Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
When working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great when working. I need to return them because the left headphone just make a loud noise in your and then it will go back to like a quiet low volume . You can barely hear it or turn it up. The right head phone is working. I did notice when im talking i will lose bluetooth connection now
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jhipps29, We regret to hear about your experience with your Sony wireless in-ear headphones. If the headphones are still with you, we suggest resetting the initializing them to factory settings to further isolate the issue. Please visit the links below for more details:
-https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
-https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Do not waste your time...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphone wh 1000xm4 is great... this... waste of my time going to the store to pick it up and all... No clear definition of instrumental section and no bass.. Everything sounds very flat. Right after this, I put AirPods pro and they sound way better now... Thanks Sony to make AirPod pro sounds great!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Soundjunky804, We are sorry to hear that you are having issues with the sound quality of your WF-1000XM4 Headphones. The first thing I can recommend is Downloading the Headphones Connect app to fine tune your music. In this Application there is an equalizer that can be used to tailor the sound to your liking.
We'd love to troubleshoot the issue that you are having and make this a better experience for you. In the meantime, Installing the latest software of the WF-1000XM4 will help improve the overall performance of the headphones (Version 1.1.5) which you can download and update using the Sony Headphones Connect app.
For more troubleshooting steps, please follow this help guide link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239083.html
Should you need further assistance, please feel free to contact us for help.
Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards
Carl
Battery life
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had them a year left one die in nine minutes and the right one last fifteen. Dont recommend buying them they work well at first
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bone,
Thank you for bringing this to our attention, and we are really sorry if you are having an issue with the battery life/available operating time of our WF-1000XM4. This is definitely not the experience we were hoping you would have. Please allow us to help you and turn this into a better experience. For the battery life, the available usage hours may be different depending on the settings of various functions and conditions of use. Let's try to isolate and fix the problem by following the troubleshooting steps using these articles:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00266785
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00271301
https://www.sony.com/electronics/support/articles/00284577
You may also try the steps on these links to refresh the content of the headphones:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
If the issue persists or you may need more technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Best anc bad mic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony did a great job with the sound and comfort fit but the mic is terrible
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jackson, Thank you for the feedback on your experience with your WF-1000XM4. While we're glad you like the industry-leading noise cancelation, great sound quality, and comfortable fit of the headphones, we regret to hear you're having some call quality issues with the microphone.
If the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, you may not obtain proper sound qualities or call performances with the unit.
If any of this is the case, try the following.
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
Check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Poor quality sound.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really had good thoughts about this earbuds. Honestly a $100 pair of buds will make a better job than this things. Sound quality is very poor and max volume is very very quiet. After 12 days of use they suddenly stopped working. Changing case doesn't show signs of life.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AndresReyes, we are sorry to hear that the sound quality did not meet your expectations and the headphones stopped working. This is definitely not the experience we'd like you to have with our products. We'd love to help you troubleshoot your problem.
For the low sound level, please try the following steps below.
Turn up the volume of the connected device.
When the volume adjustment function is assigned to the touch sensor with the “Sony | Headphones Connect” app, you can adjust the volume on the headset during music playback.
Even when the volume adjustment function has been assigned to the touch sensor with the “Sony | Headphones Connect” app, you cannot adjust the volume on the headset during a call. Adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Headphones Connect” smartphone app and adjust the volume on the “Sony | Headphones Connect” app.
You can also make few adjustments to your headphones settings to suit your needs using the Sony Headphones Connect app. It has an Equalizer/CLEAR BASS setting which can be customized to fine-tune your music. This will give you more control over your headphones and their performance.
Connect the Bluetooth device to the headset once again.
The sound conduits (sound output tubes), air holes, and microphone holes (in 2 locations) of the headset are not completely watertight. If any water droplets are left in the sound conduits, air holes, or microphone holes (in 2 locations), sound level becomes low temporarily, but this is not a malfunction. See “When you have finished using the headset” and dry the headset before use.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239120.html
Please also ensure that the software is updated. Updating the software helps improves the general performance of the unit. The software version can be updated using the Headphones Connect App. In addition, restarting or Initializing the headphones are also a recommendation.
