Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
XM4
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely an upgrade over the XM3 although at a much steeper price currently
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hayden Amazing! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort
Comfort
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wayyyyy better than airpods and more comfortable too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello emmy, That's great to hear! Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Enjoy! Vincent
- Pros mentioned:Sound quality
WF XM4
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. They work great while I jog and the noise cancelling is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LCtexas, That's amazing! Good to know you love the noise canceling feature making them perfect for active lifestyles and outdoor use. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Ear buds on the market and bestbuy has them. Run and buy them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Richard,
Awesome! We are incredibly pleased to hear that you are happy and satisfied with the incredible performance of your WF-1000XM4.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for recommending our WF-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great should
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great and noise cancelling is good enough for ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Michael, We are glad to hear that you like the sound quality and noise canceling feature of your new Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Excellent earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality of sound and connectivity earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Excellentearbuds, Amazing! We're glad that you like the sound quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
these are an iPhone no!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely great headphones that do not work worth a darn with an iPhone - constant battle - dropped calls, screeching noises - have to reconnect every time there's a new phone call. Too bad - I do like the headphones must get rid of them because they don't work well with an iPhone or should I say they fight terribly with iPhones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JCTC,
While we are glad to know that you like our WF-1000XM4, we are really sorry if you are experiencing issues with these headphones when using them with your iPhone. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. First, we recommend that you try resetting your headphones and your iPhone's Bluetooth settings to see if this resolves the connectivity issues you are experiencing. For the WF-1000XM4, you may refer to the link below for instructions on how to reset and initialize it.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029
As for the noise, the following articles may help you solve this problem:
Noise is heard from the headphones (WF-1000XM4) - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265211
Noise canceling doesn't work, or white noise is heard during a call on the headphones - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00273844
Lastly, as a general recommendation, to ensure you get the most out of your WF-1000XM4, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads
Should you need more assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Great replacement for pixel buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit, for me, is not quite as good as I would like (since they feel a bit like they will fall out ... even though they do not do so), but otherwise these are great. Rock solid connection. Easy to switch between sources. Nice android integration. My only minor gripe is that I need to choose between being able to toggle the ANC *or* adjust the volume.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeM, We are sorry to hear you are having issues with your Sony wireless in-ear headphones. Please make sure you are using the right size of earbud tips according to the size of your ears and wear them correctly. For more details,please visit the links below:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Despite your concern, we are happy that you still like your Sony wireless in-ear headphones, especially its capabilities. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Enjoy! Vincent
- Cons mentioned:Price
best tws currently in the market.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good headphones, the price is a little high but they are the best tws.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi good, Great! We are glad that you are enjoying your new earbuds. the WF1000XM4 is designed to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great. I can't hear anyone when I have them in. Great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi krknudsen82 Awesome! We are glad that you are enjoying your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality. Great sound. Perfect nosie blocking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aricj, That's great! We're glad to hear that! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing WF-1000XM4 Wireless Noise-Canceling Headphones! Jay
- Pros mentioned:Sound quality
Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best tried several and this is the best. Quality amd sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erikal0143, Amazing! We're glad that you are enjoying the sound quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life
Awe yeah
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ones I've bought in a long time. Really enjoy how long they last
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thiccck, Awesome! We're glad that you are enjoying your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Weak battery
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great. But just like my xm3s, battery quickly lost capacity. Im sticking to Bose earbuds from here on.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Awesome headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re great. They sound excellent and block out sound incredibly well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SB123, Thank you for the 5-star rating! Good to know you like the exceptional sound quality and noise canceling feature of your new Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
refined earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fit is great and noise canceling does exactly what you need
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Andy,
Amazing! We are truly delighted to hear you are satisfied with the comfortable fit design and outstanding noise canceling feature of our WF-1000XM4.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for your purchase & 5-star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Good noise canceling headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones and best sound and good noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zithdon,
Amazing! We are extremely pleased to hear you are satisfied with the incredible sound quality & fantastic noise canceling function of the WF-1000XM4.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Silence
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing how perfect this is for my needs. Just well built.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jamby, That's great! We're glad to hear that! You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony. Jay
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They stay in, arent uncomfortable, and sound great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jeffb, That's great to hear! We are glad you like your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Anc
Great earbuds.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds,. ANC second to none. Well done Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyCamper, We are glad that WF1000XM4 in-ear headphones are the best earbuds for you. You chose the best brand. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent