Customer Ratings & Reviews

Hi rajoro89,

Thank you for bringing this to our attention. It is unfortunate that you are having an issue with the battery life of your WF-1000XM4. This is definitely not the experience we were hoping you would have. For the battery life, the available usage hours may be different depending on the settings of various functions and conditions of use. Let's try to isolate and fix the problem by following the troubleshooting steps using these articles:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00266785
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00271301
https://www.sony.com/electronics/support/articles/00284577

You may also try the steps on these links to refresh the content of the headphones:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html

If the issue persists or you may need more technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi Warchtv, We are glad to know that you love your new Sony wireless noise canceling in-ear headphones. You chose the best brand. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent

Hi Mjw1, we're sorry to hear that you're having issues when using these on calls. You can change the settings of the Ambient Sound Mode (Normal mode/Voice mode) by connecting the smartphone (with the “Sony | Headphones Connect” app installed) and the headset via Bluetooth connection.
Ref: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239119.html

You may also refer to the link below for additional steps to follow: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265206

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin

Hi billt,

Fantastic! We are truly happy to hear you are satisfied with the ease of use, effortless Bluetooth® pairing feature, and superb performance of our WF-1000XM4.

We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.

Thank you so much for recommending our WF-1000XM4 and for choosing Sony!

- Romeo

Hi DL001, That's awesome! We are glad that your Sony wireless in-ear headphones are the best choice you made. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent

Hi Greatears, That's good to hear. We are glad that your Sony wireless in-ear headphones work great with your device. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Vincent

Hi Hendel, we are sorry that the sound did not meet your expectations. Sony takes into consideration all feedback and is always striving to provide the best experience possible. We'd love to troubleshoot your problem and turn your experience around.

First, please ensure you have downloaded the Headphones Connect app and check if the software is updated with version 2.0.0.

For sound and noise canceling related concerns, please check the additional troubleshooting guide here:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239083.html


If this does not help, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi Joel, We are thrilled to know that you are super satisfied with your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent

Hi Familyman612,

We regret to hear that the headphones are not performing to your standards. To achieve the best performance with sound quality and fit, make sure that you are wearing the headphones properly. You may find this link helpful:

https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html

Additionally, you can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Please refer to this link:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241109.html

In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WF1000XM4.

Sincerely,

-Ralph
Sony Social Support

Hello Bonvoyageagain, You chose the best headphone brand. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent

Hi CHUNKUNExcellent! We're glad that you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi Rhobby, Thank you for the 5-star rating! We're thrilled to hear that you feel the WF1000XM4 is the best Bluetooth headphones you owned so far. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam

Hi KenV, thank you for purchasing the Sony WF1000XM4! We're very pleased you're enjoying the noise canceling feature especially when travelling. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam

Hi Spanish007, We're sorry to hear that you're having issue with the WF-1000XM4 Wireless Noise-Canceling Headphones. With the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. The headset can be paired with multiple devices, but can only play music from 1 paired device at a time. To improve the performance of the F-1000XM4 Wireless Noise-Canceling Headphones, please update the headset software to the latest version using the Sony | Headphones Connect app. For more details, visit the product page of the headset on the Sony Support website. I hope this helps! Jay

Hi Jenn, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hello Good, We are glad you like your new Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent

Hi ShelleyShabazz, thank you for choosing and purchasing our industry-leading noise canceling earbuds. We're sorry to hear that you have an issue wearing your SONY unit. Please change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. Check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. Please follow this link for more details:

https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi thisdude, Awesome! We're glad that you love the noise canceling feature of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi Izzy, We are glad to hear that you are happy with the WF-1000XM4! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. -Carl

Hi Dees,
Thank your for such a great review. We're happy to hear that your investment with the headphones is worth it. We greatly appreciate your feedback with regards the tap features and rest assured we will have this noted. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! - Kris