Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Amazing noise cancelation and great quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and the noise cancelling cannot be beat by any wireless ear buds. Definitely worth every penny. Sony nailed it with these. The app is an added bonus by sony. Such a great product. Great sound quality, great battery life, easy connectivity. I would definitely recommend to friends and family. I have owned for about 3 months and still love putting these on and jamming out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardG, We're glad that you are enjoying the sound quality, noise canceling function, battery life, and ease of pairing. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Bass, Sound quality
Sound awesome! Memory buds little uncomfy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product has amazing bass ans sound! You get so many controls. Obviously best in the price range. Although the memory foam tips are little tight but i guess it makes it very stable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amarnath,
Thank you for your time writing this review! We're delighted to hear you are enjoying the amazing sound quality and controls of your new In-ear headphones. However, we are sorry if you are experiencing discomforts while wearing the unit. The WF1000XM4 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, to reduce discomfort while wearing the headphones, try to use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. For more details on how to properly wear the headset, please refer to this link:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
We designed the WF1000XM4 headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound qualityCons mentioned:Fit
Loved it but didnt fit my ear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, top of the line noise canceling, but felt a bit bulky, and i have small ear canals, so it didn't fit my ear without sliding out. So i unfortunately had to return it.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great if Airpods Wont Fit Your Ears & Great w/ PS5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No matter which set of silicone tips I tried or how I positioned them in my ears, I couldn’t get a good seal in my ear canal with Apple AirPods so I gave up on them. These Sony ear buds work great! Especially when on sale for $129.99. Perfect ear sealing, good noise cancellation, and very comfortable to wear for long periods of time. I have a Bluetooth adapter for my PlayStation PS 5, and they work awesome on my PS5 too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanC, You've made an excellent choice! We're glad you like the perfect fit, great noise cancellation, comfortable to wear, and it works great with your PS5. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound qualityCons mentioned:Fit
Wow, what a delight!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I waited a long time to make the jump to wireless ear buds, having been soooo spoiled with my Ultimate Ears Triple-Fi 10 wired ear buds, which are truly astounding, studio monitor quality. I picked these both for the sound quality and for the battery life, which is best in class. These are almost as good as the UEs, they don't quite get there because on on a few tracks certain high-pitched instruments with faint volume are not smooth as they should be and instead have an ever so faint staccato effect. Unless you know the music (which I do since I wrote it) you probably wouldn't notice. The other thing is I have large ear canals and I didn't feel even the largest tips fully fit. Third party Comply foam tips fixed that and improved the fullness of the sound still further. I do have a ridge of cartilage in my outer ear which is closer to my ear canal than for most people, which prevents the large body of the earbud from fitting as snugly as it otherwise might. Someone else had pointed out that they had the same problem. If you do have the right size tips, though, the buds will be secure in your ear and provide the sound you are looking for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wintermute, Awesome! Thank you for taking the time to write such a wonderful review of your experience with your new WF-1000XM4 headphones! We are extremely pleased to hear you are very impressed with the exceptional audio quality these earbud headphones delivers. We appreciate your effort trying the various earbud tips sizes that came with the unit. Good to know you're now able to obtain proper sound qualities after trying a different earbud tips. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for sharing this awesome feedback and for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfort - 2 Sound - 4.5 Battery life - 5/5 Touch control: 5/5 Not recommended to be used with windows PC ,makes crankling sound. :) recommend: if comfort is not the issue
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Trust the reviews
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for replacement wireless noise cancelling headphones and was impressed by the reviews on these. I love the fit of these - not too heavy and I can wear them for long periods of time without my ears hurting. My favorite feature is that when you speak to someone they automatically pause so you can have a conversation without fumbling with them or your phone. Both the sound quality and battery life is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Covefespiller, we're glad you like the our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for your recommendations and for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality
Really good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, and really good noise canceling, not the best I have used on earbuds but pretty good nonetheless! I think they are pretty comfortable, although it did take a bit using to when I first got them, the shape is kinda weird and bulky but I did get used to it. Intuitive and customizable touch control, and overall very good build. I am happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evan, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Best headphones i have used
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are comfortable, sound great, and the case battery last what feels like forever. Ive purchased 3 pairs one for me that had to be replaced to due to user mishandling and then me and my significant other couldnt share any more so we purchased pairs for each of us. 9/10 not a full 10 because i dont find the stock ear buds as comfortable as some others
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiuller, we're glad you like the comfort, sound quality and battery of our product. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for choosing SONY! ~Earl
- Pros mentioned:Battery life, Sound quality
