Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good sound quality and noise cancelling. f
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kaka, We are glad that you like the sound quality and noise canceling feature of your new Sony wireless noise canceling in-ea headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Best Earbuds 10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best eabuds out there for a price that is worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AJdaconman, thank you so much for the perfect star review!
We are so happy to hear that you are satisfied with the superb performance of our WF-1000XM4 for its price!
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Good purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent purchase, good sound and quality, recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thebestbuy, thank you for purchasing the Sony WF1000XM4! We're thrilled you like the excellent sound and built quality of your new headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
The best earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best earbud I ever have... No regretting buying it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Faizal, Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best sound out there!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have the best sound of any earbuds I’ve used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff, Great! We are glad that you are enjoying the sound quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Favorite!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So much better than the previous model tbh I love these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skykeyz,
We're glad that you are happy with the upgrade! Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-canceling performance of our acclaimed QN1e chip and goes even further. Improved noise-canceling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise-canceling yet uses less power. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Fayal design flaw causes metalic sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned these after 2 days because of a terrible metalic noise coming from inside the earbuds whenever your teeth click together, jaw pops or you tap slightly on them. They also get the same metalic resonating tone when you're on phone calls, listening to a podcast or in a Teams meeting. Turns out this is a fatal design flaw (type "xm4 metalic sound" into a search and you will see hundreds of post about this) that Sony will not admit to. Unfortunately this makes an otherwise really nice pair of earbuds worthless especially for tge $300 price tag. Exchanged these for the Bose QC earbuds and was blown away by the ANC performance (worlds better than the XM4's), sound quality and the ease of use. Sorry Sony you really dropped the ball on this one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MikeOlon,
Thank you for your review.
We sincerely regret to hear that you've encountered metallic/pinging sound on your WF-1000XM4 and that it had to be returned. This is definitely not the experience we wanted you to have on our premium headphones.
Some of these problems can be fixed by performing the steps below:
To eliminate the pinging/metallic sound, you should:
1. Turn off Adaptive Sound Control, or 2. Turn off “Notification Tone When Switching."
When the Adaptive Sound Control function is turned on, the headset detects the wearer's actions and adjusts the noise canceling function automatically. When this setting is changed, music may pause momentarily and an alert sound may be heard. This sound notifies you that the setting has been changed. This can be deactivated by turning off the notification sound from the Sony | Headphones Connect app.
More details are provided on these articles:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00229328
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000430930.html
We value you and your feedback, and we are hoping that you will consider Sony again in your future purchase.
Sincerely,
Romeo
- Pros mentioned:Sound quality
Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fit and great audio quality. Average Battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Silenc, Awesome! We are so glad to hear that you are happy with the fit and audio quality of your new WF-1000XM4! Thank you for the 5-star rating! -Carl
- Pros mentioned:Sound quality
T
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These little guys are great! They do as advertised.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bman,
Awesome! We're thrilled that you are enjoying the amazing features of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
A little bit pricer but the best noise cancelling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I expected compared with the sony wf-1000xm3 there's not a big difference in terms of sound quality compared with the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Garcia,
Thank you for the review. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Love this
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly for work. Love th noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bethany, Great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Anc
Great buds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Ambient mode and ANC are phenomenal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keturah,
Great! We're thrilled that you are enjoying the ambient sound and noise canceling function of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
A must for Sony fans
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and a quality earbuds. Ive been a Sony fan for decades. So when i saw that these were new I had to give them a go. I was using the Samsung buds which sounded ok. These Sonys have great bass and the noise canceling is crazy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 2020makeamericagreat, We are thrilled to know that you love the sound quality of your new Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life
Great quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than AirPods tbh. Especially the battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HolyRedEye, You've made an excellent choice! We're glad you're enjoying the great quality and long-lasting battery life of the unit. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life
A very nice upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent quality excellent battery life good fit!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Glen, thank you for upgrading to your new Sony WF1000XM4! Good to know you appreciate the exceptional quality, long-lasting battery life, and comfortable fit of your new headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
Great sound; terrible value
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is (was) great, but after only 17 months of moderate use (1-2 hrs/week), the left battery dies after less than 1 hour of use, while right is still at 70% They are just out of warranty, and it remains to be seen whether they can be repaired (or if it's worth it). They were great while they lasted, but they didn't last long.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mehh, we're glad you like the sound quality of our product. We're sorry to hear that you have an issue with the battery of your SONY unit. Please follow this link to isolate the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Poggers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality and noise Canceling recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thedon, Great! We're glad that you like the quality and noise canceling feature. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Sony Once Again Sets the Standard
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has truly outdone themselves with this pair of wireless earbuds. The noise cancelling is down right spooky with how good it is. The sound quality is superb, best I've seen thus far. Only problem I've had is the connectivity. It can be spotty at times, but overall still acceptable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ManOrMachine, We are glad to hear you are enjoying the noise canceling function and sound quality of our industry-leading, noise-canceling Truly Wireless headphones. We're sorry if you're having connectivity issue. To fix this problem, please ensure the software is updated. Reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240507.html
In addition, you may also follow the suggested steps on the Help Guide below.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/index.html
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: BBY Username: Model Number: Issue: Telephone Number: Sincerely, Erin
Just "ok"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel they are over hyped. Sounds ok and just being "ok" for that amount of money isn't worth it. I continually had to try to cut them up because i they sounded low only to find out the volume was as high as they can go. I found myself always adjusting the sound in the app. I got annoyed and returned them for some B&O E8s. I immediately was satisfied and its a noticeable upgrade in sound quality. The E8s are the best I've owned so far.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, We regret to hear that you had an issue with the Sony wireless in-ear headphones and they had to be returned. This is definitely not the customer experience we want you to have. The quality of the music playing with these headphones can also affect the overall quality and the listening experience of the user. The issue can also be isolated by resetting and initializing the headphones. We also recommend updating the firmware of the unit to improve the performance of the headset and resolve any possible software-related issues. We appreciate your feedback and we hope you will consider Sony again in a future purchase. Thank you. Vincent
Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t kn if I was using them properly or not but I was still hearing my surroundings on noise cancellation
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Thebest, We are sorry if you are having an issue. Please make sure you are using the right size of earbud tips and wearing them correctly. For more details, check out the links below:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
When making and receiving phone calls, your voice will be heard from the headset through the headset’s microphones (Sidetone function). In this case, ambient sounds or the sounds of the headset operation may be heard through the headset, but this is not a malfunction. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent