Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Look elsewhere
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality good. Noise cancelling leaves a lot to be desired. Falls out of my ears often.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Catxrod,
Thank you for sharing your experience with us. While we are glad you like the sound quality of the WF1000XM4, we're sorry to hear we were not able to meet your full expectations with the noise canceling features and if the unit is falling out on your ears. These headphones comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, to keep if from falling out on your ears while wearing the headphones, try to use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear and wait for about 10 seconds for the earbud tip shape to stabilize.This should give you a firmer hold and better noise canceling experience.The “Sony | Headphones Connect” app will also help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect. For reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
You may also find this link helpful if the effect of noise canceling is not sufficient: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony. - Kris
- Pros mentioned:Sound quality
T
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These little guys are great! They do as advertised.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bman,
Awesome! We're thrilled that you are enjoying the amazing features of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
"METAL PING" SOUND
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got these earbuds a few days ago and right away i began to notice the "metal ping" sound when I close my teeth together or even on voice calls and on some music very subtlety. I do not hear the ping all the time unless closing my teeth together. Not chomping my teeth, closing my teeth. I thought I was getting a great deal, for $100 of why not right? Well if you have had any suspicion about these earbuds they are not unjustified. I want to like them, the noise cancelling is great, and the sound without the metal ping is great. But these should not have this problem and the fact that sony has not addressed it by now tells me its not something that will be fixed with a software update. It really seems like a problem in the build. Good luck if ypu decide to get them, not everyone has had this problem so its a gamble.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jobie,
While we are thrilled to know that you like the industry-leading noise canceling function and outstanding sound quality of our WF-1000XM4, we are really sorry if you are encountering noise issues. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
To eliminate the pinging sound, you should:
1. Turn off Adaptive Sound Control, or 2. Turn off “Notification Tone When Switching”
When the Adaptive Sound Control function is turned on, the headset detects the wearer's actions and adjusts the noise canceling function automatically. When this setting is changed, music may pause momentarily and an alert sound may be heard. This sound notifies you that the setting has been changed. If you want to deactivate this notification sound, use the “Sony | Headphones Connect” app to turn the setting off.
Please refer to the following links for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00229328
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000430930.html
And as a general recommendation, to get the most out of your WF-1000XM4, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads
Should you need more assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Anc
Great buds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Ambient mode and ANC are phenomenal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keturah,
Great! We're thrilled that you are enjoying the ambient sound and noise canceling function of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love this
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly for work. Love th noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bethany, Great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Fayal design flaw causes metalic sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned these after 2 days because of a terrible metalic noise coming from inside the earbuds whenever your teeth click together, jaw pops or you tap slightly on them. They also get the same metalic resonating tone when you're on phone calls, listening to a podcast or in a Teams meeting. Turns out this is a fatal design flaw (type "xm4 metalic sound" into a search and you will see hundreds of post about this) that Sony will not admit to. Unfortunately this makes an otherwise really nice pair of earbuds worthless especially for tge $300 price tag. Exchanged these for the Bose QC earbuds and was blown away by the ANC performance (worlds better than the XM4's), sound quality and the ease of use. Sorry Sony you really dropped the ball on this one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MikeOlon,
Thank you for your review.
We sincerely regret to hear that you've encountered metallic/pinging sound on your WF-1000XM4 and that it had to be returned. This is definitely not the experience we wanted you to have on our premium headphones.
Some of these problems can be fixed by performing the steps below:
To eliminate the pinging/metallic sound, you should:
1. Turn off Adaptive Sound Control, or 2. Turn off “Notification Tone When Switching."
When the Adaptive Sound Control function is turned on, the headset detects the wearer's actions and adjusts the noise canceling function automatically. When this setting is changed, music may pause momentarily and an alert sound may be heard. This sound notifies you that the setting has been changed. This can be deactivated by turning off the notification sound from the Sony | Headphones Connect app.
More details are provided on these articles:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00229328
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000430930.html
We value you and your feedback, and we are hoping that you will consider Sony again in your future purchase.
Sincerely,
Romeo
A little bit pricer but the best noise cancelling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I expected compared with the sony wf-1000xm3 there's not a big difference in terms of sound quality compared with the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Garcia,
Thank you for the review. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
- Cons mentioned:Fit
Painful and annoying to use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very uncomfortable/painful to use and dont stay in my ear regardless of what size tip I used. The touch controls are horrible to use and limited in their function. Sound quality and noise cancellation was on par with my 10yr old Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TomB, we sorry to hear that the these are uncomfortable, painful to use and don't stay in your ears. We also regret that the sound quality and noise canceling function did not meet your expectations as well the touch control functions. This is definitely not the experience we'd like you to have. We'd like to let you know that we value your feedback as this help us improve our products. Having said that, we'd love to help you troubleshoot your problem and turn this into a better experience.