LDAC Quality is second to none.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds offer the best Bluetooth codec, anc noise cancelling, support app to tweak your sound, and battery life with anc on. The LDAC codec for android users is bliss. However even on SBC and AAC codecs these buds get busy. I highly recommend these for those who like the ability to drown out unwanted sound while enjoying music, a podcast, etc. I have reviewed the black ones as well..... Yes i got 2. These are the best in the market according to my tastes. Do strongly consider these buds as there are none on the market with the LDAC codec.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sj007, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:AncCons mentioned:Fit, Volume
ANC is next level!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have the best ANC of any earbuds out hands down! A little big for most peoples ears, but fit my big ears just fine. The one complaint i have is that they are way too quiet for my liking, especially for workout. I've messed around the the EQ on my phone, the Sony app, and my music player app. Nothing gets them to the volume im looking for. If you're looking for something to block out noise you wont go wrong with these. Probably wouldn't recommend for working out, because they aren't very loud.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leon, Great! We're glad that you like the noise canceling feature of your headphones. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality
Awesome quality ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for all different uses , I purchased these to use for music but like them so much I actually retired my gaming headset on my PC and just use these for gaming and when I'm out and about ... The noise canceling is top notch and when paired with my Sony Xperia pro i phone in Ldac mode the audio quality is amazing especially for a Bluetooth earbud .. also note that now you can pair 2 devices at once which I love for gaming on my PC ... If a call comes in it automatically switches over to my phone for the call and after the call it switches back to PC audio.. very handy when you get a call just at that moment when the action gets going. Highly recommend these ear buds for music , calls , gaming ... Basically anything you can think of.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thatradarguy, Thank you so much for sharing your awesome experience with your Sony wireless noise canceling in-ear headphones. We are glad that you are having a great time with them. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
I really want to like these
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound for music. The foam ear piece is annoying and the earbud itself is large so it’s constantly working its way out of my ears, regardless of which size foam pads I use. My favorite feature is when I start talking it pauses the playback and amplifies external sounds automatically then returns to playing when I stop talking. Unfortunately the issue with size and them not staying place are forcing me to buy other earbuds.
No, I would not recommend this to a friend - Pros mentioned:Battery life, Sound quality
Truck driver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great and battery last all day long, with case charger! Few of the cons noise cancelation is not to good. And the phone answering button is not that great
I would recommend this to a friend - Pros mentioned:Bass, Sound qualityCons mentioned:Fit
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds are great. Amazing clear sound. Noise cancellation top notch. Excellent music experience. With some very good bass. More than any other earbuds yet. Design is cool.. only issue i had was after an hr my ear feels warm nd it starts hurting. Not good for ears.. i would recommend it.. just be careful about ear stuff
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mitulpatel, Thanks for sharing your wonderful experience with your Sony wireless in-ear headphones. We are glad that you like the quality and features of your new WF1000XM4 headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life, Sound quality
Amazed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. The sound quality is awesome and I feel like I can hear better with the ambient sound on. The battery on these last forever, I can go weeks without charging them and they’ll still be fully charged.
I would recommend this to a friend - Pros mentioned:Bass, Battery life, Sound quality
Greatness
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product. A bit of a learning curve, but the bass for the compact size, is greatness. Extra long battery life, with super fast charging. Top of the line sound quality. Great materials, love the design, great in ear fit options provided, Sleek, even down to the charging case. Well done Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Starkz, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
A Technological Titan
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite their slightly bulky appearance, these earbuds are quite light and fit the ear well (several size buds included). An astonishing soundstage and noise canceling combine for an immersive experience regardless the media you choose to consume. Movies have encompassing surround sound, Music incites so much emotion it's like you're live, and even the phone calls do not cut out or have robotic or tinny noise to them. Last, but certainly not least, is my favorite feature: Ambient Sound. To be able to keep my earbuds in while doing my work without worrying if someone is trying to engage me, or to walk my dog without fear of hearing traffic or passersby coming brings an otherwise anxious millennial peace of mind day after day. Truly a work of art.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great headphones, not so impressive battery life
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are comfortable and the sound quality is terrific. No issues or complaints about that. I picked these up in November '21 and after 1,200 hours, the battery life started to dip significantly, requiring a charge after an hour of use. At 1,500 hours, I am calling it on these after getting only 15 min on a full charge. If you can live with this limitation, pick these up immediately as you will not be disappointed. However, I can't help but feel burned by the battery life for what I paid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AZAdam,
Thank you for the review and we're glad to hear that you like the sound quality and comfortable design of the headphones. We're sorry to hear the battery issue with your headphones. Please check this article on how to resolve your issue. Kindly select battery issues.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00204483
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Sound qualityCons mentioned:Fit
Excellent, but not perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in Class Wireless In-Ear Bud ANC and music playback. Touch Controls, time out, and talk through features can still be improved. YMMV with comfort, I can wear for about 3-4 hours before painful. ANd would never run in them, though they feel secure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WanderingRph, Awesome! We are glad that you like the noise canceling function of your headphones. We'll take note of your feedback as it help us improves our product. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin