Customer Ratings & Reviews

Hi SouthBat,

We regret to hear that you are not having a great experience with the fit of the headphones. For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:

https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html

Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WF1000XM4.

Sincerely,

-Ralph
Sony Social Support

Hi Wario, We are sorry to hear that our WF-1000XM4 wireless in-ear headphones had to be returned. Our WF-1000XM4 headphones come with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. When wearing them, it is recommended to twist the headset unit to fit it snugly into the ear canal and adjust the positioning of the headset unit until it fits comfortably. For more information, you may visit this link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html.

We always strive to improve our products and services. We hope you will consider Sony again in a future purchase. Thank you for the feedback.

Regards,
Vincent

Hello Fernando,

Thank you for the positive feedback regarding the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!

Regards,
David

Hi BlackMachine00, We're glad you've made an excellent choice! We're also happy that you like the features of our industry-leading, noise-canceling Truly Wireless headphones, especially the great sound quality and excellent noise canceling. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for purchasing our WF-1000XM4 and for choosing Sony! -Jess

Hi Mparham, thanks for sharing your feedback. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi rudy, Great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi Deyshon1, Thanks for your feedback. We are happy to hear that you love your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent

Hi JaKD, Awesome! We're glad that you like the sound quality and noise canceling feature. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi Omar, thanks for choosing and purchasing our industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with the comfort of your SONY unit. Please change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. You can check this link for more details:

https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html?search=comfort

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl

Hello Alex, We are glad that you like your new Sony wireless noise canceling headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Vincent

Hi yads2k1, Perfect! We are pleased to hear that you are satisfied with your purchase. We designed the WF-1000XM4 to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi Jobie,

While we are thrilled to know that you like the industry-leading noise canceling function and outstanding sound quality of our WF-1000XM4, we are really sorry if you are encountering noise issues. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.

To eliminate the pinging sound, you should:
1. Turn off Adaptive Sound Control, or 2. Turn off “Notification Tone When Switching”

When the Adaptive Sound Control function is turned on, the headset detects the wearer's actions and adjusts the noise canceling function automatically. When this setting is changed, music may pause momentarily and an alert sound may be heard. This sound notifies you that the setting has been changed. If you want to deactivate this notification sound, use the “Sony | Headphones Connect” app to turn the setting off.

Please refer to the following links for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00229328
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000430930.html

And as a general recommendation, to get the most out of your WF-1000XM4, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads

Should you need more assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi Sincere, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. -Carl

Hi baek354,

That's good to hear! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!

Regards,
David

Hi Bestbuyreviews, We regret to hear about your experience with your Sony wireless noise canceling headphones. This is definitely not the customer experience we want you to have.

The battery life of your headphones may be different depending on the settings and conditions of use. For more details, please check here: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241094.html.

Make sure you are wearing the headphones correctly while using the right size of earbuds for the best listening experience. To adjust the fit of the headset to your ears, twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. To know more, please visit this page: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html.

We appreciate your feedback, and we will be sure to pass this information along to the appropriate department.

Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hi TomB, we sorry to hear that the these are uncomfortable, painful to use and don't stay in your ears. We also regret that the sound quality and noise canceling function did not meet your expectations as well the touch control functions. This is definitely not the experience we'd like you to have. We'd like to let you know that we value your feedback as this help us improve our products. Having said that, we'd love to help you troubleshoot your problem and turn this into a better experience.

There are reasons why your ears may hurt when putting on or wearing headphones, please refer to the article below.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00015243

Please ensure you have downloaded the Headphones Connect app, it has an Equalizer that you can use to customize the Settings to fine-tune your music. Also, you can adjust the noise canceling function and Ambient Sound Mode (ambient sound control). https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241109.html

Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal

Hope this helps. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi pvd316, Excellent! We're glad that you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi Catxrod,
Thank you for sharing your experience with us. While we are glad you like the sound quality of the WF1000XM4, we're sorry to hear we were not able to meet your full expectations with the noise canceling features and if the unit is falling out on your ears. These headphones comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, to keep if from falling out on your ears while wearing the headphones, try to use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear and wait for about 10 seconds for the earbud tip shape to stabilize.This should give you a firmer hold and better noise canceling experience.The “Sony | Headphones Connect” app will also help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect. For reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html

You may also find this link helpful if the effect of noise canceling is not sufficient: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony. - Kris