Customer Ratings & Reviews

Hi JoseG, We regret to hear that the sound quality did not meet your expectations. This is definitely not the listening experience we'd like you to have. Allow us to help and turn this into a better experience.

If you haven’t tried it yet, you should check out the Headphones Connect App. It includes an equalizer—which can be customized to fine-tune your music. Ref: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241109.html

I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi Seaners, We regret to hear that you are uncomfortable wearing your Sony wireless in-ear headphones. This is definitely not the customer experience we want you to have. Your WF-1000XM4 headphones come with different sizes of earbud tips. We highly recommend using the right size of earbud tips according to the size of your ears and wear them correctly to have the best listening experience. Please vistit to the links below for more details:

-https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
-https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html

Despite your concern, we are happy to know that still like the sound quality, the app and the connectivity of your Sony wireless headphones. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hello N7phantom, We are sorry to hear that. To be more familiarized with your new Sony in-ear headphones when using with iOS, you may find the links below helpful:

- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000238965.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000238937.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241108.html

Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme and IPX4 water resistance. Thank you for choosing Sony! Vincent

Hi Faran, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi MarcR,

Thank you for sharing your experience with the WF-1000XM4, and we are really sorry if they didn't fit you well. This is definitely not the experience we wanted you to have with our premium headphones. Please allow us to help you and turn this into a better experience.

For optimum noise canceling experience, fit & comfort, and to keep the headphones from falling out, please refer to the troubleshooting steps on these articles:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265207
Note:
• If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset.
• Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
• The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancelation effect.

If there's anything we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi knuno, Great! We are glad to hear you are enjoying the audio quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi PoorSucker, Thank you for your feedback. Our WF1000XM4 supports LDAC. If you've already purchase these headphones, we have troubleshooting steps to follow if you cannot play audio with the LDAC codec.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264224

If this does not help, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi MattinPA, Fantastic! Thank you for this amazing feedback! We're delighted to hear you are enjoying our newest Industry-leading noise cancellation headphones especially the features, superb sound quality, and they fit well in your ears. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Adding in drastically enhanced call quality, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for giving the product a perfect rating and for choosing Sony! -Jess

Hi themiz,
Thanks you so much for a great review! We're thrilled to hear you are enjoying your new headphones. As always, you can be assured of our product's quality and functionality. Your review would surely help others in the future. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris

Hi Tabuser, We regret to hear you are having a Bluetooth connection issue with your Sony wireless in-ear headphones to your TV. These headphones should work flawlessly with devices that support the A2DP Bluetooth connection. You may consider the suggestions below to isolate and hopefully resolve the connection issue you are experiencing:



-Make sure your headphones and your TV are within 1 m (3 feet) from each other.

-Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions:

*When there is a human body between the headset and your TV. In this case, put the Bluetooth device/TV in the same direction as the antenna of the headset to improve the Bluetooth communications.

*When there is an obstacle, such as metal or a wall, between the headset and your TV.

*In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.

* Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train

-Set the headset to “Priority on stable connection” mode.



Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:



Name:

Best Buy Username:

Model Number:

Issue:

Telephone Number:



Sincerely,

Vincent

Hi TheStump, Great choice! Glad to hear that you are happy with the sound quality and noise cancelling of your new WF-1000XM4! The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Thank you for your feedback and for choosing SONY. -Carl

Hi RBG7,

We do apologize for the inconvenience if the headphones won't connect on your Mac laptop. Please check this link below on how to properly pair the headphones to your device.

https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240495.html

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi Anthony,

Thank you for purchasing our WF-1000XM4 industry-leading, noise-canceling Truly Wireless headphones.


We regret that you're having an issue with the mic during phone calls. This is definitely not the experience we'd like you to have. Allow us to help you and turn this into a better experience.

In the meantime, we recommend following the steps below if you cannot hear a person during a call/low voice from callers, your voice does not reach the person during a call/your voice is low on the caller’s side.

Check that both the headset and the connected device are turned on.
Turn up the volume of the connected device if it is too low.
When you use the video calling application, open the settings (*) of the video calling application, and check that the speaker or microphone setting is specified as [Headset (WF-1000XM4 Hands-Free)](**). When the settings of the video calling application cannot be checked or calling connections [Headset (WF-1000XM4 Hands-Free)] cannot be selected, select [Headset (WF-1000XM4 Hands-Free)] on the settings of your computer to make connections.
*Depending on the video calling application you are using, this function may not be available.

**Names may vary according to the computer or the video calling application you are using.

If the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, tap operations or the speech detection of Speak-to-Chat may not be successful, or you may not obtain proper sound qualities, noise canceling effects, or call performances.
If any of this is the case, try the following.
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
Check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
Put the headset into the charging case and close the lid. Then, take out the headset, and reconnect with the Bluetooth device.
Restart the Bluetooth device such as your smartphone or computer, and reconnect with the headset.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239090.html

I hope this helps. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin

Hi Ndej, Amazing! We're glad that you like design and sound quality. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi MarkJ, Awesome! We're glad that you like the performance of your earbuds. We're sorry if this is a little bulky. We value your opinion and rest assured that we'll take note of your feedback as it helps in improving our products.


We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi Goodbuy, We're glad that you are enjoying your new headphones. We're sorry if the noise canceling effect is weak or not working. Please follow these steps to troubleshoot Noise Canceling issues when using the WF-1000XM4 earbud headphones.
Ref: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265207

We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
BBY Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi Esco1514,

Thank you for the review. Update the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00269130

Regards,
David