Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
Earphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earphones ever!!!! Quality, sound, and ANC are superior to other competitors (AirPods pro). Definitely worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Customer, Thank you for the 5-star rating! We're glad you like the amazing sound quality and noise canceling feature of your Sony WF1000XM4. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
Better than bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them for my wife and she loves them. I bought the bose ones first and they broke after a few days. Theses have made it 2 months so far
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pross, That's good to hear. We are glad your wife loves her new Sony wireless noise canceling in-ear headphones. You chose the best for her. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 star because quality was ok. I mean ok. Not a movie theater of sound. Bass was ok treble was good not great. Loudness was very disapointing. I've bought $20 wired earbuds that sounded much better. Figured well, i made the purchase need to deal with it and don't want the hassel of a return. Well, 1½ months later the left earbud is now acting up. The best way to describe it is it sounds like someone scratching on a microphone. It is not something you can overlook. Will be returning asap and will update after. Not worth the price due to quality sound alone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Weary, While we're glad you like the overall sound quality of your Sony WF1000XM4 earbuds, we regret to hear about the bass, volume level, and microphone issues that you've experienced and it had to be returned. This is usually not the case for our Sony WF1000XM4 nor the experience we want you to have.
By downloading the Sony Headphones Connect app you will have the option to customized and fine-tune your music using the built-in Equalizer to ensure optimal listening experience.
And for mic or call quality issues, we recommend performing a factory reset, You may refer to this link for the step-by-step procedure: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback.
Regards,
Sam
- Cons mentioned:Fit
Sadly NOT as hoped
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These do not stay in the ear well. Surface become sticky after cleaning. Irritates inside of ear… tried all of the ear sizes, NO help there, sadly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SDK3, thank you for choosing and purchasing our industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with the fit of your SONY unit. Please check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. When the earbud tips become dirty, do not wash them in water, and wipe off the dirt using a dry cloth. Do not use alcohol, etc. Doing so may quicken the deterioration. Please check this link for more information:
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
No Way, Jose.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great prudoct better than any of those headphones out there. The noise cancellation isn't that great but the rest is unbelievable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juliopity, Thank you for the feedback. We are happy you like your new Sony WF-1000XM4 true wireless noise cancelling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
Nice ear buddy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice earbuds A+. Would highly recommend them. Easy to talk in noisy places.
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing! Thank you so much for the 5-star review, Greatbuds! We are so happy that you are satisfied with the superb performance of the WF-1000XM4.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for recommending out WF-1000XM4 and for choosing Sony!
- Romeo
Clearly the best out there!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, clear voice and music separation while watching movies. May not pair properly with LG C2.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PatS, We are glad that you like the quality of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincen
Very disappointed with Sony for these!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a month then one stopped and won’t charge and the other one only plays music can’t push play stop anything least it works I guess but $250 for one ear bud next time I’ll stick with AirPods
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi OmegaZeroXXV, we are sorry to hear that the headphones stopped working. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.
May we contact you to help and get more information. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Not all that
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not all that. Love Sony products but this falls short. It answers phone just fine. Music is ok, not great. They are uncomfortable and prefer apple AirPods gen 1 and 2.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EliNav,
While we are pleased to hear you love our products, we are really sorry if our WF-1000XM4 didn't fit you well. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
In order to maximize the noise canceling function, sound quality for music & calls, comfort, and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
If there's anything we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for your purchase and for choosing Sony.
Best regards,
Romeo
Sony Social Support
Sony WF-1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This earbuds made my listening experience an out of this world! Very versatile earbuds for such a small product. Good job Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonysrsxg500, That's awesome! We are glad you are having a great listening experience with your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony. Enjoy! Vincent
Horrible battery life.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life on this thing sucks i haven't had this thing a year and my battery life has fallen to around 2 hours diwn from 6 in the past 3 months do not buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick,
We are really sorry if you are having an issue with the battery life of your WF-1000XM4. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
For the battery life, the available usage hours may be different depending on the settings of various functions and conditions of use. Let's try to isolate and fix the problem by performing troubleshooting using these articles:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00266785
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00271301
https://www.sony.com/electronics/support/articles/00284577
You may also try the steps on these links to refresh the content of the headphones:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
If the issue persists or you may need more technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Battery Drain ☠️
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A mere 17 months into using these the battery drain plaguing a lot of devices showed up. The right bud drains from 100 to 0 in less than an hour!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi anant,
We are sorry to hear that you are having a battery issue with your Sony wireless noise canceling headphones. This is definitely not the customer experience we want you to have. We can isolate and hopefully resolve this issue by following the guide here: https://www.sony.com/electronics/support/articles/00284577.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
Guie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working great Working great Working great Working great Working great Working great Working great Working great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jrka, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
These were ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were okay, the sound was ok pretty neutral even through the Sony App. They were a little on the heavy side compared to the Link Buds S which I prefer over these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jeffg, thank you for your feedback. We're glad that you like the sound quality of the WF1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Having bluetooth connection issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.May be my phone and not the headphones, I have to restart my phone everytime to “see” the device
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, We're sorry to hear that you're having an issue with the Bluetooth connection. This is definitely not the experience we'd like you to have. Please ensure the software is updated. You may launch the Headphones Connect app to check, verify, and update the software. We also recommend resetting/initializing the unit to further isolate the issue. https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Nice headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well. I like it. This is the first bluetooth headset that connects flawlessy with my work computer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 19delta, we're glad you our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
Top Earbud
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top three earbuds in all categories. Sound quality excellent and noise canceling great as well. It has alot of features with Sonys app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi pactronic, we're glad you like the sound quality and noise canceling feature of our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Debated on these earbuds for a long time before finally purchasing. Really happy with them so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KORBEN, Grat! We're glad that you are satisfied with your purchase. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Flawless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony always pulls through. I got nothing bad to say. Sony just gets it right every time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skeeter856, We're very grateful for this positive feedback! Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work great! We bought two pairs of these. My wife loves them and uses them on the regular
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TravisL, Great! We're glad that you and your wife is enjoying your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin