Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Good value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery lasts a long time and the sound is pretty good. Good headphones for this price range.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarynneA, we're glad you like the battery and sound quality of our product! Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY! ~Earl
- Pros mentioned:Anc, Sound qualityCons mentioned:Price
Sony Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Purchased these today after watching reviews on YouTube and I must say I am impressed. Only 4 stars bc I haven't used them more than a day. People have told me that it sounded like I was talking on the phone when talking with them. The ANC is incredible. It makes everything silent around you and I mean it gets silent. Price maybe a little high but the quality is exceptional.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Seven, we're glad you are enjoying our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality
They sound amazing and the ANC is superb!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound amazing and the active noise canceling is superb! PROS: Honestly they sound absolutely amazing. It took some tweeking to get the equalizer right, but then it was good. I mostly listen to classical music and metal, but it did good for both. They fit my ears really well and didn't fall out easily. They were also really comfortable once you got used to it. I would recomend doing the air tight test in the app to find what works for you. The ANC is AMAZING! I work in a loud environment, but once the ANC kicks in it is barely a hum in the background. There was some uncomfortable pressure at the beginning as I got used to it, but now it doesn't exist. CONS: The downsides that I have found is that you HAVE to use the right earbud to connect (so no left ear only use). Then if you don't have anything playing, it has a habit of unsyncing between the buds. So when you start up audio again, you only get it out of the right bud untill you stop/restart a few times. Finally it gets weird pulses of ANC/wind noise/ANC when you have no audio playing. I have seen that this might be caused by the LDAC codec and it further agrivated by using the upscaling tech, but it is only a bit annoying. CONCLUSION: I find them to be a very good pair of headphones, but with a few flaws. Aside from having to use the right bud, the other things can probably be fixed in later firmware. If you dont mind these things, these are a VERY good pair of headphones and a must have for noisy environments.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kevin, we appreciate your detailed review. We're glad that you love the sound quality and noise canceling feature. The left headset can truly be used by itself. If you are using the WF-1000XM4 without downloading & installing the Headphones Connect App, yet they DO set up/activate Google Assistant: by default the RIGHT headset is assigned Google Assistant hence by design the LEFT side then cannot be used by itself.
Here are additional troubleshooting steps/issues to consider:
1. Both sides must initially be paired/registered via Bluetooth
2. If Google Assistant or Amazon Alexa will be used => ensure it is assigned (using HPC) to the side being used
3. Ensure the customer is aware of the default HPC App settings è ‘Automatic Power Off’ and ‘Pauses when headphones are taken off’ are turned ON.
4. If removing the Right headset to use the Left headset by itself: if the Right headset touch sensor is inadvertently touched, you’ll need to restart playback on your smartphone.
Reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241111.html?search=left
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Good value, top ear buds
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good noise cancelling mics, stay in my ear well, but they are a little bulky
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
My daily gym headphones, love them
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a huge fan of Sony’s noise canceling and this is the second generation that I’ve owned. Battery life on the buds and case are great, and sound quality is excellent
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing,the sound quality is impeccable and can definitely recommend these for casual at home or leisure listeners Note: will fall out of ear easily because no support like beats hooks but cannot beat the sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EddieS, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
If earbuds are uncomfortable, consider aftermarket
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is very good, for earbuds that don't wrap around your ear they sit fine for the most part. The foam ear inserts are why I have rated this 4/5. They are extremely uncomfortable to wear over time (even just 30 minutes). I was considering returning the earbuds due to this. Before doing so I decided to purchase a set of replacement rubber ear inserts on amazon and it improved the experience 1000%.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony, We are sorry to hear about your experience with the earbud tips. Please make sure you are wearing them correctly for a more comfortable listening experience: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html. Despite your concern, it's good to know that you still like them. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Sound Quality is Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love the look and build. They aren't too big or heavy, and the foam earbuds nake a great seal. The noise cancelling wasnt as good as I was expecting, but it did quiet things up more rhan just javing the foam earbuds. Sound quality is what you come to expect drom Sony: bass heavy sound profile. Controls are great, and completely customizable in the app. Would buy these again if i had to do it all over.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Thomas,
Thanks for sharing your feedback. We are sorry that the noise canceling feature of your headphones was not as good as you were expecting. Please make sure to use the right size of earbud tips according to the size of your ears and make sure to wear them correctly. Check out the links below for more details:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html
Despite your concern, it's good to know that you like the other features of your new Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
- Pros mentioned:Battery life, Sound quality
Incredible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I finally tried something other than Galaxy buds and. I do not regret it. The battery life is great, the sounds is phenomenal and the memory foam ear pieces allow for the most comfort and best noise cancellation in a set of earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brett, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Good but...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason I am rating this as 3 stars instead of 5 is the longevity is not that great. The noise cancelling is top notch, volume is great, the memory foam tips are great, even the battery life is good. For a $300 pair of headphones you would think that water resistance would be better and that it would work for more than 2 years.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi uutes22, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. It is difficult for Sony or any other manufacturer to quote the life expectancy for a product. Certain variables, such as the amount of use (or lack thereof) a product receives and the environmental conditions in which a product is being used, play a part in the life expectancy of a product.
This unit has an IPX4 water-resistance rating against splashes and sweat. That means these headphones can be used on your workout and the daily commute, but it is not recommended to wear these headphones in the rain.
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Battery life, Sound qualityCons mentioned:Ear tips
BEST
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WF-1000XM4, Sony did an excellent job but not very comfortable with iPhone especially if using apple watch. Best noise cancellation in the market, decent battery life. a bit bulky in-ears but great sound. Ear tips get oily and slipped out of ears, no extra tips are provided. in this high price should be with different tips like the previous WF-1000XM3, overall satisfactory but needs improvement
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Excellent, we're glad you like the noise canceling and battery life of our newest industry-leadling noise canceling earbuds. This unit comes in different sizes of ear tips. Please check the link below for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241092.html
If any items are missing, contact your dealer.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thank you for choosing SONY. ~Earl
- Pros mentioned:Battery life, Sound quality
Sony headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones work wonderful, sound is clear and they last long.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Best headphones worth the money!!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would by this headphones over and over again! Good quality, I workout cancellation noise it’s awesome you dont hear anything! If you travel as well, just activate noise cancellation & you wont hear any noises comfortable as well!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlejandroM, We are glad that you like the quality of your new Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Great sound quality, not the right fitment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did like the sound quality but the size of the bud and shape was not a good fit for my ears. Its lacking some padding to the outside to allow some comfort or flex when the ear bones move while talking or smiling. I'm Trying Senheiser now and they have adjustable padded flaps to the outside that allows a more comfortable grip, so far so good on the Senheiser.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi David, We're glad that you like the audio quality. We're also sorry to hear that the shape was not a good fit for your ears. This is definitely not the experience we'd like you to have. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. The WF1000XM4 comes with different sizes of earbud tips so that you can achieve the maximum effects of the earbuds. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Battery life, Sound qualityCons mentioned:Price
Great First Impression
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. They fit great, sound great, awesome battery life and options available are essentially all you need with a pair of earbuds. Super impressed with these. I just purchased these yesterday so I can't speak to the longevity of them but as for first impressions, I enjoy these quite a bit! These will replace my Beat Fit Pros as my daily drivers. I used them at work yesterday and tested them at the gym this morning. No issues either time. Maybe a bit overpriced but you get the quality you'd expect at this price point. Thanks Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HurtMyEars,
Thank you so much for a wonderful review! We're glad to hear your new WF1000XM4 In-ear headphones suits your needs and expectations. Nice to know you are enjoying its comfortable fit, great sound, long battery life, quality and amazing features. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great pair of earbuds
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent pair of earbuds, unfortunately I had to exchange them for a new set because of a problem. I think the charging case overheated either in pocket or while charging, and the battery life on all three pieces have less than 2 hours of charge. I usually wear them for hours at a time ehile working. They stay in your ear, provide great sound - both ambient and noise canceling, and are very easy to set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuckyLucario, We're sorry to hear about the issues you've had on your previous earbuds. But good to know you were able to have them replaced. We're very pleased to hear you're enjoying the comfortable fit, great sound quality, ease of setup, and amazing ambient and noise cancellation of your Sony WF1000XM4.
Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound qualityCons mentioned:Fit
Good earbuds, if they fit you
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are quite good! Good customization options and fantastic noise canceling, as well as pretty great sound. But they didn't fit me, deapite trying every alternative sized tip it comes with they were also borderline painful to put in my ears . It also seemed to give me the worst headache I have ever had in my life
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Quality and durability but a bit bulky
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I constantly work on the road and with loud machinery. So far, these Bluetooth earbuds have been the most durable and best at noise canceling. However, they are also slightly bigger than average
I would recommend this to a friend - Pros mentioned:Battery life, Sound qualityCons mentioned:Fit
SONY! The one and only.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the perfect balance of boom and sound quality. Ive had a plethora of wireless earbuds and these are most definitely among the very best overall. The fitment is sometimes a challenge and i haven't run with them in yet but again, they are among the best. The noise cancelling is superb as is the ambient sound feature. Battery life is, yet again, the best I've had the opportunity to experience. In my opinion, the simply do everything well. They connect quickly and the app allows you to adjust many features to your liking. Of course, these are made by Sony so i didn't wxpect anything less. As the old 80s commercial used to say; "Sony! The one and only."
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kenneth, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life
Wish the battery could’ve lasted longer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally bought these in February 2022 and originally the battery was amazing, I was able to regularly get over 8 hours battery while using anc, and 12+ with anc off. That was until January 2023 when the battery life of the left earbud began to decline, first down to 9 hours, (still good tho) then after a couple more months it would barely last 3 hours with anc off.
I would recommend this to a friend