Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Fit
Sony earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are nice ear buds they sound good and have great features. The reason a 4 and not 5 is the small covers dont fit my ears very well. Wish they had an extra small.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Veater, We're glad that you like the audio quality and features. We're sorry if these don't fit well in your ears. Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
I hope this helps.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, a bit too big, wish they were smaller. I like the feature of wireless charging and distance. Had to return them because of size too big.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Electrico007, Thank you for the feedback on your experience with your WF1000XM4. While we're glad you like the great sound quality, wireless charging and excellent Bluetooth range of this earbuds, we regret to hear that the unit had to be returned due to its size. We understand that finding the perfect size and fit is essential for a comfortable listening experience. If you're looking to replace this earbuds, we would like to suggest exploring our other Sony wireless in-ear earbuds that may better suit your preferences. Please refer to this link for more information: https://electronics.sony.com/audio/headphones/c/truly-wireless-earbuds
If you have any further questions or need assistance, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. I hope you consider our Sony products in the future. Thank you for sharing your feedback.
-Sam
- Pros mentioned:Battery life, Sound quality
Amazed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. The sound quality is awesome and I feel like I can hear better with the ambient sound on. The battery on these last forever, I can go weeks without charging them and they’ll still be fully charged.
I would recommend this to a friend - Pros mentioned:Anc, Sound qualityCons mentioned:Fit
Massive step in the right direction.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Near perfect! Incredible sound, quality and look. Noise cancelling is good, but not great (maybe I need to play with it more). The fit in the ear can sometimes feel like it is slipping out, even though it is not. Wish these had in-ear stay tips, and ability to connect to multiple (two?) devices via Bluetooth. If they had that, then they would be perfect. The tap feature for controlling gestures works perfectly. I had a loss of signal, disconnecting and distortion issues, but a reset fixe it and it is now working perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jcor14,
We appreciate your feedback and will surely take note of it as we always strive to make this a better experience We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
A Technological Titan
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite their slightly bulky appearance, these earbuds are quite light and fit the ear well (several size buds included). An astonishing soundstage and noise canceling combine for an immersive experience regardless the media you choose to consume. Movies have encompassing surround sound, Music incites so much emotion it's like you're live, and even the phone calls do not cut out or have robotic or tinny noise to them. Last, but certainly not least, is my favorite feature: Ambient Sound. To be able to keep my earbuds in while doing my work without worrying if someone is trying to engage me, or to walk my dog without fear of hearing traffic or passersby coming brings an otherwise anxious millennial peace of mind day after day. Truly a work of art.
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Beast mode!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are beast! They sound amazing. Bass is good but not overpowering. Sound clear and crispy. They fit perfectly if you use the right size as that's what makes the difference in getting the best sound. Calls are pretty good but not the best. After messing with the settings, using them for calls improved.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi brahmabull5, Thanks for sharing your feedback. We are glad that you like the sound quality of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Great headsets but takes time for ears to adjust
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds were a bit painful at first but after awhile my ears adjusted to the weight, the noise cancelling is great as well as the ambient sound, I can actually have a conversation with them on when its in that setting but it does enhance a lot of the noise around you, but overall I really like these buds highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JinP. We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Better than AirPod Pros
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took me a while to purchase these because I currently already have so many options for wireless ear buds. Currently own several around the neck head sets from LG and Samsung, and also have AirPod Pros and several Samsung Galaxy Buds. But after watching so many positive reviews on YouTube I had to try them. Overall, these are my go to wireless buds to use when at the gym or just wanting to listen to music or stream content. The sound quality is amazing, its a level above what I used to believe the best ear buds (AirPod Pro) for me was. The fit is much better, they don't fall out of my ears even after an hour half working out at the gym. The seal from the foam tips is comfortable and the nose cancellation is close too or if not better than my AirPods. - I use my AirPod pros as a baseline for reviewing these because they were my go to for years. But just after a few days the Sony WF-1000XM4 has better fit, audio, nose cancellation and the app has great customization for the type of music I'm listening too. Only con is using it for phone calls, the AirPod pros are still one of the best ear buds to use for clear calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GianUy, we're glad you are enjoying the sound quality. comfort and noise canceling feature of our product! We understand your feedback regarding the call quality of your SONY unit. If you have issues with call quality, you can find this link helpful:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239090.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Sony wh1000mx4 review.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great comfort, noise reduction and sound. With long life battery. Much better than the previous model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pointman, we're glad you like the comfort, noise canceling feature, sound quality, and battery life of our newest product. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Nice color. They are not totally white
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is really good. I like the look overall of these. I do have a pixel so I had to download an app. It does pause music whenever I remove them from my ears, that is a neat feature. I have only handled phone calls a handful of times and so far it seems to work pretty well. I am overal happy with the sound quality of these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelanieG, we're glad you are happy with the sound quality of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY! ~Earl
- Pros mentioned:Bass, Sound quality
Christmas Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing! The sound and clarity are above what was expected and the bass is without noticeable. So many sound functions to use thru the app and much more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Charlelos,
Fabulous! We are so happy to hear your satisfaction with the amazing sound quality and fantastic features like the customizable sound settings through the Sony Headphones Connect app of our WF-1000XM4.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thanks again for sharing your superb experience with our WF-1000XM4! Enjoy!
- Romeo
- Pros mentioned:Battery life, Sound quality
Good but could be better
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good I like the foam tips, the earbuds falls easily if sweating and the microphone needs work. The button system is great and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TrevonC, We're glad that you like the sound quality and battery life. Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal. We also take note of your feedback about the microphone.We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Volume
Great product, bit pricey
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great and the noise canceling is awesome but i wish they were a bit louder for the cost. That being said the anc does a great job.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RyanB, We are glad that you like the sound quality and noise canceling feature of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. To improve the sound quality, you can follow the suggestions from this link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239120.html. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
WF-1000XM4 Inconsistent Performance
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In general, my WF-1000XM4's noise cancelling, connectivity and overall sound performance is good. But after 1.5 year of light use, the Left earbud suffers abnormal battery drain, shutting down after about 20 mins of play time. I always recharge to make sure the L, R batteries indicated at least 90% on the App but the Left shuts down after about 20 mins while the Right still showing more than 80%. Looks like this is a common discussions for the type in the Sony Support Community.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great all round pair of earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, and definitely the most comfortable earbuds I've ever worn (previously a Samsung Buds user). Also, lasts significantly longer than the previous Samsung buds I purchased (purchased one pair, returned because they lasted only 3 hours, got a different pair, also only lasted about 3 hours). Love these and highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Paul, We are thrilled to know that you love your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Battery life, Comfort, Sound quality
R
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, batería durability, nice case, comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raay, We are glad that you like the sound quality and battery of your Sony wireless noise canceling headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Great value on sale.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are a bit large, but fit nicely and stay put. The noise reduction is a 6 out of 10. The sound is great!
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Great sound quality, but not worth other issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m honestly really disappointed with these. The sound quality and noise cancellation are great, but I ordered these to work from home and they’re unusable for that purpose. When I listen to music on my work MacBook, the sound skips constantly and music is unlistenable. It’s a little better if I disconnect all other Bluetooth devices, but I need to use my keyboard and mouse so they win. I’ve never had this issue with my 8 year old Beats, Jabra headset, or AirPods. The microphone quality is also abysmal, to the point where my coworkers told me it was “the worst I’ve ever sounded.” They also fall out of my ears pretty often, but I can’t blame the product for my ear shape. I do wonder though if it’s because they’re so top-heavy. One earbud fell out while I was on an airplane and I was able to find it later after we landed, but it made me realize there’s no feature to locate a lost earbud or ability to replace one earbud individually. I’m outside the return window now so unfortunately I’ll be keeping them, but after three weeks of use I don’t love much about these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Erica, we're glad you like the sound quality and noise canceling feature of our product. We're sorry to hear that you have an issue with the connectivity, the fit and the microphone of your SONY unit. Please set the headset to “Priority on stable connection” mode. You can check this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239086.html?search=skips
For issues during call, please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239090.html
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. Please check this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=wearing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Bass, Sound quality
Threw Away the Eartips. Great Otherwise.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the title says, the eartips were literal trash, and I threw them away a couple of months into ownership and replaced them with 3rd party alternatives which were all around better. The included eartips are foam, but they are shaped differently from all other foam eartips I've used. This caused them to get damaged easily and fall apart quicker. Out of the box, these earphones come tuned with enough bass to suffocate any audiophile, but with EQ adjustment that saves to the earphones, you'll be able to get your favorite sound out of them (especially if you love bass). But let's cut to why you would buy these rather than some airpods: the noise cancelling. I have owned my fair share of naturally isolating earphones and have tried my fair few noise cancelling earphones. These were on a completely different level. When I first tried the noise cancelling in a loud break room, I laughed out loud at how quiet it was. If it is noise you'd like to avoid, these will not disappoint. So that's it. Great sounding earphones that can make any noisy disaster of a room sound like my favorite room to listen to some open backs. Great product, so long as you go in expecting to get rid of the eartips that fall apart as soon as you use them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ADiscountAudiophile, We're glad that you like the noise canceling function and sound quality of your WF1000XM4. We are also sorry to hear that the original earbud tips needed to be replace. Your feedback matters to us as it helps us improves our products.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Best earbuds ever
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my go to anywhere, best noise canceling, best sound, can use on 2 devices, light weight and so comfortable. I use them for exercise, lectures, meetings easy to use software. Overall amazing!
I would recommend this to a friend