Reference: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Battery life, Sound quality
Sony WF-1000XM
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-1000XM in-ear headphones are lightweight, and small than the competition. The smaller charging case fits in your pocket easily. Each headphone is clearly marked with a color-coded circle and a letter for each ear. Each bud has three sizes of cushions S, M & L. Once the correct size is selected just gently squeeze the cushioning and insert into ear canal. The soft foam will expand and lock the bud in place. The set-up is your standard blue-tooth. Once paired you can select between ambient noise or ANC with a push on the left bud. The controls on the right bud are the industry standard, but the work better than the competition. There is a QR code included that will open a document with all the tap codes. Once your up and running, download the app and customize to your liking. The battery will last about 24 hours according to the included manual. The unit comes completely charged. I used them on my Samsung Galaxy S10 phone. Switching from music to phone call and back easily. The quality of sound both incoming and outgoing was great. I would recommend the WF-1000XM to friends and family.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicholas, We're very grateful for this positive feedback on the WF-1000XM4 Wireless Noise-Cancelling Headphones. WF-1000XM4 truly wireless headphones combine industry-leading noise cancellation1 with high-quality sound, smart listening features, water resistance, all-day battery life, and long-listening comfort. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1, specially developed by Sony, that cancels more noise than ever, a new driver unit with more performance, noise-sensing microphones and innovative Noise Isolation Earbud Tips with a more stable fit.
Thank you for the recommendation! Jay
2 faulty pairs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got to different pairs. Really loved the sound but the ANC rusulted in mettalic ting sound. Got two different pairs and experienced it with both. Tried link bud s after and was also dissatisfied. Ended on samsung bud2 pro
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Koke, While we're glad that you like the sound quality, we regret that the noise canceling function did not meet your expectations. This is definitely not the experience we'd like you to have. We value your feedback as it helps us improve our products.
We have troubleshooting steps if the noise canceling function is not sufficient.
Make sure that the noise canceling function is turned on.
If the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, tap operations or the speech detection of Speak-to-Chat may not be successful, or you may not obtain proper sound qualities, noise canceling effects, or call performances.
Ref: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html
If by chance you still have the XM4, we'd love to assist you further and turn this into a better experience. You may send us an email at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Not worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money! iPods are better and much cheaper
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, We are sorry if you are having an issue with the quality of your new Sony wireless noise canceling in-ear headphones. For the best listening experience, please make sure to use the right size of earbud tips according to the size of your ears. We also have a recommended way of wearing these headphones for a more comfortable experience and for the noise canceling feature to be more sufficient. Check out the links below for more details.
-https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
-https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Don't forget to update the firmware of these headphones to improve its general performance: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Buzzing/cracking in right earbud.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only only had these for less than 2 weeks and right earbud is making cracking and buzzing noises (sounds like a fly in my ear). I haven't even dropped them once! I tried adjusting the sound settings to see if that was the issue but to no avail.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Seigi,
We regret to hear that you're hearing unwanted noise on your headphones. Please allow us to help you and turn this into a better experience. Make sure to update the firmware of the headphones by performing a software update (via the Sony Headphones Connect app) for optimum performance. Doing so may resolve the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads
You may hear a cracking or popping noise is heard while or just after inserting the headphones. This happens because air bubbles inside the earbuds get crushed and restored in response to movement that changes their shape. This is normal, and not a malfunction. When the Noise Canceling function is set to on, you may hear white noise, a small electrical noise with continuous static sound. The white noise is generated because of the characteristics of the Noise Canceling function. This isn't a malfunction of the headset. If you are bothered by the white noise, use the headset with the Noise Canceling function OFF. Follow the steps from the links below to troubleshoot unwanted noise:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265211
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00232102
We also recommend performing the steps provided on this link to refresh the content of your headphones: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029
If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please reach out to us for further assistance. You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Terrible Mistake
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible for Ear fit; hurt like hell and felt heavy as well
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dodge577, thank you for your review.
We sincerely regret to hear our WF-1000XM4 didn't fit you well. This is usually not the case and the experience we wanted you to have on our premium headphones.
The WF-1000XM4 features an Ergonomic surface design for a stable fit. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. For the proper sound quality, noise canceling function, and call sound quality to be effective:
• Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancelation effect.
• Referring to step 2 of this link https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=Fit, check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
You may also find the information provided in the following article helpful:
Why do my ears hurt when putting on and wearing headphones? - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00015243
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you, and thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Battery life, Sound quality
Great wireless inear headphones!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off when you open the headphones the packaging is well put together. The headphones are well built and bit really well in your ear. I did use the fit guide and actually went up to the larger size and they fit even better than I had thought. Pairing the headphones to your phone was seemless and once you start using them the sound that they put out is very nice. I have used quite a few different wireless headphones and these are close to the top for the money. I then downloaded the app for them and found out that they have different EQ settings which was nice to change and see how they sounded. I really like that I set the tap feature of the units and set it to different settings like noise cancelling or ambient sound. The battery life is really good and I like that the dock can charge the headsets when not in use. The one draw back that I have noticed using wireless headphones is the max volume could be a bit louder but I understand why companies set the max levels but the headphones are still great sounding units.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AudioFan, we're glad you like the connectivity, sound quality, and fit of our newest industry-leading noise canceling feature. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. We appreciate your feedback. Thank you for choosing SONY. ~Earl
- Pros mentioned:Bass, Sound qualityCons mentioned:Fit
The Absolute Best Earbuds... If They Fit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fit/Size: They are big earbuds and if you have tiny ears these may be really uncomfortable, luckily the base of the driver is flat therefore it doesn't push against the cartilage inside your ear, but if you have tiny ears the outside of the earbuds will definitely push against your outer cartilage which can feel very uncomfortable. I have small ears but because the driver base is flat I have no major issues with fit, and I have never had an issue with them falling out at the gym. Sound: The sound is top notch, best in class, the Sennheiser, Samsung Pros, Jabra 85t, or Airpod Pros all fall short compared to these, the bass sounds warm and satisfying with the highs sounding clear but not harsh, I do not have any issues with sharp noises at the high end such as claps or hissing, The clarity and imagining on these is unparalleled for wireless earbuds. App/Features: This is a category that most earbuds fall short with, most companies have horrible app support with little customization of the controls, EQ and call settings, these do not have that issue whats so ever, the closest competitor would be the Jabra's or Samsung which both give you a good amount of customization, but the Sony's set themselves apart with their features such as multi device connection, as well as either earbud can be used independently while the other is in the case, this is a feature that has mainly been on the samsungs and apples but there is a catch for the sony to have this feature you must go into the app and turn off "Voice Assistance" which is under the “System” page in the app, then you will be able to use either earbud independently. Call Quality: The call quality is average to meh in windy situations, the samsung buds pro and airpod pros are significantly better than any other earbud. If that is your most important feature then you should pick either of those depending on your phone's platform. Indoors the call quality is fine and the other person sounds good and in noisy environments like the gym the other person could tell I was in a gym but said it was not distracting, but calls outside in the wind are very distracting to the other person. Compared to Alternatives: If sound quality is your most important feature then these are genuinely the only option, if the insane price tag of $280 is understandably too high then the Samsung buds 2 or the Jabra 75t (not the Jabra 7 Pros, those have too many issues) are amazing alternatives that deliver plenty good sound and call quality and have plenty of customization in the app. And if you are on Iphone then why are you looking at anything other than airpods and the new beats buds? The integration with their products alone beats out any alternatives. Overview: These are a must buy if you are in the $250 to $300 price range and worth a serious consideration if you are in the $200 price range and these are on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dhays, thank you so much for your detailed review. We are pleased to hear that you like the sound quality, features, and overall performance of your headphones. We designed these WF1000XM4 to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Confusing to setup and use.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found these Sony earbuds to be very difficult to figure out how to setup and use. The noise cancelling quality was not even close to as good as the Bose QuietComfort earbuds. Returned these and purchased another set of Bose QuietComfort earbuds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 2Lazy2Read,
We do apologize for the inconvenience and it is unfortunate that the unit had to be returned. We recommend using the Sony headphone connect up for setup and adjust the sound of the headphones. If there is something technical that we can help you with, please email us at socialsupport@am.sony.com with the following details:
Name:
[Insert platform name] Username:
Model Number:
Issue:
Telephone Number:
Thank you for sharing this feedback.
Regards,
David
Not what we were hoping for…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hurt my ears. And ANC wasn’t anywhere near past xfm3
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StuS, Thank you for sharing your experience with us. We're sorry to hear that we were not able to meet your expectations with the noise cancelling feature and discomforts that you are having while wearing the headphones. This is definitely not the experience we want you to have. The WF-1000XM4 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, to reduce discomfort while wearing the headphones, try to use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. Also, please check this link if the effect of noise canceling is not sufficient. https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Full Name: Best Buy Username: Telephone Number: Model Number: Issue: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Regards, Kris
Don't bother, not worth it!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought for my Walkman music. Music sound quality is poor, always sounds tinny at best adjustment. Altogether the approx $250.00 plus tax was a complete waste. I would have thought Sony would be excellent quality... I'm very disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Worthless, We are sorry to hear that the WF-1000XM4 did not meet your expectations when it comes to sound quality. The first thing we recommend is Downloading the Headphones Connect app to fine tune your music. In this Application there is an equalizer that can be used to tailor the sound to your liking.
We'd love to troubleshoot the issue that you are having and make this a better experience for you. In the meantime, Installing the latest software of the WF-1000XM4 will help improve the overall performance of the headphones (Version 1.1.5) which you can download and update using the Sony Headphones Connect app.
For more troubleshooting steps, please follow this help guide link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239083.html
Should you need further assistance, please feel free to contact us for help.
Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards
Carl
not a fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones kept turning off and on without me telling it to do so. It also decided when it wanted to use the noise cancelation to be on or off. Very frustrating to keep trying to turn it on after it shuts off
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jere, we are sorry to hear that the headphones keep turning on and off. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
Please check the Automatic Power Off function is set to OFF using the Headphones Connect app.
Select [Automatic Power Off] from the Dashboard to set the time until the headphones turn off automatically. You can also set the power not to turn off automatically.
Ref: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241109.html?search=automatic%20power%20off
We also recommend ensuring that the software is updated using the app. If the issue persists, resetting and Initializing is also a recommendation.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
these $300 earbuds will last you about a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right earbud battery dying after exactly 1 year. Days out of the 1-yr warranty. These are not built to last. I need to take a break from Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
We're sorry to hear what happen with your headphones. We need specific details what happen with your right earbud. For the meantime, initialize the headphones to factory default settings to isolate the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029
If that did not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Great until battery life took a nose dive
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great - couldn't be happier than after using it for over a year the battery just started going flat really really fast. It would go from 77% charge to zero in under 15mins.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew, We regret to hear you are having an issue with your Sony wireless in-ear headphones. To isolate this issue, you may find this link helpful: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html. We also recommend updating the firmware of your unit: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads. The updates include key features, applications, bug fixes, and feature improvements. If still the same, reset the initialize the headphones:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
If still unresolved, the unit may require repair: https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair.
Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
Not worth they buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst headphones I’ve ever owned the sound quality sucks noise canceling didn’t really work that is why I returned as soon as I could my knock off brands worked better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AustinB,
We are really sorry if the sound quality and noise canceling function of our WF-1000XM4 didn't up to your expectations, and that it had to be returned. This is definitely not the experience we were hoping you would have.
The earbuds may not work as designed if they are not worn properly, or the size of the earbud tips doesn't match the size of the ear canals. To maximize the noise canceling function and sound quality of our WF-1000XM4, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
We truly appreciate you and your feedback, and we are hoping that you will consider Sony again in your future purchase.
Sincerely,
Romeo
Would NOT recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not wear the ear buds and talk on the phone. The person on the other end could not understand when I spoke. There was damage to the foam on the ear piece that muffled my voice and caused static when I spoke.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Szer, We are sorry to hear you are having issues with your new Sony wireless in-ear headphones. This is usually not the case with our premium products. We suggest following the guide from this link to isolate and hopefully resolve the issue during calls: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239090.html. Please make sure to update the firmware of the headphones too: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads. The updates improve the general performance of the unit, and include key features and resolves any possible software-related issues.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent