Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
Not worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have gone through 2 pairs now after the case stops charging for no reason what so ever and causes the headphones to not turn on
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hector,
We regret that you are having charging issues with your WF-1000XM4. This is definitely not the experience we'd like to hear from you. Allow us to help you and turn your experience around. Follow the steps from this link if the charging case does not charge properly when using a wireless charging pad or USB Type-C cable: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265210
You might also encounter difficulties charging your headphones using a third-party USB cable. Be sure to use the supplied USB Type-C cable. Please access this link for additional troubleshooting steps to consider: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239145.html
We do have good information on how to care for the WF-1000XM4 earbud headphones here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262453
We want to make sure you’re taken care of. May we contact you to help and get more information? If so, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Poor sound quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed for the price I expected better sounds low at first I thought I wasn’t putting in it right but that’s how the sound quality is returned them and went ahead and preorder the new AirPods!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Supremo, we are sorry to hear that the WF-1000XM4 earphones did not meet your expectations with their sound quality and had to be returned. We recommend having them updated with the latest firmware version using the Sony Headphones Connect app to fine-tune your music. In this Application, there is an equalizer that can be used to tailor the sound to your liking.
We hope that you consider Sony again in your future purchases.
Regards,
Carl
- Pros mentioned:Sound quality
Great but not amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great but not excellent. Great noise cancellation which helps improve the sound but I wanted an amazing sound quality if I was gonna spend $250+ on earphones and these didn’t sound amazing. They were very good, but not $250+ amazing. The earpiece was quite bulky looking in my ear, and I had a hard time getting them out of the case each time bc the magnet was so strong and there’s good way to really grab them. The memory foam like ear cushions made the sound better, and in the app, I could mess with the equalizer thing but nothing was labeled so I had to look online at others suggestions of where they had theirs set to. The bass increased didn’t really sound like it increased the bass, and I’d have to change the equalizer settings for different songs to get the best quality I could. They connected to my iPhone within seconds, they were quite comfortable as well. Something I didn’t like was that if you took one earbud out, the music stopped. I was told that there was a setting that would stop that, but I looked and never found it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jillian,
Thank you for your review.
While we are pleased you are satisfied with the industry-leading noise canceling function, comfortable fit, and ease of pairing of our WF-1000XM4, we are really sorry if its overall sound quality did not meet your expectations. We appreciate your feedback with the charging case, design, and equalizer settings of these headphones. The earbuds may not only work as designed if they are not worn properly, or the size of the earbud tips you will be using doesn't match the size of your ear canals. You can measure the air-tightness of the earbud tips using the Determines Optimal Earbud Tips function in the Headphones Connect app. This helps maximize the noise canceling function and sound quality for music and calls. Please refer to the following link for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
And as part of the normal operation of the headphones, when you listen to music while wearing both headset units in your ears, the headset will pause music playback if one or both headset units are removed. When the headset is worn again, the headset resumes music playback.
If this does not help or you need more technical assistance, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
Just terrible.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wonder who designed this product and who approved it. Maybe it was Mickey Mouse. Extremely big earphones for extremely big heads.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zdfox68,
Thank you for taking the time to write this review. We're sorry to hear that we were not able to meet your expectation with the design of the headphones. The WF-1000XM4 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, try to use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. For reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Your feedback is greatly appreciate and thank you for purchasing Sony.- Kris
Returned them
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I watched several reviews about these earbuds and when I got them home I was extremely disappointed and return them the next day. They do not have Punchy bass at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ZMBPHD,
Thank you for your review.
We are really sorry if the bass sound quality of our WF-1000XM4 didn't live up to your expectations- and that it had to be returned. This is usually not the case and definitely not the experience we wanted you to have on our premium headphones.
For the Bass sound, these headphones feature an equalizer through the Sony Headphones Connect app that can be adjusted to suit the music.
ref:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241109.html?search=equalizer
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548870.html?search=equalizer
And to maximize the noise canceling function and sound quality for music and calls, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
We truly appreciate you & your input, and we are hoping that you will consider Sony again in your future purchase.
