Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good audio but heavy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound fantastic, probably some of the best sounding audio you can get out of earbuds. My only complaint is the weight. They are heavy enough to fall out of my ears unless they are jammed deep inside which I find uncomfortable. If comfort is not your main concern, these are great.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality sound and functions. Long lasting battery .I use them when I’m working then to the gym . The ear tips are rough so I replaced them for rubber ear tips .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlfonsoM, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Good quality, but a little big
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and noise canceling, and the touch controls are convenient. However, they can feel a little big sometimes. I haven't really had issue with them falling out, though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anna, we're glad you like the sound quality and noise canceling feature of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for your recommendations and for choosing SONY. ~Earl
- Pros mentioned:Battery lifeCons mentioned:Price
Best on the market, not fully worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound isolation and ambient noise functions can often be bothersome if there is a sudden and jarring change (i.e sudden gust of wind, person talking to you after a long period of silence, sudden loud vehicle, etc) but it has the capability to block out or let in the general white noise of life well. They fit in my ears very well though they require periodic adjustment while running. The battery life is phenomenal to the point where I have often forgotten that they need to be charged at all. There is a reason these are the highest rated on the market, they hit high marks on everything, but I would only rate them 5 stars if they were at the $200 mark that I purchased them at on sale. At the $280 pricepoint, they feel a bit lackluster and the diminishing returns in cost begin to show.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coop, we're glad you like our industry-leading noise canceling headphones, We appreciate your feedback about the pricing for this unit. We hope you are enjoying our WF1000XM4. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
S-tier Product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these earbuds way back when they released at a retail price of $280 and quite frankly, I'm glad I did. These earbuds are definitely more on the premium side but they are well worth the money thanks to the amazing noise cancelling and comfortable ear tips. Even in the middle of a busy subway I can barely hear the people around me and that's just because the song I'm listening to has a pause or silence. Overall, S-tier product and I would recommend these to anyone whose looking for good earbuds, especially when it's on sale.
I would recommend this to a friend - Pros mentioned:Sound quality
Great ANC
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daily driver for earbuds (at the moment) but I find myself looking for something warmer and less boomy and high. The earbuds are great and the noise-cancelling is probably the best one you can get in earbuds. I'd still recommend earbuds with passive noise cancellation to avoid headache and other health issues. Shure, Etymotic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RSas, we're glad you are enjoying our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for your recommendations and for choosing SONY. ~Earl
- Pros mentioned:Bass, Sound qualityCons mentioned:Fit
Sony Does It Again
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony didn't disappoint at all. Best sound quality I have ever heard on an truly wireless earbuds. The noise cancellation is the best especially when compared to Air pods pro & galaxy buds+. Sound is on bass side however it can well balanced with slight changes to app. When compared to WH-1000XM3, noise cancellation is obviously better on headphones however, WF-1000XM4 does the job for their size. Foam felt slight weird initially but you'll get used to its feel. Over all the best true wireless in-ear headphones money can buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dcpraneeth, thanks for your feedback. We're glad that you like the sound quality and noise cancelation function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
decent earbuds, but not life changing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are okay. I have the headphones and love them. I was really excited about the earbud version but it really didn’t live up to my expectations. The noice cancelling is great but my issue is the foam tips, very similar to that of the headphones. I am not a fan. You can’t really clean them, since you run the risk of the tips deteriorating. Sony suggests using water(?) but I would not consider that cleaning them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi lizz,
Thank you sharing your experience with us. While we're glad you love your new headphones, we're sorry to hear that we were not able to meet your expectations with the earbud tips. You're feedback is greatly appreciated. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for purchasing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
AMAZING
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Earbuds I've ever owned the 360 audio with tidal is mind-blowing. love the memory foam tips much more comfortable than silicone ones you typically find
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Best, we're glad you are enjoying your new earbuds! Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
- Pros mentioned:Anc, Bass, Battery life
Best Earbuds available
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what i wanted. Earbuds with great ANC, sound, bass and battery life. Bass is nice and not overpowering. Great product by Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Boone,
Thank you so much for the perfect star review!
