Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
Dont waste your money
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont waste your money on these. After i got these one of them kept popping with every step i took. Sony refuses to acknowledge this as a build defect/potential recall, but a quick search on google will see this is a very prominent issue with these buds. Total waste of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .We are sorry to hear that these kept popping with every step you took, Jason. This is definitely not the experience we'd like you to have.
Sony values the opinions of customers and is always striving to provide the best experience possible. We'd love to help and turn your experience around.
To keep the headphones from falling out, please select the right size earbud tips. We also recommend to properly wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number:
Additional Information regarding your experience with the WFXM4
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Battery Drain after 12 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad headphones - battery started draining after 14 months. This is a real issue. Look up the forums before you decide to purchase. Bad quality from such a reputable company. Did a soft and hard reset, installed uninstalled the app my phone won’t even detect the headset.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TTra, we are sorry to hear that you're having an issue with the battery. This is definitely not the experience we'd like you to have. Sony values the opinions of customers and is always striving to provide the best experience possible. That being said, allow us to help and turn this into a better experience.
May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Lasted 1 year, thats it.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After almost exactly 1 year, left bud loses charge from 100% to 0% in about an hour. Never abused in any way. No way should any product should last only a year never mind a major Brands (Sony) "flagship" ear bud that was almost $300. Thousands of people with same issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeffC , we are sorry to hear that the left bud loses charge from 100% to 0% in about an hour. This is definitely not the experience we'd like you to have. Sony values the opinions of customers and is always striving to provide the best experience possible. That being said, allow us to help and turn this into a better experience.
May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Amazing sound cancellation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, decent fit. I got these but had to return only for the fit
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deepak, We're glad that you like the sound quality. We regret that these had to be returned due to fit. Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
We hope you'll consider these in your future purchase. Regards, Erin
I do not recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Uncomfortable. Had a metalic pinging echo. I returned then immediately. Bose quiet comfort is way better.
No, I would not recommend this to a friendWF-1000XM3 more accurate sound with similar ANC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ANC was no better than the WF-1000XM3 and the EQ on these are way off. The active noise canceling doesn't come anywhere close to the quality of the WH-1000XM3 or the WH-1000XM4 cans. I tested all 4 Sony products behind a drum set as well and the WH-1000XM3 cans are the best value for the money. Even with all my complaints about the WF-1000XM3, I will be returning these new and "improved" earbuds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Byto,
Thank you for sharing your honest feedback with the WF100XM4 headphones. We're sorry to hear that we were not able to meet your expectations with the noise cancelling features of the unit. We'd like to help and turn this experience around. Please check this link with information if the effect of noise canceling is not sufficient. https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
SONY EARBUDS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work pretty good, better than skullcandy. They keep a connection even in the airport which, skullcandy does not. The audio has a slight digital garble or muggled sound. Its tolerable but annoying for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello lamby, We are glad to hear your experience with your new Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
Batteries dead after 18 months of light use
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Batteries dead after 18 months of light use. Was full charge lasted 4+ hours, dunno, never ran out. Now, go from full charge to power off in under 20 minutes. Case states it and headphones fully charged. Paperweight now. Other older products from same manufacturer still holding charge.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi nickname , we regret to hear that the batteries are dead after months of use. This is definitely not the experience we'd like you to have. We appreciate your feedback as it helps us improve our product. With that being said, we'd love to help you troubleshoot your problem and turn this into a better experience.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WFXM4
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Buggy & worse sound than the XM3
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these to replace my XM3 buds as a daily driver, and was very disappointed. The only real improvements are the battery life, bud size, and case size. The ANC isn't as quiet as everybody says it is, and actually lets certain sounds through that my XM3 blocked just fine. It blocks more bass frequencies like engine rumbling compared to the XM3, but not by much. Wind noise is still an issue. The automatic wind noise reduction for ANC is just the wind noise reduction setting from the XM3 locked behind an automatic mode. It waits for 5-8 seconds of constant irritating mic feedback to switch it on, and when it does, it lets sound through and makes the ANC pointless. If it's occasional gusts of wind, the thing doesn't even bother. The soundstage, imaging, and clarity are so mediocre I had to check if I left an equalizer and mono audio on. I didn't. Kinda makes the advertised LDAC pointless if they sound worse than the previous model. The sound also gets choppy on "stable connection mode" and disables button controls every now and then. These are going back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JSmtd,
Thank you for sharing your experience with us. While we are glad you like the battery life, earbuds and case size, we're sorry to hear that we were not able to meet your full expectation and issues that you are having with the XM4 In-ear headphones. We'd like to help and make this a better experience. You may try some steps on these links below to resolve the issues with the headphones:
If the noise canceling is not sufficient:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html
If you hear wind noise from the headphones:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00229342
Low sound quality and if sounds skips frequently:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239083.html
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239086.html
May we also contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Kris
Trash defective earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trash headphones. I bought them and as soon as I set everything up to test these expensive headphones the noise cancelling didn’t work at all and the quality of the music was horrible.. I contacted Sony to figure out the problems & they walked me through each step to reattempt to get these to work.. and it was still a no go. I will be taking these back. Don’t risk the money and stick to apple AirPods
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there,
Thank you for reaching out to us, and we are really sorry for the inconvenience. This is definitely not the experience we wanted you to have on our premium headphones. If you still have the unit, please try following the steps below and see if it resolves the problem:
We recently released an update for our WF-1000XM4 that includes bug fixes, and feature improvements. You may refer to the link below for more information about the update and instructions on how to install it to your WF-1000XM4 (v1.1.5):
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads
For the proper sound quality, noise canceling function, and call sound quality to be effective:
• Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancelation effect.
