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  • Front. Sony - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Black.
  • Alt View 11. Sony - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Black.
  • Alt View 12. Sony - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Black.
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  • Alt View 16. Sony - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Black.
  • Sony WF-1000XM4 In-Ear Headphones video 2 minutes 37 seconds
  • WF-1000XM4 Product Overview video 2 minutes 33 seconds
  • WF-1000XM4 Overview video 3 minutes 21 seconds

Sony - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Black

Model:
WF1000XM4/B
SKU:
6462204
Highly rated by customers for:
Your price for this item is $55.99
Clearance
The comparable value price is $279.99

Customer reviews

Rating 4.2 out of 5 stars with 3849 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 145 Showing 2,881-2,900 of 3,849 reviews
  • Pros mentioned:
    Sound quality

    Sony earbuds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality earbuds for the money. Carrying case is compact and improvement from previous Sony model.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HBadger, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin Sony_US

  • Sony XM4s are exactly the hype. Best for a reason.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are simply the best all around. I work out and they stay in place. The foam tips take a little getting used to. The don't last a long time but decent. Tried other tips and none really do as well as the originals. Dekoni is the only ones close enough. But these have been getting rave reviews everywhere. I personally studied 2 weeks before pulling the trigger. 250 dollars on sale was a big purchase for ear buds. But so worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Raviel, This is great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Great Earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Earbuds, sound is great and the noise canceling is very good as well.

    This review is from Sony - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BenN,

      Thank you for the 5-star rating! We're glad to hear you like the industry leading noise canceling of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones in the market, sound quality is above any other headphone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Worse, We are glad to know that your new Sony WF-1000XM4 headphones are the best in-ear headphones for you. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Sound quality unreal / Noise canceling 11/10

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Currently on a flight, noise canceling has completely muted all outside noise. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AFuel, Amazing! We're glad that you are enjoying the noise canceling function of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Very good sound and perfect for calls outside, on movement and inside the house.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OsvaldoCarrillo, Great! We're pleased to hear that you like the sound quality and features of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Amazing Sound Poor Durability

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing sound, but poor durability :( pic shows condition after ~2 weeks with ~4-5 hrs/day.... thankfully i was able to return it!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello callingItAsISeeIt,

      Thank you for your review.

      While we are pleased you are satisfied with the incredible sound quality of our WF-1000XM4 Wireless Noise-Canceling Headphones, we are really sorry you've encountered an issue with these headphones after 2 weeks of use, and that it had to be returned.

      This is usually not the case and definitely not the experience we wanted you to have on our premium headphones.

      We greatly appreciate your feedback, and we are hoping that you will consider Sony again in your future purchase.

      Sincerely,

      Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Just perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. noise canceling the best in the market the best earbuds i ever owned

    This review is from Sony - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cagarciasm,

      Thank you for the 5-star rating! We're glad you like the sound quality and industry leading noise canceling of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony

      Regards,
      David Sony_US

  • Ear buds.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for 1 year....after that the battery lasts 5min....

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Good Quality

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these earphones for my son. He asked for another pair to keep at his work studio.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LTay, We're happy to hear that your son likes his new pair of headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Superb

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid! Sony out did themselves! Love the fact that the case is now able to fit in my pocket discreetly. Sound is rich.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alfredo, We're very grateful for this positive feedback! Good to know you appreciate the new compact charging case and incredibly rich sound quality of your new Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam Sony_US

  • Don't Buy These

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk. Worked for a few months then started loosing the charge very fast. Now the left ear bud starts at 92% then drops to 62% in about 10 minutes then falls to 2% instantly and shuts off. I have factory reset but no good. I see online that others are having the same problem. I would never recommend buying these until they get the problem fixed. Sadly I am past the point of being able to return them.

    This review is from Sony - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EugeneN, We're sorry to hear about the battery issue you're having. This is definitely not the news we want to hear. While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur.

      As a first step, check these articles to make sure you are charging the earbuds properly:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264225

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265210

      If the issue still occurs, please follow the additional troubleshooting steps on this link:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577

      If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Sam Sony_US

  • Pros mentioned:
    Sound quality

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Noise cancelling is very good considering itnis an earbud. And sound quality is superb

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Miker, We are happy that you are satisfied with your Sony WF-1000XM4 wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Some of the best ear buds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are excellent and have really good audio feedback and noise cancelling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BlackPanthah, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy these, the noise cancelling setting works well and they are perfectly fitted.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jkresal, Great! We're glad that you like the noise canceling function and these earbuds perfectly fitted. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best pair of earbuds ive ever owned, would take these over airpods

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Fantastic, steelo47!

      We are extremely pleased to know your satisfaction with the amazing performance of our WF-1000XM4.

      We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.

      Thank you for sharing your great experience and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Awesome sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is excellent, highly recommended for the city life and train commuters.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jose,

      Amazing! We're glad that you are having a great time with the noise canceling function of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Best Buds out there

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These buds are outstanding. Great sound quality and features galore. I would recommend them for anyone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jfreitas, We are glad you like the sound quality and features of your Sony wireless noise canceling in-ear headphones. You chose the best brand. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Excellent ear phones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear phones are incredible and I look forward to purchasing the headphones version soon.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FerAmerica,

      You made the right choice! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Poor Battery Life

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great, good sound, easy to use. Then after my warranty was up, 16 months later, it happen, battery life on each ear bud got worse. Would last about 30 minutes before going dead. Reset them several times to no success. Tried calling Sony which directed me to another company who would replace my ear bud or buds for $150 each plus $25 shipping. That's the dumbest thing I've ever heard, might as well buy another pair.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mrtoosmooth , We're sorry to hear that you're having an issue with the battery life. This is definitely not the experience we'd like you to have. We'd like to know more details from you and help you out.

      May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Case ID:
      Issue:
      Telephone Number:

      Sincerely, Erin Sony_US

Page 145, Showing 2,881-2,900 of 3,849 reviews
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