Sincerely,
Romeo
Sony Social Support
Unreal
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the worst earbuds I have ever purchased. I have ordered these earbuds three times and every time, the case bricks up. Cmon man. These things ain’t cheap
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LuisMartinez,
Thanks for reaching out. We're so sorry for the inconvenience this may have caused you. We would like to know more about the situation that you faced with the wireless earbud headphones charging case. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase. Allow us to help and turn this into a pleasant experience.
We want to make sure you’re taken care of. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Uncomfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get a comfortable fit or one that would seal out outside noise so the earbuds noise canceling could really work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KentuckyJ, We regret to hear you are uncomfortable wearing your WF-1000XM4 wireless in-ear headphones. We always recommend using the right size of earbud tips according to the size of your ears and wearing them correctly. Doing these will give you the most effective noise canceling effect. For more details, please visit the links below:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Case open too easy you may lose one of with out no
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont even think about about buying i bought this after 1 month open by itself and lost the right side one went to best they told is nothing cant do
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Unsatisfiedzonycustumer, we regret to hear that you lost the right bud. This is definitely not the experience we'd like you to have.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Erin
They saw me coming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible...kept skipping , volume was limited and oh my gosh the battery life was 4- 5 hrs ... i returned these and got the BEATS PRO FIT ... LOVE THEM!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Happy, We regret to hear that these headphones had to be returned due to the several issues you've experienced. This is usually not the case for our Sony WF1000XM4 nor the experience we want you to have. Below are some of troubleshooting steps that we recommend to resolve these issues.
For Bluetooth connectivity or skipping issues, updating the headphones software to the latest version may resolve the issue. You can update the headphones software by using the Sony | Headphones Connect app.
Also, set the Sound Quality Mode or Bluetooth Connection Quality to "Priority on stable connection".
Launch the Sony | Headphones Connect app.
Set the Sound Quality Mode or Bluetooth Connection Quality to Priority on stable connection.
For low volume issue, follow the troubleshooting steps below:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239120.html
And if the available operating time is short or the battery power does not last long, please follow the steps on the link below:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback.
Regards,
Sam
- Pros mentioned:Sound quality
Silent serenity coupled with sonic bliss
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-1000XM4 sound amazing and have excellent noise cancelling. They are easily my new favorite headphones. The packaging was the first thing I noticed about the Sony WF-1000XM4. It feels like some kind of paper composite; whether it’s recyclable I don’t know, but it made a good impression. It’s a refreshing switch from the plastic that permeates retail packaging nowadays. Pairing them with my phone was easy as taking the headphones from the case. Upon removing them for the first time, they enter pairing mode. Open your phone’s Bluetooth menu and select WF-1000XM4. Done! The headphones come with tips in three sizes. Medium tips are attached, and the box contains replacement tips in small and large sizes. Finding the correct fit to your ears is critical for optimum noise canceling and sound quality; the choice of interchangeable tips made it easy. They are secured in the ear with a gentle twist. There is a convenient tool in the Sony Headphones app that confirms you have achieved the right fit and seal. The ear tip material reminds me of a memory foam, but it’s made of a material that holds the inside of the ear comfortably and securely. I wore them for a couple of hours during initial use, and they were quite comfortable. I have no concerns about them falling out while I’m active. Speaking of active, the WF-1000XM4 have an IPX4 water resistance rating and they should be unaffected by sweat or the occasional splash. Noise cancellation: The Sony WF-1000XM4 just blew me away. I regularly use other noise canceling headphones, both wired and wireless, and they each have their strengths and shortcomings. The WF-1000XM4 noise canceling performance is, hands down, the best I have experienced among my wireless options and darn near as good as the wired option I have available. Outside distractions are essentially nonexistent. The WF-1000XM4 have a very cool feature. It’s called Speak-to-Chat, and it does exactly what the name suggests. Want to have a conversation with someone while you’re listening to something? No problem. Simply talk. Your voice activates the Speak-to-Chat function which pauses what you’re listening to, and microphones bring in ambient sounds so that you can have a normal conversation. When you have stopped talking, playback resumes. It is such an effective commonsense solution. I can’t believe I haven’t experienced it before. And if you like to sing along while you listen, the Speak-to-Chat functionality can be disabled from within the Headphones app. Sound quality: This is where the WF-1000XM4 really shine. Sound this satisfying is unexpected from headphones this small, light and comfortable. The sound is somehow everything it needs to be, exactly when it needs to be. They can produce head rattling bass and reach lows that just shouldn’t come from a package this elegant. Even at full volume, the music sounds clear. Nothing is overdriven or muddied. At the same time, they are capable of subtlety that allows you to discern individual instruments in a symphony orchestra. My music tastes are varied, and my playlists include just about anything. ‘40s big bands, rap, country, heavy metal, soul, disco, R&B. No matter what I throw at the Sony WF-1000XM4, it sounds better than it ever has. I really can’t overstate how great these headphones sound. In many cases, it’s like I’m hearing recordings for the first time again. I love these headphones! If you’re familiar with the idea that a sufficiently advanced technology is indistinguishable from magic, you might get where I’m coming from. Magic? Probably not. But, just the same, I had to experience it to believe it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GamerDad, thank you for sharing your awesome review. We are glad that you like the sound quality, features, and noise canceling of your our newest Industry-leading noise cancellation headphones. These headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest evel of noise cancelling yet uses less power. Thank you for choosing Sony! Erin
Disappointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I paid, another brand was better regarding sound quality, call features etc. I expected much more for the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AndreR,
It is unfortunate to hear that our WF-1000XM4 didn't live up to your expectations. This is definitely not the experience we were hoping you would have. We truly appreciate your feedback with the performance of the headphones. For the sound quality, to ensure you are getting the most out our WF-1000XM4, if you haven't yet, we recommend downloading the Sony Headphones Connect app. There you can find an equalizer that you can adjust to suit your music.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241109.html?search=equalizer
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548870.html?search=equalizer
For the call quality, if you are having an issue when using the headphones on a phone call, please follow our suggested troubleshooting steps using this article to isolate the problem:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265206
And as a general recommendation, we recommend updating the firmware of your headphones to the latest version. The firmware update improves the functionality and features of the unit. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4
We want to make sure you are taken care of. May we contact you to help and get more information? If so, please send us an email at socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Issue:
Model Number:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Worse earbuds !!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worse earbuds ever. Do not buy!!!! For the price of these esrbuds, you can buy better buds out there. I wish i can give 0 stars.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EnZo, we regret to hear that the headphones did not meet your expectations. This is definitely not the experience we'd like you to have. We'd love to know more details from you and help you out.
Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Only last 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right earbud only last 30 min left about 2 hours. They went bad right after the warranty period. Would not recommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelA,
Thank you for your review, and we are really sorry for the inconvenience. It is unfortunate that you are having an issue with the battery life of your WF-1000XM4. This is definitely not experience we wanted you to have. If you haven't yet, let's try to isolate and fix the problem by following the troubleshooting steps on these articles:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00266785
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00271301
https://www.sony.com/electronics/support/articles/00284577
You may also try the steps on these links to refresh the content of the headphones:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
And lastly, as a general recommendation, if you haven't tried yet, we recommend updating its firmware to the latest version. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads
If the issue persists or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Do not Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working after 20 days, No warranty from the store. Had to send to Sony, waiting on results. not worth the $
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Maggie, We regret to hear about what happened with your Sony wireless in-ear headphones. This is definitely not the customer experience we want you to have. We highly recommend waiting for the update from our support team. Should you need further assistance, you can also email us at socialsupport@am.sony.com with the following details:
Case Number:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer and we are sorry for any inconvenience.
Thank you for letting us help assist you.
Sincerely,
Vincent
- Pros mentioned:Battery life, Sound quality
Sony Buds -- one of the best on the market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These wireless buds are one of the best on the market. I like them more than the Pixel Buds Pro. It's very easy to switch from noise cancelling to ambient sound. I use these every day for multiple hours a day. No issues with battery life. The audio quality for calls and music are also excellent. I would buy these again and recommend to a friend if they were in search for a pair of wireless ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user230268, we're glad you are enjoying our product! Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Fit
ADVICE FOR GETTING THE BEST FIT!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ADVICE: When I first used these earbuds, I didn’t like how they fit and I notice most negative reviews are because of the fit. Then, I read the instructions showing how to insert them into your ears. When you put them in, use a twisting motion (back and forth) about 3 or 4 times as you push them further in. Then, lightly hold them in place for a few seconds so the ear tip can expand in your ear canal. You may find they fit exceptionally well, won’t fall out even when out walking, and have a perfect seal to get the best sound. These are now my favorites.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Artanis,
Thank you for the positive feedback. We really appreciate the time you took to share so many details about your experience with the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power.
Thank you for choosing Sony!
Regards,
David
Good if they fit.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't fit my ear well enough to ensure air lock, hence no noise cancellation for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LgC1,
We are really sorry if they didn't fit you well. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
Note:
• If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset.
• Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
• The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancelation effect.
If there's anything we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
I’m not liking these
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t recommend, I returned them , definitely not into the noise canceling head phones , I’ll stick to my apple wireless EarPods
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dave, we regret to hear that the headphones don't suit to your liking. and have to be returned. This is definitely not the listening experience nor impression we'd like you to have with our premium headphones. Here at Sony, we always strive to deliver quality products that deliver an amazing customer experience.
You can make few adjustments to your headphones settings to suit your needs through the Sony Headphones Connect app. It has an Equalizer setting which can be customized to fine-tune your music. This will give you more control over your headphones and their performance.
We hope you'll consider Sony in your future purchases.
Sincerely,
Erin
- Pros mentioned:Sound qualityCons mentioned:Connection
Very good, not great. Battery life is misleading
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First, after a slight tweak in EQ settings, these simply sound great -- no question about that. But, they are not the ground-breaking magical sound machines that I expected based on many reviews. The biggest disappointment was misleading battery life... ANC: Really good. But again, some reviewers claim the world around them disappears and that's just not true for me. Most mid/upper-range sounds are still there, just much softer. I often walk along a 2-lane road and I'm never unaware of cars near me. I still hear birds. Connection: After initial pairing, connection to my Android phone using BT 5.2 is instantaneous. I've had only one flaky connection and a disconnect/reconnect solved it. Sound: I'm not an audiophile, but these sound wonderful. I did tweak the EQ by selecting the 'Bright' preset + 3 points of 'Clear Bass'. Perfect for me. Build Quality: Solid all around. Buds are lighter than I expected but flawless. The case lid seems to be balanced to fall closed and it does so between removing the first and second bud. Noticeable, but not a real issue. Wireless charging works fine. Features/Battery Life: I'm combining these two areas because they are so interconnected. There are many great features in the app: Adaptive sound, wind noise reduction, Speak-to-Chat, sound quality/connection priority, Google Asst integration, EQ, ambient sound level, and on and on... BUT! Each of these features require processing power that can/will GREATLY reduce battery life. With ANC, Speak-to-Chat, wind noise reduction, Google Asst, and adaptive sound enabled, I was getting about 3-4 hrs playing time from the RIGHT earbud (with about 30% still showing on L bud). I assume the R bud does the brain work for both sides. That's about half of what SONY claims. So, SONY gives us (charges for) many great features but then quotes battery life without any (except ANC) being enabled. That's a little disingenuous. You can have great battery life or lots of convenient features, but not at the same time. To be fair, I'm sure all brands use 'best case' and not 'real world' in playing time claims. Corporate marketing... a.k.a., gaslighting. Bottom Line: This is a tough call. I love the sound of these and I don't need the $250 for food or rent. So, I'm keeping them even with the janky battery life. Your choice depends on your priorities. If you just want great sound/ANC, I'm sure you would be happy with one of the other top options that cost much less. IMO, the ANC is just not the magical next level advance I've read about in many reviews. Because of the high cost to overall performance ratio here, I can't recommend these for MOST people. Buy them only if spending $250 for great sounding earbuds doesn't matter to you.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DJA123, thank you for reviewing our WF1000XM4. We're glad that you like the sound aquality and ANC function of your new headphones. Your detailed feedback is greatly appreciated. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Don’t buy these.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the worst earphones I’ve ever owned. Sony really dropped the ball on this. They are terrible.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LadyDiva215,
We regret to hear you are not having the best experience with your WF-1000XM4. We would like to know more about the situation that you faced with the earbud headphones. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.
You can use this link for troubleshooting steps to isolate and resolve any issues you are experiencing: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00204483
We want to make sure you’re taken care of. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess