Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Awesome Awesome product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Awesome product. The sound is crisp clear. Also sound isolation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dirapproach921, We're glad that you appreciate the sound quality of the industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Jay
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best headphones I’ve ever had, slightly better than the airpods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jesus, Amazing! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality. Great sound. Perfect nosie blocking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aricj, That's great! We're glad to hear that! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing WF-1000XM4 Wireless Noise-Canceling Headphones! Jay
- Pros mentioned:Sound quality
Great should
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great and noise cancelling is good enough for ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Michael, We are glad to hear that you like the sound quality and noise canceling feature of your new Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Best ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Ear buds on the market and bestbuy has them. Run and buy them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Richard,
Awesome! We are incredibly pleased to hear that you are happy and satisfied with the incredible performance of your WF-1000XM4.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for recommending our WF-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Hurt my ears after a little time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was great and the size much better than the old model. The buds hurt my ears with hard plastic. Could not keep them in after some time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DelrayBeach,
We're glad that you like the sound quality and size of the headphones. Your feedback about its fit is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly.
Put the headset unit with the (left) mark into your left ear and the headset unit with the (right) mark into your right ear. The left unit has a tactile dot. Be careful not to come in contact with the touch sensor when you wear the headset on your ears. Twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. Wait for about 10 seconds for the earbud tip shape to stabilize. Hint: If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
For more information, please refer to this link:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Hope this improves your experience.
In case you need further assistance, please email the below information to socialsupport@am.sony.com so we can help you out. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WF1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They stay in, arent uncomfortable, and sound great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jeffb, That's great to hear! We are glad you like your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Anc
Great earbuds.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds,. ANC second to none. Well done Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyCamper, We are glad that WF1000XM4 in-ear headphones are the best earbuds for you. You chose the best brand. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product with amazing sound quality. Would recommend for anyone to get them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasenS, Awesome! We're thrilled to hear that you are enjoying the sound quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Good noise canceling headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones and best sound and good noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zithdon,
Amazing! We are extremely pleased to hear you are satisfied with the incredible sound quality & fantastic noise canceling function of the WF-1000XM4.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
WF XM4
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. They work great while I jog and the noise cancelling is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LCtexas, That's amazing! Good to know you love the noise canceling feature making them perfect for active lifestyles and outdoor use. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
True wireless earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones definitly reccomend best true wirless earbuds i've purchased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elzama, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
XM4
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely an upgrade over the XM3 although at a much steeper price currently
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hayden Amazing! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best tried several and this is the best. Quality amd sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erikal0143, Amazing! We're glad that you are enjoying the sound quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Great replacement for pixel buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit, for me, is not quite as good as I would like (since they feel a bit like they will fall out ... even though they do not do so), but otherwise these are great. Rock solid connection. Easy to switch between sources. Nice android integration. My only minor gripe is that I need to choose between being able to toggle the ANC *or* adjust the volume.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeM, We are sorry to hear you are having issues with your Sony wireless in-ear headphones. Please make sure you are using the right size of earbud tips according to the size of your ears and wear them correctly. For more details,please visit the links below:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Despite your concern, we are happy that you still like your Sony wireless in-ear headphones, especially its capabilities. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Enjoy! Vincent
- Pros mentioned:Sound quality
refined earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fit is great and noise canceling does exactly what you need
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Andy,
Amazing! We are truly delighted to hear you are satisfied with the comfortable fit design and outstanding noise canceling feature of our WF-1000XM4.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for your purchase & 5-star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Sooo Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. Takes some time to get used to in ear but the sound is amazinggggg.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gavin, We're glad to hear that you love the WF-1000XM4 Wireless Noise-Cancelling Headphones.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during the conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thanks for sharing this feedback. Jay
- Pros mentioned:Sound quality
Worth the price.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best music quality you can get from an earbud.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rinqo, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
It’s good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I promise . Great noise cancelling. I cant hear anything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hexbags, Awesome! We're glad that you like the noise canceling function of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Silence
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing how perfect this is for my needs. Just well built.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jamby, That's great! We're glad to hear that! You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony. Jay