Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
Nothing Special, Poor Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The app, headphone design are both pretty terrible and the customer service is completely unwilling to help. The issues: - Audio cutting in and out when connected to mac - Audio drops beyond 15 feet from device. - Poor mic quality - much worse than airpods - Touch sensors finicky and don't respond to inputs - Pairing more than 1 device gets finicky - Issues resting / initializing headphones. The audio quality isn't great, not expecting audiophile quality for sub 500, but these are worse than the Airpods Pro's. I buy most audio gear from Magnolia, I bought this one from our employee forma store b/c I had a 250 credit. Sony was unwilling to help with warranty at all, and I'll be returning them. I had issues with another Sony (TV) product purchased from magnolia and the customer service from Sony was equally bad. Thank fully best buy/magnolia made it right. Don't buy sony products.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi IlyaD, we regret to hear about what happened. This is definitely not the experience we'd like you to have. We'd love to know more details from you and help you out. May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Case/Reference Number:
Issue:
Telephone Number:
Sincerely,
Erin
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is not much. Should have picked something else.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user555761,
We regret to hear that you are having an issue with your Sony wireless noise canceling in-ear headphones. If the effect of noise canceling of your headphones is not sufficient, we can isolate this issue by following the guide here: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html. Make sure to update the firmware of your headphones to improve their performance: https://www.sony.com/electronics/support/wf-1000xm4/software/00289102.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Amazing but terrible.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had an awesome time with them while they lasted. Sadly after about a year or so it stopped working properly. Both earbuds die within minutes. The case is also malfunctioning. It will blink red constantly when i try to charge it. After a while itll stop but overall. The earbuds won’t work as good as they used too.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Frijol,
Thanks for bringing this to our attention. We're sorry to know if the available operating time of your WF-1000XM4 is short or the battery power does not last long. This is not the experience we want you to have. While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur.
As a first step, we recommend to check the articles from this link to make sure you are charging the earbuds properly:
https://www.sony.com/electronics/support/articles/00284577
If the steps in these articles do not remedy the issue, please contact our Product Support team for further assistance or email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Pros mentioned:Sound quality
Blah - Dissapointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like these, sound was great. But the great sound is hampered by the fact that these are huge and very uncomfortable. When i wear them i look like an alien creature and im already ugly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Storm,
Thank your sharing your experience with us. While we are glad you like the sound of the WF1000XM4 headphones, we're sorry to hear that we were not able to meet your full expectation regarding to unit's design. Your feedback is greatly appreciated. Thank your choosing Sony. - Kris
After a 1 year usage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Earbuds have lost thier Charge & die within minutes after a supposed 100% charge & this is from normal usage. I am not the only one with this issue, ive seen reports on reddit & youtube after a year use case of this occuring
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Agitokazu, we regret to hear that you're having an issue with your headphones. This is definitely not the experience we'd like you to have. Allow us to help and turn your experience around.
To troubleshoot the problem, please follow the steps here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265210
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
no sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not give a 1 star had there been an option for "0 stars". Not a reliable brand at all. I had a different model of Sony headphones , and it broke by the hinge. Reached out to both US and Japan headquarters about the issue. Received a reply email stating that the Sony engineers agree that there is a defect with the product, but they cannot exchange it because it was out of warranty. If a product has a defect, and company admits it, then why does not matter what the purchase date it. Anyway I highly recommend to stay away from sony headphones in general.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nomoresony,
Thanks for reaching out to us. We are sorry to hear about your experience with our Sony product. Sony commitment to customer satisfaction is our top priority. We would like to make sure that this has been taken care of.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Sincerely,
Jess
STAY AWAY IF YOU WANT HEADPHONES THAT LAST!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used sony for years now. These ones stopped working within 8 months of their purchase for no good reason. Bluetooth would either only connect on one side, or they would not connect at all. Another issue was them cutting in and out frequently until the point of being unusable. I did not get the insurance because these "buds" are ridiculously expensive as it is, and for the money, they should last. Sony has therefore become a company that has lost my business at any point in the future.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Fdbev, We regret to hear you are having issues with your Sony wireless in-ear headphones. This is definitely not the customer experience we want you to have. Please reset your headphones to isolate the issue: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html. Make sure they have the latest firmware by performing a software update: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads. If still unresolved, we can initialize the headset to restore factory settings to further isolate the issue: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html.
Hopefully, these issues will be fixed by performing these steps. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Can't use Noise Canceling or Ambient Sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a month, then the left earbud started making a loud constant "whoosh" anytime the noise canceling or ambient modes are on. Told customer spport and they essentially said "Too bad, it works fine in our eyes". Won't replace, complete waste of money to buy noise canceling ear buds when I can't use the noise canceling.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, we are sorry to hear that the headphones work great for a month and now constantly having a loud whoosh sound. This is definitely not the experience we wanted you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.
In the meantime, to eliminate the loud whoosh sound please try the following:
1. Turn off Adaptive Sound Control, or
2. Turn off “Notification Tone When Switching”
Please also ensure that the software installed is updated. You may check the version using the Headphones Connect App. Reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240507.html
Resetting and initializing the headphones is also a recommendation. Please refer to this link on how to reset or initialize the WF-1000XM4 earbud headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029
I hope this helps. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Case ID/Number:
Issue:
Telephone Number:
Sincerely,
Erin
Worse earbuds ever!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Aside from the poor sound quality they are beyond uncomfortable. I can't recommend this product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JulioT, We regret to hear about your experience with your Sony wireless headphones. This is definitely not the customer experience we want you to have.
If the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, you may not obtain proper sound qualities, noise canceling effects, or call performances and other features may not work properly. We highly recommend using the right size of earbud tips according to the size of your ears and wear them correctly. Please refer to the links below for more details:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Make sure to update the firmware of the headphones, too: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240507.html. The software updates improve the general performance of the unit and resolve any possible software-related issues.
We value you being a Sony customer and we are sorry for the inconvenience. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent