Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony Noise Cancelling Earbuds
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things are awesome!! I did my research and these are in fact as good as they say they are in reviews.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bigandbeautiful, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort
Love Them to Death!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and comfortable to use. I use them everyday at work and working out. For me, it was worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ange, Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best of the best.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality, and sound 10/10. Better than anything else I tried. Noise canceling is untouchable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happy, Thank you for this amazing feedback! We're extremely happy to hear you love your Sony WF-1000XM4 and you are enjoying the incredible audio quality and excellent noise canceling feature. We're also thrilled to hear you feel the WF-1000XM4 is the best sounding truly wireless earbuds you've owned. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
King of earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is really great especially with different pre-defined sounds mode. Loved the 360 sound experience. Fully worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gr8sai, Awesome! We're glad that you like the sound quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
amazing quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing sound quality but really expensive for what you get, you should get the protection plan cause the battery will age quick
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Isra, That's great! We're happy to know you like the excellent sound quality of your new WF-1000XM4. Your feedback is greatly appreciated. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Than you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Good Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like them, music through them sounds great to me. I've only had them a month, but I am very happy with my purchase so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
Thank you for the 5-star rating! We're glad you're happy with the sound quality of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.fit is very snug but comfortable. the audio is amazing especially the noise cancelling feature. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi grape Great! We're glad that you are enjoying the noise canceling function of your headphones. enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Good standard sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When using it even a very noisy place, the sound from it comes out without any background noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdwardO, We are glad that you like the noise canceling feature of your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
Not great noise cancellation on the mic
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not impressed with the noise cancellation for the microphone — people heard a lot of background noise, and I sounded muffled
No, I would not recommend this to a friend- Pros mentioned:Sound quality
yeah
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love them more than the airpods pros, the audio quality is great with minimal latency and sometimes i use them for gaming for eft
I would recommend this to a friendBrand response from SonyListens
Posted .Hi aSurprise, we're glad you love the sound quality and the low latency of our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Great Ear Bud!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! They outperform the Bose version by far. They are easy to connect and easy to reconnect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RNKCruz, Great! We are so glad to hear that you are happy with your new WF1000XM4! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. -Carl
- Pros mentioned:Sound quality
The Best In-Ear Headphones out there
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are MAGIC! You hear things in songs you have never heard before. The sound is incredible. A+++ Sony is King :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LOVEMYSHOW, That's great! We're glad to hear that! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony. Jay
- Pros mentioned:Sound quality
always sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a sony fan through and through when it comes to their ear buds. Work better than they advertise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Good Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really great so far! awesome sound and fits well in the ears! really good head phones...
I would recommend this to a friendBrand response from SonyListens
Posted .HiScookie, Great! We're glad that they fit well and you're enjoying the audio quality. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Noise cancelling?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried these on an international flight. Could not tell much difference with the noise cancelling on or off. Returned them to the store as soon as we got home. Would not recommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WayneW,
We are sorry to hear that you had an issue with the noise canceling feature and you had to return the wireless noise canceling in-ear headphones. This is definitely not the customer experience we wanted you to have.
The headset cannot fully perform the noise canceling function unless the supplied earbud tips are used. We can also turn on/off the noise canceling function and change the settings of the noise canceling function and Ambient Sound Mode with the “Sony | Headphones Connect” app. You can also visit this link for your reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000238995.html.
We take all user input seriously and will make sure your comments reach the appropriate person. We hope you will consider Sony again in your future purchase.
Sincerely,
Vincent
- Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds sounds great good bass. Definitely s huge upgrade from the mx3 and these are waterproof so you can wear in the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Greatsystem, Thanks for the feedback. We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for trusting Sony! Vincent
Worthless Without The App.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an over the ear version of Sony headphones that I loved. They sounded excellent out of the gate. The problem with these is that they sound absolutely terrible without the app, which you can't use on a computer. I guess if you are only intending to only use these on a phone then you will be fine. But I need a bit more versatility than that. Without the phone app they sound like any generic bluetooth earbuds that you can get for 25 bucks on Amazon.
No, I would not recommend this to a friendStatic
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My unit had a lot of static noises, not sure if its a sony thing or these specific ones
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great! The app for the headphones is good except for the controls for the earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeorgeT, That's really nice to hear! We are happy you like the sound quality of your Sony wireless in-ear headphones and the Sony | Headphones Connect app. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
TRY BEFORE YOU BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I preferred the sound in the over ear and the Beats. I wanted to try out in the store however Best Buy doesn't allow which is silly because you can buy and bring back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CharlettaJ, we are sorry to hear about your shopping experience. We also regret if the noise canceling did not meet your expectations. This is definitely not the experience we'd like you to have.
We can troubleshoot if the effect of noise canceling is not sufficient. Please check the below steps:
Make sure that the noise canceling function is turned on.
If the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, tap operations or the speech detection of Speak-to-Chat may not be successful, or you may not obtain proper sound qualities, noise canceling effects, or call performances.
If any of this is the case, try the following.
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
Check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Sincerely,
Erin