Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Incredible buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sounding buds. Surprisingly large step up from the already solid WF-1000XM3's.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joel, we're glad that you are enjoying the sound quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony WF 1000XM4 Best ear buds on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product noise cancelling feature is amazing turn the music on and the world disappears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NOTPLEASED,
Great! We're glad that you are enjoying the noise canceling function of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound qualityCons mentioned:Fit
Don't move
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not walk, talk, smile, or do anything with these headphones, and you may only have to adjust it every minute instead of every 30 seconds. I've tried every foam earpiece provided for a couple of days each, and their terrible. If you hold completely still, they do provide a great sound quality right before falling back out again. Would not recommend these, especially for the price point
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi thecritiqueguy, We regret to hear about your experience with our in-ear headphones. This is definitely not the customer experience we want you to have. We have a suggested way of wearing these headphones to prevent them from falling off. We suggest following the guide from this link while using the right size of earbud tips according to the size of your ears: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Comfort
Very comfortable / Excellent sound quaility
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most comfortable true wireless Bluetooth headphone I have ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .HI Marco, Excellent! We're glad that you like the comfort and sound quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Can't complain
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints. Good noise cancelling and great noise isolation from the memory foam eartips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andy, That's great! We're glad to hear that! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony. Jay
- Pros mentioned:Sound quality
Best Sony Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WF-1000XM4 best wireless, noise-cancellation, earbuds I have ever purchased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi djsoares1, Great! We're happy to hear that you are enjoying your new our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great Air Buds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and fit. Come with 3 differnet sizes for ear canal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Really, We're glad that you re enjoying the sound quality and fit perfectly. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Awesome earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best in-ear headphones I’ve ever used. Great sound quality and features. Easy to set up with Apple devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iMax, we're glad you like the sound quality and features of our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Great sound, bad microphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Listening to music / movies sounds amazing. Anything that has to do with the microphone is unusable. Even the audio switches to a lower quality when using the mic. No one can understand a word I'm saying. Google can't even hear my commands. I speak plain English, no accent and decently proper. These are touted as having all kinds of fancy voice assistant capabilities but I find the mic to be completely useless.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi pmlyf,
While we are glad that you are satisfied with the amazing sound quality of our WF-1000XM4, we are really sorry if you are having an issue with the microphone. This is definitely not the experience we were hoping you would have. Some of these issues can be fixed by updating the firmware of the headphones to the latest version. The firmware update improves the functionality and features of the unit. It also provides fixes to any performance issues that you are encountering. The software version can be updated using the Headphones Connect App. In addition, restarting or Initializing the headphones are also a recommendation.
Reference: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029
Should you need further assistance, please email the below information to socialsupport@am.sony.com so we can best assist you.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Battery life
Sony Wireless In-Ear Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy these earbuds very much. They're very reliable, stay charged a long time, and connect effortlessly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaBlume, Great! we're glad that you like the ease of connection and battery life of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Good sound and ANC. Fairly comfortable!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and anc, small package is plus. Not the most comfortable earbuds but it’s fairly good. I like it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hayder, We're glad to hear that you appreciate the great sound of the WF-1000XM4 Wireless Noise-Cancelling Headphones. WF-1000XM4 truly wireless headphones combine industry-leading noise cancellation with high-quality sound, smart listening features, water resistance, all-day battery life, and long-listening comfort. Thank you for choosing Sony! Jay
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent earphones by Sony. Sound quality is great. Totally recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marvin,
Perfect! We're thrilled that you are enjoying the sound quality of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for the recommendation and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Its a win!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are crazy amazing! Great noise canceling and sound. Best earbuds I have used to date.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mikep0329, We're glad that you like the noise canceling function and sound quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Excellent sound
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality! Nice that they come with different ear adapters.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SueG, Great! We're glad that you are enjoying the sound quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort
5 stars
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great and very comfortable. Perfect for my gym sessions or a quick jog outside.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi George, Great! We're glad that you like the sound quality, comfort, and perfect for gym sessions or quick jog outside. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great sound, not best fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give it 3 stars because the sound quality is amazing but ear fatigue is definitely real with these. By the end of an hour workout I couldn’t stand to have them in anymore.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrjose13, we are glad that you like the sound quality of your headphones. We are sorry to hear you're experiencing ear fatigue. This is definitely not the experience we'd like you to have. These comes in various sizes of earbuds. Please select the earbuds that best fit and wear them correctly for a comfortable listening experience.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Sony earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these and returned them the next day, the sound quality wasn't very good and everyone said it sounded like I was under water.
No, I would not recommend this to a friendGreat sound. Great battery.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Impressive, with very few flaws. If you can catch them on sale, they are a good value. My only complaint, and it's a strange one, would be if you like to whistle in ambient sound mode, it tends to start noise cancelling like I've found a glitch in the matrix. Maybe ot thinks the whistling frequency is a malfunction, and starts to protect your ears? Or maybe the ambient mode has noise cancelling features added into the software.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DooDooBrown,
Thank you for taking the time to review your WF-1000XM4. We're sorry to learn the Ambient Sound Control mode shifts to Noise canceling mode unexpectedly. Make sure both the app and the headphones are updated. If the Ambient Sound Mode or Noise Canceling function changes unexpectedly, you may find this link helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00229328
We're glad to hear you are enjoying the incredible sound quality and great battery life of the unit. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for sharing this feedback! -Jess
- Pros mentioned:Sound quality
Must have in-ear headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A must have, especially if you travel or are in noisy places and want to listen to your music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gedeco,
Awesome! We're glad that these headphones are perfect for your lifestyle. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No connection issues and has great sound. Fits in ears great also
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mihai, We're glad that you are enjoying the sound quality and they fit in your ears well. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin