Customer Ratings & Reviews

Hi Ajax,

Thank you for reaching out to us. We're sorry to hear the discomforts that you are having when wearing the headphones. We highly value your feedback and we take it seriously. Please be assured that we'll relay this to the team as we're constantly seeking ways to improve our products and service.



Should you need further assistance, please email the below information to socialsupport@am.sony.com.



Full Name:

Best Buy Username:

Telephone Number:

Model Number:

Issue:



Regards,

Kris

Hello Frank, We are sorry if you are having an issue with your new WF1000XM4 headphones. Please make sure to update the firmware of your headphones to improve their performance and resolve any possible software-related issues. Despite your concern, we are happy that you still like your new Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent

Hello JoseM, We are sorry that you are having issues with your Sony in-ear headphones. This is definitely not the customer experience we want you to have. Please make sure to update the firmware of your headphones to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads. The updates include key features, applications, and bug fixes. We also recommend using the right size of earbud tips according to the size of your ears and wear your headphones correctly for more comfortable listening experience. For more details, please check out the links below:

- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html

Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hi Quality, Great! We are glad that you are enjoying your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hello jlk1234, We are thrilled to know that you love the sound quality of your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent

Hi Sndboxx, That's awesome! Thank you for the 5-star rating. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam

Hi JEFFS, Thanks for the feedback. We are sorry to hear about what happened to your first pair. It's nice to know that you are enjoying your new pair of headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. We appreciate your feedback. Thank you for choosing Sony! Vincent

Hu KevinS, While we're glad you like the overall features and performance of these earbuds, we regret to hear about the battery issue you're having. This is usually not the case for our headphones nor the experience we want you to have. While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur.

As a first step, check these articles to make sure you are charging the earbuds properly:

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264225
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265210

If the issue still occurs, please follow the additional troubleshooting steps on this link:

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Mike, Thanks for sharing your experience. We are glad your new Sony wireless in-ear headphones are the best wireless earphones for you. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent

Hi Manjeet, Awesome! We're glad that you like the sound quality and noise canceling feature. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi MikeF, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. -Carl

Hi Bassbuster, we're glad you are enjoying our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl

Hi Overwatch24,

We regret to hear that you are not having a great experience with the WF1000XM4. For optimum fit and comfort, make sure that you are wearing the headphones properly. Having the right fit will also give you the best experience with the sound quality and noise canceling function. You may find this link helpful:

https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html

*Make sure to also install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.

Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WF1000XM4.

Sincerely,

-Ralph
Sony Social Support

Hi EzEz Awesome! We're happy to hear that you like the sound quality of your noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi Ilovebunniesm, We're glad that your boyfriend loves the noise canceling function of his new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi Tmac4golf, Great! We're glad that you like the noise canceling of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi Midnight, Great! We're glad that you like the sound quality and the earbuds fit well. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! Erin

Hi Tripp, We are happy that you like the features of your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent

Hi Cyclura,
We're glad to hear you like the excellent sound and overall performance of the WF1000XM4. However, we're sorry to hear that the earbud tips does not fit well. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. The “Sony | Headphones Connect” app will also help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect. You may find this link helpful on how to wear the headset properly: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html

We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for purchasing Sony! - Kris

Hi recentpurchase, We are sorry to hear you are having an issue with the charging case of your Sony wireless in-ear headphones. Please make sure the left and right units are set to the correct position in the charging case before closing the charger: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241093.html. Despite your concern, we are glad that you still like your wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for trusting Sony! Vincent