Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome earbuds i purchase. I will recommend to a friend .
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing, Willy!
We are really thrilled to hear you are happy and satisfied with the superb performance of our WF-1000XM4.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for recommending our WF-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
I really recommend these
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound and the noise cancelling option!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cool, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best Earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is GOD TIER. I can’t believe I’ve been sleeping on this!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yeyo,
That's awesome! We're glad you like the noise canceling of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
The best of the best!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best noise cancelling tws money can buy. look no further than sony. this is the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frigga23, We are glad to hear about your feedback. You chose the best brand! Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome absolutely the best earbuds i ever bought will buy them again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael Amazing! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Buy now
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product sound quality espectacular........
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for this awesome review, DiegoA! We so are happy that you are satisfied with the amazing sound quality of our WF-1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you for recommending our WF-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Not so great fit
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound best noise canceling but not so good fit for me but overall great buds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adrian,
Thank you so much for the 5-star review. While we are pleased you are satisfied with the incredible sound quality and fantastic noise canceling function of our WF-1000XM4, we are sorry if it did not fit you well. The WF-1000XM4 features an Ergonomic surface design for a stable and comfortable fit. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. For the proper sound quality, noise canceling function, and call sound quality to be effective:
• Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
• Referring to step 2 of this link https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html, check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for sharing your feedback and for choosing Sony! -Jess
Less than 3 months and the case no longer charges
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 3 months and the case has stopped charging. Of course it is after the return period. I’m so mad right now! I’ve tried multiple cables and the light on the case will not turn on!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MomByGrace,
Thank you for reaching out to us. We're sorry to hear what happened. We'd like to help and do the best possible for you. Please follow the steps on this link if charging cannot be done on the headphones: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239145.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. -Kris
- Pros mentioned:Sound quality
Sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome noise canceling. Great for the gym. Use them everyday.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi perfect, Great! We're glad that you are enjoying the noise canceling function of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Home and office approved
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling good for for home And officer wouldn’t recommend for fitnesses
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gilsdorf, Great! We're thrilled you like the industry-leading noise cancelation of your new Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good sound but uncomfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The plasitc becomes very uncomfortable after 2 hours of use. This was with all 3 different buds but overall sound is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Valentin,
Thank you for your review. It is really unfortunate that you are having a comfort issue after 2 hours of use with our WF-1000XM4. This is definitely not the experience we wanted you to have on our premium headphones. Despite the problem, we are pleased to hear you are satisfied with the amazing sound quality of these headphones.
The WF-1000XM4 features an Ergonomic surface design for a stable fit. For optimum performance, fit & comfort, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
And for reasons why your ears may hurt when wearing headphones, please refer to the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00015243
If there's something we can do to help or you may need more information/technical assistance with our product, you can always contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We truly appreciate you & your input, and thank you so much for choosing Sony.
Best regards.
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Best in class
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely best in class for sound & noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ski65nut, we're glad you like the sound and noise canceling feature of our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise canceling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise canceling yet uses less power. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Wireless Sony earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another premium sound choice from Sony. This is a top notch Christmas present.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lifetimecardinalfanatic, we're glad you like the sound quality of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top notch sound quality. Good fit in the ear. Best tips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cntrlwltdlt, We're glad that you like the sound quality of your headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones awesome sound and bass. Would recommend !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tray, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best quality in-ear wireless headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best quality in-ear wireless headphones I've ever used
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, That's really cool! We're thrilled to hear that you feel the WF-1000XM4 is best sounding earbud headphones you've ever owned. Good to know you're enjoying the top-notch sound quality and overall features of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Noice cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation next improvement second to none.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Omikurita,
Thank you for the 5-star rating! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort
Best Wireless Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Wireless Headphones Hands down. Features comfort. Little pricey but worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Klg01, That's great! We're glad to hear that! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for sharing this review! Jay
- Pros mentioned:Sound quality
Better than Apple earbuds.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy connectivity. Works well with my iPhone. Top notch sound for earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ddupree76, We are thrilled to know that you like the quality of your new Sony noise canceling in-ear headphones compared to others and it works well with your smartphone. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
these are an iPhone no!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely great headphones that do not work worth a darn with an iPhone - constant battle - dropped calls, screeching noises - have to reconnect every time there's a new phone call. Too bad - I do like the headphones must get rid of them because they don't work well with an iPhone or should I say they fight terribly with iPhones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JCTC,
While we are glad to know that you like our WF-1000XM4, we are really sorry if you are experiencing issues with these headphones when using them with your iPhone. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. First, we recommend that you try resetting your headphones and your iPhone's Bluetooth settings to see if this resolves the connectivity issues you are experiencing. For the WF-1000XM4, you may refer to the link below for instructions on how to reset and initialize it.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029
As for the noise, the following articles may help you solve this problem:
Noise is heard from the headphones (WF-1000XM4) - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265211
Noise canceling doesn't work, or white noise is heard during a call on the headphones - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00273844
Lastly, as a general recommendation, to ensure you get the most out of your WF-1000XM4, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads
Should you need more assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support