There are reasons why your ears may hurt when putting on or wearing headphones, please refer to the article below.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00015243
Please ensure you have downloaded the Headphones Connect app, it has an Equalizer that you can use to customize the Settings to fine-tune your music. Also, you can adjust the noise canceling function and Ambient Sound Mode (ambient sound control). https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241109.html
Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal
Hope this helps. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Battery life
Great quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than AirPods tbh. Especially the battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HolyRedEye, You've made an excellent choice! We're glad you're enjoying the great quality and long-lasting battery life of the unit. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life
A very nice upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent quality excellent battery life good fit!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Glen, thank you for upgrading to your new Sony WF1000XM4! Good to know you appreciate the exceptional quality, long-lasting battery life, and comfortable fit of your new headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
Bad Sony Product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant connectivity drops and the battery in the right ear bud no longer holds a charge. I found it hot to the touch in the charger and quickly removed since it seemed like it was overheating. There are numerous reports of battery problems with these. Will not purchase Sony audio products in the future.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Poggers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality and noise Canceling recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thedon, Great! We're glad that you like the quality and noise canceling feature. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
A must for Sony fans
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and a quality earbuds. Ive been a Sony fan for decades. So when i saw that these were new I had to give them a go. I was using the Samsung buds which sounded ok. These Sonys have great bass and the noise canceling is crazy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 2020makeamericagreat, We are thrilled to know that you love the sound quality of your new Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
I'm done with Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this twice, first time one of them stopped working, second time the battery of one of them died. I'm done with Sony, I will try a different brand, Sony its too expensive and their products don't last.
No, I would not recommend this to a friendStopped working right after year warranty expired
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my husband as a Christmas gift in 2022. Only had a little over year and left earbud stopped working. Tried all the troubleshooting tips and called Sony support number. Nothing they can do since out of warranty. Should last longer than one year.
No, I would not recommend this to a friendJust "ok"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel they are over hyped. Sounds ok and just being "ok" for that amount of money isn't worth it. I continually had to try to cut them up because i they sounded low only to find out the volume was as high as they can go. I found myself always adjusting the sound in the app. I got annoyed and returned them for some B&O E8s. I immediately was satisfied and its a noticeable upgrade in sound quality. The E8s are the best I've owned so far.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, We regret to hear that you had an issue with the Sony wireless in-ear headphones and they had to be returned. This is definitely not the customer experience we want you to have. The quality of the music playing with these headphones can also affect the overall quality and the listening experience of the user. The issue can also be isolated by resetting and initializing the headphones. We also recommend updating the firmware of the unit to improve the performance of the headset and resolve any possible software-related issues. We appreciate your feedback and we hope you will consider Sony again in a future purchase. Thank you. Vincent
Sony Once Again Sets the Standard
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has truly outdone themselves with this pair of wireless earbuds. The noise cancelling is down right spooky with how good it is. The sound quality is superb, best I've seen thus far. Only problem I've had is the connectivity. It can be spotty at times, but overall still acceptable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ManOrMachine, We are glad to hear you are enjoying the noise canceling function and sound quality of our industry-leading, noise-canceling Truly Wireless headphones. We're sorry if you're having connectivity issue. To fix this problem, please ensure the software is updated. Reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240507.html
In addition, you may also follow the suggested steps on the Help Guide below.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/index.html
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: BBY Username: Model Number: Issue: Telephone Number: Sincerely, Erin
Great sound; terrible value
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is (was) great, but after only 17 months of moderate use (1-2 hrs/week), the left battery dies after less than 1 hour of use, while right is still at 70% They are just out of warranty, and it remains to be seen whether they can be repaired (or if it's worth it). They were great while they lasted, but they didn't last long.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mehh, we're glad you like the sound quality of our product. We're sorry to hear that you have an issue with the battery of your SONY unit. Please follow this link to isolate the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t kn if I was using them properly or not but I was still hearing my surroundings on noise cancellation
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Thebest, We are sorry if you are having an issue. Please make sure you are using the right size of earbud tips and wearing them correctly. For more details, check out the links below:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
When making and receiving phone calls, your voice will be heard from the headset through the headset’s microphones (Sidetone function). In this case, ambient sounds or the sounds of the headset operation may be heard through the headset, but this is not a malfunction. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Returned
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While these have decent audio quality, I was way more fond of the cheaper Galaxy Buds + I already owned. The foam tips on these put a lot of unnecessary pressure in my ears. The microphone quality was terrible while talking on the phone according to those on the other side as well. I do not recommend this product at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi hdickerson2935, while we are glad that you like the audio quality, we regret to hear that the headphones had to be returned. This is definitely not the experience we'd like you to have. Sony place a high value on every feedback as this help us in improving our products' design, features, and functionality.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8-hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
We do have troubleshooting steps if you're having an issue while on call, please ensure you have the latest software installed. The software version can be updated using the Headphones Connect App. In addition, restarting or Initializing the headphones are also a recommendation.
Reference: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029
It is unfortunate that we can no longer perform these steps to help you out. In case, you can use the above link for future reference.
We are sorry for the inconvenience this caused you and we hope you'll consider Sony in your future purchase.
Sincerely,
Erin