• Referring to step 2 of this link https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=Fit, check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
Your headphones come with a 1-year limited warranty. We want to make sure you’re taken care of and help check on your unit. Please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Case number:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Great sound and features
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and features. Use the sony headphones app to apply equalizer and voice assistant features. Has an analyzer to determine if you're using the right sized ear tips. Noise cancelling is world class, better than high end headphones I've tried. Overall very impressed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spenser,
Your satisfaction means a lot to us. We're glad you like the great sound and features of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris
Great experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went to the Bay Shore location, great experience Mohammed was one of the best sales people I have ever dealt with. Very professional, very knowledgeable, and very patient. Thank you for your service Mohamed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GerzVa, we're glad you had a great experience with your purchase! We hope your are enjoying your new earbuds! Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl
- Cons mentioned:Fit
Too big
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are too big on ears tried all the lids none worked so returned it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Deal,
Thank you for the review and it is unfortunate that the unit had to be returned. We appreciate your feedback and please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good except that I feel like it going fall off from my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Haishakami, We're glad that you are enjoying your new headphones. We're sorry if you feel like it's going to fall off. Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
-Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Disappointing Noise Cancelling compared to Jabra
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Noise Cancelling feature was very disappointing
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewB, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the noise canceling feature of your SONY unit. If the effect of noise canceling is not sufficient, please follow this link:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Not good for Android
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work well with android not the sound i was expecting
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi excellent,
We are really sorry if our WF-1000XM4 didn't live up to your expectations. This is certainly not the experience we were hoping you would have. Please allow us to help you and turn this into a better experience. For the sound quality, this usually depends on the audio device, audio source, and the settings used. To help you address this issue, please refer to the following link:
Low sound quality - https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239083.html
And as a general recommendation, to ensure you get the most out of your WF-1000XM4, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads
Should you need more assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Nice product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product to have. Had a hard time pairing with my phone in order to answer my calls. Besides that I love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yessy, We're glad that you like your WF-1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. We're also sorry if you had a hard time pairing with your phone. In case you'll encounter this again, please follow the steps on the Help Guide below and ensure your headphones' software is updated.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/index.html
Sincerely,
Erin
Don’t buy these
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy these get sennhesier momentum 3 in ear instead…..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Weeee,
We are sorry if you are having an issue with your Sony wireless in-ear headphones. If the headphones do not function as expected, you can try the suggestions from this link to isolate and hopefully resolve any issue: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239143.html.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
I wouldn't buy these again
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is about 4hrs but the after the last update it caused a overheating problem havent used them since call sony service line never heard back.
No, I would not recommend this to a friend- Cons mentioned:Fit
crazy hard app setup
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked all the features with these ear buds but they just won't stay in my ears. The buds are to big. Or my ears are too small. One or the other. Anyways. The features are nice but the app requires that you take photos of your ears in order to set up the 360 sound feature. That never worked for me. Returned them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tsweazea, thank you for your review. While we are pleased you like all the features of our WF-1000XM4 Wireless Noise-Cancelling Headphones, we are sorry if it did not fit you well and that it needs to be returned. The WF-1000XM4 features an Ergonomic surface design for a stable fit. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. For the proper sound quality, noise canceling function, and call sound quality to be effective:
• Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
• Referring to step 2 of this link https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=Fit, check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
For the 360 Reality Audio feature, please reference the link below for instructions on how to analyze your individual ear shapes to experience realistic and immersive sound.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00233341
We appreciate you and we are hoping you will consider Sony again in your future purchase!
Best regards,
Romeo