We are so happy to hear you are satisfied with the exceptional sound quality- especially the bass sound, long-lasting battery life, industry-leading noise canceling function, and overall performance of your new WF-1000XM4.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for your purchase and for commending Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Don't hesitate, just buy it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are most excellent! Of course, the noise cancellation is very good, but the sound quality for music is surprisingly good as well. And they are comfortable to wear; there is some magic ureathane foam in the bud tips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bozo, Great! We're pleased to hear that you like the noise canceling feature, comfortable to wear, and sound quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony on top
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had these but they were defective or something because they stopped working luckily I had the insurance so I got a gaming headset right after. They worked great and sounded great and now I use the wf-1000xm5
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Almost perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones. But, the foam tips that come with them are quite uncomfortable if you plan on wearing longer than a hour or two. Maybe it’s just me. Ended up buying silicone replacement tips and these are close to my favorite headphones now. In my opinion more comfortable than their over ear big brothers. But the noise canceling is not perfect. They don’t block as much as their big brothers or as much as AirPods Pro (they are miles more comfortable and sound better than the AirPods in my opinion though). If you have had any Sony headphones in the past and like their sound signature, you’ll likely love these. But be ready to order silicone ear tips. The app for Sony headphones is simple enough to use as well. Just takes a second to set up and normally won’t cause any issues (it’s not needed to use the headphones, it’s just a companion app for customization)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Southerntruckin, While we're glad that you are enjoying the features of your new headphones, we regret that the foam tips gives you uncomfort while wearing them for a long time. Sony commitment to customer satisfaction is our top priority. We will have this opportunity noted as we always strive to make this a better experience. Other than that, we designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Ear tips
Best for wireless earbuds for Android
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best sounding wireless headphones for android and debatably the best for IOS. Sound quality is great my only complaint is I am not the biggest fan of the only foam eartips compared to silicone and foam included on the last model
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, We are happy your now have the best wireless in-ear headphones for you. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. -Vincent
- Pros mentioned:Sound quality
Good... But
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute outstanding sound quality, the only con to these are the memory foam ear tips which provide unmatched noise cancelation. However, after a while of use will get worn down and need to be replaced.
I would recommend this to a friend - Pros mentioned:Anc, Battery life
Is it a King? Not really!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is this a new King of earbuds? Well, it depends. It does not have the best ANC (Bose does). It does not have the best sound (B&W PI7 does). Is it the most comfortable earbuds? No (AirPods pro is...at least for me). However, it shines in the App, EQ, and featured-rich earbud that comes with talk to chat, Ambient sound, long battery life, and excellent ANC. It has all of the good features in one place. Big Kudos: Huge improvement from XM3. However, the reason that I did not give five stars is Comfort. That's number one on my list. If the bud is not comfortable, you can't wear it for hours on end. It does not matter whether you have 24 hour-battery life or the best ANC or best sound if you can't wear it for more than an hour because of the shape. The best earbud would shape like beats studio bud with the sound of Sony, Transparency/microphone like Airpods Pro, and ANC of Bose. I would buy that earbud in a heart beat.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NightFOX,
Thank you for sharing your feedback with us. While we are glad you like the WF1000XM4, we're sorry to hear that it did not meet all of your expectations and discomforts that you are having while wearing the device. Please open this links below with steps to follow that may help resolve the issues with your headphones.
If the effect of noise canceling is not sufficient:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html
For low sound quality:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239083.html
As far as your experience with discomforts. These headphones comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, to reduce discomfort while wearing the headphones, try to use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience.
Should you need assistance assistance, please free to contact us by sending an email at socialsupport@am.sony.com with the following information.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for purchasing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
Great ear buds
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t sure what to expect. I’ve had lots of buds these are by far the best. Great sound quality and battery life. Easy connect to iPhone
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Might be a very long review but youll appreciate i
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im a audio guy my ears are very picky when it comes to sound let me explain the pros&cons of these earbuds. so lets start at first i bought the BOSE quiet comfort earbuds well dont make the same mistake i did BOSE really dropped the ball and failed. so i dont know if i had a bad set or what but i wasnt getting another set to find out when you have a samsung watch also connected , it will backfeed. you will hear the frequency sounds from the watch i heard static popping treble echo just horrible. i tried everything too disconnected re conncted , different music apps , using different sources same outcome EVERY TIME. so returned them and i picked up these the Xm4s first off your going to notice the footorint of the case is much smaller nore pocket n user friendly to have in your pocket. pairing was simple as taking both earbuds out of the case and there paired first time. now i wanted to try listen to the 360 audio BUT even though your given a free trial after that its $20 a month to me not worth it. so onwward......we started with some keys from phil collins the highs n vocals are nothing less of phenomenal the treble mid tones all on point. the fitment into your ears 200x more comfortable then the BOSE. also dont stick out no where near as far. after lets put in something with some kick in the drums so to ac/dc it was the deep bass in clean not muffled at all n low enough to have a slight rumble but not to much to where it sounds fabricated , an of course last but certainly not least edm electronic that deep punchy low bass an this is always the worst to follow but these buds did amazing. audio wise overall sony raised the bar to push BOSE out of the wall each frequency each note each nid tone all phenomenal very very close to my shure headset. now my hands are pretty bug i wish the case was just a little bit bigger so buds could be easier to grab but i know thats because eco friendly and i respect that. this might be a long review but i hope this helps many.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kudos,
Thank you for the positive feedback. We really appreciate the time you took to share so many details about your experience with the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life, Sound quality
Good performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable with very good sound quality. The noise cancelling feature is a plus. Holds a charge for a long time compared to other similar devices I have owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisB, We are glad that you like the sound quality and noise canceling feature of your Sony wireless headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Battery life
Good buy!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The foam tips that come with it are garbage, but after replacing them with a cheap 17$ silicone tip these earbuds are the best! Battery lasts all day at work, they pause whatever is playing when you take the earbuds out and they have far distance. Would and have bought again (second pair)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnomalyFriend, we're glad that you like the battery life of your headphones. We also appreciate your feedback with regards to the foam tips. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin