Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and perfect noise canceling but after a few months of using the battery would not last as long and now the battery dies only after 45 minutes of use on both.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Unavailable, We're glad that you like the sound and noise canceling function. We're also sorry to hear that the battery doesn't last long. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Battery life, Sound quality
Excellent All Around - Beat my Airpod Pro's
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic NC, sound, and battery life. These are excellent. Battery life is double that of Airpod pro model. NC is excellent. A bit pricy but worth every penny, especially on long flights. The only minor con is the app to control the sound. It's a bit cumbersome but not a deal killer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BradH, We are glad that you like the sound quality, noise canceling feature and battery life of your Sony wireless noise canceling headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Please make sure the firmware of the unit and the app are up-to-date to improve their performance. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Best earbuds I have ever used. Very comfortable.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lossless Bluetooth codec is amazing. Well worth it. Had issues with the firmware update. But that was easily fixed. They fit my ears like they were crafted my dwarves and finished with gnome techniques. As in. They do not cause pain. They stay in my ear. Others may disagree. Keep that in mind. It was the one thing that had me question if I bought these or not. They are for my online schooling, the microphone works well. Even with a hat on there are no issues with people hearing me on a zoom meeting. Battery could be better. That is not uncommon. Make sure your phone supports the Bluetooth codec LDAC to get the most out of them. You must also use a hifi streaming service, such as tidal. Spotify doesn't have hifi streaming. Keep that in mind. I have never had complaints with Sony headphones. They are the only brand that I am aware of that supports true lossless LDAC Bluetooth. The noise cancelling is superb. The Sony app allows you to customize th noise cancelling. So if you talk it will amplify your voice and others. Allowing you to have them in both ears and still be able to hear people talk. Good for being in public or work. If you aren't willing to learn about how to use them you will be disappointed. I love that about you them, some may find it annoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FriendlyGhost, we're glad you like the comfort, fit, and noise canceling feature of our industry-leading noise canceling earbuds. verything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Great sound quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sounds great! They almost sound like bigger headphones and not earbuds, way better sound quality than any other ones I've tried. I did have to get these called in for repair, which was free from Sony, to replace the batteries in the earbuds after two years.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Bulky but good!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, and noise cancellation. The body of the pieces is larger than expected, but fits snugly. Coming from AirPods to this takes a little getting used to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Youbetchamister, we are glad that you like the ound quality, noise cancellation, and most importantly fits snugly. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Ear tips
It’s good..
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the best sounding Bluetooth earbuds I have to date. There are a few flaws that really annoying. First, in cold temperatures the earbuds randomly skip, pause, and anc turning on and off. The provided ear tips are trash. They randomly connect to the earbuds when they are in the case, super annoying when you’re trying to listen to music in the car. It’s takes some time to get used to the touch controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edgold, we're glad you like our industry-leading noise canceling earbuds. We're sorry to hear that you have earbuds issues. The operating temperature of this unit is 0 °C to 40 °C (32 °F to 104 °F). If the sound skips, please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239086.html?search=skips
Since you enjoy the unit, everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Anc, Sound qualityCons mentioned:Fit
Amazing except for fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and ANC are incredible. The fit is uncomfortable, I must have large ear canals as I have to use the largest tips to get a seal. I don't have pain like some others have expressed and have worn these for well over an hour and they stay in fine, but you know they are always there and your ears are happier when you take them out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan, Thank you for the awesome review! We're glad you like the incredible sound quality and exceptional noise cancelation of your new headphones.
We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes. we recommend following the steps and guidelines below:
-Change the earbud tips to ones that fit more snugly in your ears.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
-Check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
Hope this helps!
Regards,
Sam
- Pros mentioned:Battery life, Sound quality
Beats Samsung buds easily
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first two Wireless Earbuds were the galaxy buds and galaxy buds plus despite being pretty great earbuds they had many frustrating software issues and with enough use would stop playing sound out of either earbud even with a good cleaning. So I got these earbuds that smack the samsung buds in everyway longer battery, anc, ambient sound, sound, equilizer and more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HaloThere,
That's good to hear and we are glad you like our headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound qualityCons mentioned:Fit, Price
Very Impressive Earbud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressive sound and well designed app to control all of features available especially with the LDAC codec enabled . Equalizer offers extensive control to dial in sound to your liking. A little tricky getting a good seal of the ear tip on one of my ears but the app gives you a test to determine the correct fit. Little on the expensive side but they offer up a truly high end experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soundguy1, Wow! We're very pleased to hear you like the exceptional sound quality, intuitive app, built-in equalizer, and overall features of your new Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Better then AirPod pros
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded to these from AirPod pros. The sound quality and build are both excellent, overall comfortable to wear for extended periods of time as well! Noise cancelling is much better than the pros as well.
I would recommend this to a friend - Pros mentioned:Anc, Sound quality
not worth the money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, talk about an expense pair of disposable ear buds. To be clear, when they worked they are the best. the sound quality is fantastic and the ANC can't really be beat. the big problem is quality. I babied these era buds, charged the case when drained, never dropped the case or buds never got them wet and paired them with a few different devices regularly . one day i noticed they did seems very loud anymore so started trouble shooting by unpairing then restarting the earbuds which is basically impossible without physically having the case with you. once i finally repaired them with my phone, one bud was quieter than the other, by a lot. then i was getting a metallic sort of distortion. after a go around with support, i sent them in and got a warranty replacement as they were less than a year old. Long story short, the replacement pair lasted less than 3 months and at that point Sony said they would do nothing. spoiler alert, i ended up the LinkBuds S... total garbage too.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GeoffreyV, while we're glad that you are enjoying these buds when they work, we regret to hear the replacement only lasted less than 3 months. This is definitely not the experience we'd like you to have. We would like to help you and turn this into a better experience.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number:
Additional Information regarding your experience with your headphones
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
- Pros mentioned:Bass, Battery life, Sound quality
Superior sound quality with a few minor quirks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the finest quality earbuds I've ever owned, yet they do have some annoying quirks. Like Samsung's Galaxy Buds, whenever I attempt to adjust them for a better fit I frequently turn something on or off, yet they're not NEARLY as touch-sensitive as Samsung's buds. Although it has the finest quality noise canceling I've ever owned, they work better while driving because when I'm walking around outside, the ANC spontaneously turns on and off without warning, but you can restore your previous setting with a single tap of your left bud. The battery life is outstanding and the bass with surround-sound feature is unbelievable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deinonychus, we're glad you are enjoying our industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with the touch control sensor of your SONY unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240498.html
We also understand your feedback regarding the Quick Attention Mode of your SONY unit. You can find this link helpful in using the said feature so please make sure to check it:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240551.html?search=ambient
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Fantastic sound, not fantastic price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For premium earbuds there's definitely some shortcuts taken. The case feels a little on rhe cheap side, the foam tips break down fast, and the Sony Headphone Connect app has some... Quirks. Sometimes buds will think you took them out and disconnect until you readjust them. All that said, these are the best sounding earbuds I have ever owned. Absolutely unreal how good they sound. Songs I've been listening to for 20 years sound better than ever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cory, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Well worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've always had a hard time finding comfortable ear buds, but the foam ear buds with standard small/medium/large sizes are great. The small size are perfect. Sound quality is up to the standard of what I've come too expect from Sony. Great purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanH, We are thrilled to know that you like the quality of your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
They sound amazing and the ANC is superb!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound amazing and the active noise canceling is superb! PROS: Honestly they sound absolutely amazing. It took some tweeking to get the equalizer right, but then it was good. I mostly listen to classical music and metal, but it did good for both. They fit my ears really well and didn't fall out easily. They were also really comfortable once you got used to it. I would recomend doing the air tight test in the app to find what works for you. The ANC is AMAZING! I work in a loud environment, but once the ANC kicks in it is barely a hum in the background. There was some uncomfortable pressure at the beginning as I got used to it, but now it doesn't exist. CONS: The downsides that I have found is that you HAVE to use the right earbud to connect (so no left ear only use). Then if you don't have anything playing, it has a habit of unsyncing between the buds. So when you start up audio again, you only get it out of the right bud untill you stop/restart a few times. Finally it gets weird pulses of ANC/wind noise/ANC when you have no audio playing. I have seen that this might be caused by the LDAC codec and it further agrivated by using the upscaling tech, but it is only a bit annoying. CONCLUSION: I find them to be a very good pair of headphones, but with a few flaws. Aside from having to use the right bud, the other things can probably be fixed in later firmware. If you dont mind these things, these are a VERY good pair of headphones and a must have for noisy environments.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kevin, we appreciate your detailed review. We're glad that you love the sound quality and noise canceling feature. The left headset can truly be used by itself. If you are using the WF-1000XM4 without downloading & installing the Headphones Connect App, yet they DO set up/activate Google Assistant: by default the RIGHT headset is assigned Google Assistant hence by design the LEFT side then cannot be used by itself.
Here are additional troubleshooting steps/issues to consider:
1. Both sides must initially be paired/registered via Bluetooth
2. If Google Assistant or Amazon Alexa will be used => ensure it is assigned (using HPC) to the side being used
3. Ensure the customer is aware of the default HPC App settings è ‘Automatic Power Off’ and ‘Pauses when headphones are taken off’ are turned ON.
4. If removing the Right headset to use the Left headset by itself: if the Right headset touch sensor is inadvertently touched, you’ll need to restart playback on your smartphone.
Reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241111.html?search=left
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Anc, Sound qualityCons mentioned:Price
Sony Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Purchased these today after watching reviews on YouTube and I must say I am impressed. Only 4 stars bc I haven't used them more than a day. People have told me that it sounded like I was talking on the phone when talking with them. The ANC is incredible. It makes everything silent around you and I mean it gets silent. Price maybe a little high but the quality is exceptional.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Seven, we're glad you are enjoying our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Battery life, Sound quality
Worth the investment
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down my favorite pair of in ears. I had issues getting a good seal at first, but once i found the right fit i was sold. Excellent sound, just as good as my over ears. Battery last long enough for me, and the price I paid less than 200 made it a great buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WalterL, Thanks for sharing your experience. We are glad that you like your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life, Sound qualityCons mentioned:Ear tips
BEST
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WF-1000XM4, Sony did an excellent job but not very comfortable with iPhone especially if using apple watch. Best noise cancellation in the market, decent battery life. a bit bulky in-ears but great sound. Ear tips get oily and slipped out of ears, no extra tips are provided. in this high price should be with different tips like the previous WF-1000XM3, overall satisfactory but needs improvement
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Excellent, we're glad you like the noise canceling and battery life of our newest industry-leadling noise canceling earbuds. This unit comes in different sizes of ear tips. Please check the link below for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241092.html
If any items are missing, contact your dealer.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Ear tips
Great sound. Awful fit.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Ear tips suck. Had to place ear tips from some previous beats by dre that I had on them. They slip out a lot. Not the most comfortable but the sound? second to none. I just don’t know why they went with memory foam. They rip so easily and slip out easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rich, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Anc, Sound quality
Great ANC ear buds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes some time to get used to wearing them as they feel slightly different from other ear buds. Once you get used to them quality, sound and features are great. The ANC works great and using the app allows you to control the ANC distance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshC,
Thank you so much for taking the time to leave us a 5-star rating! We're really glad you are enjoying the amazing sound quality, noise canceling function and features of your new WF1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for choosing Sony! - Kris