Customer Ratings & Reviews

Hi TPressley, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi Advait,

You made the right choice! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony!

-Ralph

Hi MattE, Great! We're glad that you are enjoying the sound quality and you find these headphones comfortable in ears. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi JamesC, We value your opinion and we would like to apologize if the WF1000XM4 did not meet your expectations. Sony's commitment to customer satisfaction is our top priority.
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. Thank you for sharing your feedback.

Regards,
Sam

Hi Gustavo, Were glad that you have experience such great service. You will also love using our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi JuannishaG,

We are sorry to hear that you are having issues with your Sony wireless noise canceling in-ear headphones. This is definitely not the customer experience we want you to have. To isolate and hopefully resolve these issues, we highly recommend visiting the links below for troubleshooting steps:

- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239120.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239090.html

Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hi Edgar,

Thank you for bringing this to our attention. It is unfortunate that you are having an issue with the battery life of your WF-1000XM4. This is definitely not the experience we were hoping you would have. Please allow us to help you and turn this into a better experience. For the battery life, the available usage hours may be different depending on the settings of various functions and conditions of use. Let's try to isolate and fix the problem by performing troubleshooting using these articles:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00266785
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00271301
https://www.sony.com/electronics/support/articles/00284577

You may also try the steps on these links to refresh the content of the headphones:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html

If the issue persists or you may need more technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hello Mark, We regret to hear that the unit had to be returned. We value your input and appreciate your feedback. We will be sure to pass this information along to the appropriate department. Thank you! Vincent

Hi Wiz4Tech, we're glad you like our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl

Hi DoranB, we're glad you love our product. We're sorry to hear that you have an issue with the battery of your SONY unit. Please isolate the issue by following this link:

https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi Mikejones,

Fantastic! We are extremely pleased that you are satisfied with the overall performance of your new WF-1000XM4.

We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.

Thank you so much for recommending our WF-1000XM4 and for choosing Sony!

- Romeo

Hi there!

Thanks for commenting! We are so happy to hear that you are enjoying your new Wireless Noise Canceling Headphones WF-1000XM4. We are also thrilled that you are satisfied with its superb performance.

We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi Boom, We regret to hear that the headphones did not meet your expectations. This is definitely not the experience we'd like you to have with our products. Allow us to help you and turn your experience around.

Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.

You can also make few adjustments to your headphones settings to suit your needs through the Sony Headphones Connect app. It has an Equalizer setting which can be customized to fine-tune your music. This will give you more control over your headphones and their performance.



You may also check the Help Guide below to troubleshoot sound related issue.

Reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239120.html


Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
BBY Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi 2ndSonoftheSun, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi Shearsandsticks,
Amazing! We're glad to hear your investment with your new XM4 In-ear headphones is worth it. Nice to know you are enjoying the comfortable fit with our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for purchasing Sony! - Kris

Hey 0xParth,

Awesome! We are truly delighted that you are satisfied with the superb performance of our WF-1000XM4.

We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.

Thank you so much for your purchase & 5-star review and for choosing Sony!

- Romeo

Hi akkeeper, Awesome! We are so glad to hear that you are happy with your new WF1000XM4 headphones! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. -Carl

Hi JamesL, we are sorry to hear that the noise canceling function did not meet your expectations. This is definitely not the experience we'd like you to have. Allow us to help and turn your experience around.

If the effect of noise canceling is not sufficient, please try following the suggested steps here: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html


Please ensure you have downloaded the Headphones Connect app so you can customize the Settings to fine-tune your music. Also, you can adjust the noise canceling function and Ambient Sound Mode (ambient sound control). https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241109.html

Hope this helps. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi VICTOR Amazing! We're glad that you like the noise cancelling function and battery life of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin