Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Superior sound quality but uncomfortable to wear
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it to replace my Galaxy buds plus. I was really impressed with its excellent sound quality and battery life. The sound is rich and enjoyable when compared to Galaxy buds plus. The noise cancelling works extremely well. It instantly cancels almost any noise around you. I was extremely happy with it but returned it after a week. Why? Because it was extremely uncomfortable to wear for my small ears. Plus my ears start to itch after a couple of hours of wearing them. On the other hand, my Galaxy buds plus is extremely comfortable to wear and I can wear them the whole day if I want. If sony xm4 had the same level of comfort, it should be the king of wireless earbuds. I would not recommend it if comfort is your top requirement, especially if you have small ears. Otherwise it is a must buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anil, we appreciate your detailed review. We're also glad that you like the sound quality, battery life,and noise canceling function. The WF-1000XM4 comes in various sizes of earbuds. To keep the headphones from falling out, please select the earbuds that best fit and wear them correctly for a comfortable listening experience. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Fit
review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good pair of headphones. Love the fact that I can wear both at work and adjust the audio with a press of a button so I can still hear what is going on around me. The only thing I would say is that the fitting can be a problem when working out.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
An Definite Upgrade from AirPods Pro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had AirPod Pros before these, but after a year the Airpods' noise cancelling starting making high-pitched whining noises if I moved around at all, so that made the NC pretty useless. I was never too impressed with their NC to begin with, and the Sony XM4's NC is amazing in comparison. It blocks out almost everything. There's also location-based or activity-based settings so they will automatically switch noise cancelling settings based on what you prefer for each location or activity (sitting, walking, running, etc.). They have wind cancellation too, which doesn't completely get rid of the wind noise, but it does reduce it noticeably. The speak-to-chat feature is another thing I like that the AirPods didn't have, where just speaking automatically pauses the sound and lets outside sound in for 5, 15, or 30 seconds based on what you prefer. You can also customize equalizer settings and how much sound you want to come through from your environment when the noise cancelling is off. The battery life is better too, and they've never run out of battery over the course of a day, whereas I had to let the AirPods charge periodically to keep them from dying. Last but not least, the sound quality is much, much better on these. The only features I miss are easily/automatically switching from one Apple device to another, and accessing Siri isn't as convenient with these. Overall though I'm glad to have gotten these even though they don't fit into the Apple ecosystem as well. They're definitely worth it so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing, Dustin! Thank you for taking the time to write such an in-depth review of your experience with our WF-1000XM4. We are so happy that you are satisfied with the fantastic noise canceling & Speak-to-Chat function, customizable & outstanding sound quality, Adaptive Sound Control, Automatic wind noise reduction, long-lasting battery life, and overall performance of these headphones. We are sorry if the WF-1000XM4 doesn't support Multi-point Connection function. For the voice assist function (Siri), you may find the following article helpful:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241108.html
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for your purchase & 5-star review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
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||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great noise cancelling and battery life. earbuds are big so it is a challenge at first trying to make them fit comfortably
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Get what you pay for.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great, my ear canals are small so i struggle with fit so i cant comment on that. But alot of nice features and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robb,
Thank you for the 5-star rating! We're glad to hear you like the great sound quality, features and ease of use with your new Sony In-ear earbuds. The WF-1000XM4 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Try to use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. For more details about wearing the headset, please refer to this link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
We designed the WF-1000XM4 to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Best EarBuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the one of the best EarBuds in the market. The sound quality is great and the noise cancelation is scary good. Lost a flight due to the noise cancelation. One thing I don't like no location feature if you loose them or a speaker to make to noise to find them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible.
Regards,
Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and look but super big and heavy. Functionality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stepintonewabeat, Awesome! Good to hear that you like the sound quality and functionality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Earbud review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancelling. The only complaint is they don’t fit in your ear as snug as some of the other earbuds out there
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CoryC, We're glad that you like the sound and noise canceling function. We're sorry if they don't snugly fit in your ear. We'd love to help you troubleshoot your problem and turn your experience around.
Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly. Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great sound with some issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound fantastic. Unfortunately the hybrid tips do not work in my ears and are very uncomfortable. Also, the tap functions for each ear are somewhat limited. To fix the comfort issue, I swapped the tips with a silicone pair from a competitor. Comfort and sound are now great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrTodah, We are sorry to hear about your experience with your Sony headphones. Please make sure to wear your in-ear headphones correctly for a better listening experience: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
My Opinion
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left ear cuts in and out. I really do believe i was sold a used pair, but could not confirm. Overall, they are comfortable and great sounds quality. My only complaint is the left ear bud, and i was over my return date on the product.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Sony WF-1000XM4
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality. Snug fit, it won't fall. Very comfortable after you get used to wear it. Worth the money.
I would recommend this to a friend - Cons mentioned:Fit
Great sound not a great fit in the ear
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The biggest flaw is the design to not only fit in your ear, but stay in your ear and there’s no way to add an ear strap to hold them in now with the Apple earbuds you can purchase a strap to fit around the ear I returned these for the Apple earbuds instead
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MikeS While we're glad that you like the sound, we're sorry these do not fit in your ears. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.
Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Suggested to buy!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice earphones!!! Good quality sound but gives some battery issues like draining. Pops sound notifications for battery and other phone notifications which is good but sometimes very irritating. Otherwise it's a really good piece to buy.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great Noise Cancelling, Mic needs work
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As far as “noise cancelling” goes, these are fantastic! My husband uses them while on a riding mower and says that they even cancel out that noise A LOT! I love the different sound settings and the battery life is great. My only complaint is that if you use them to talk on, the party on the other end will here all of the ambient sound wherever you are. It does not cancel out background noise when you are speaking. I’ve had to resort back to my old school “plug into the phone” headphones for that. If you’re wanting to use these primarily for listening, then they’re an incredible buy! Probably my favorite. But if you’re wanting some to speak on, you may want to consider options.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CrazyWard, We're glad that you like the noise canceling function. We're sorry you're having an issue when using the headphones mic. We can troubleshoot and fix the problem by following the steps here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265206
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
5 Stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing. The noise canceling is really good. The headphones stay in the ears pretty well. The design is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PoojithaC, We're glad that you like the audio quality, noise canceling function, and headphones' design. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Bass, Sound quality
Love these!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these, they have so much more sound and bass. I love the extra control that comes with the sony app.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
I like these
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, comfortable, i forget i have them in at times.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jodi, we're glad you like the sound quality and comfort of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
charger
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great quality and sound. only bad thing is that no other charger besides the one that comes with the headphones will charge it. i lost the cable so i havent been able to use them again.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great Sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality sound and looking. They last forever. Sony the best on this type of product.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Sony WF-1000 XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a true wireless replacement for my Bose qc30's. Noise cancelling is on par with the Bose and sound quality. Comfort is good, wear them mainly at work and wearing them 4 to 6 hours at a time usually just one side at a time is fine. Battery life is good as well, haven't tested running them down all the way yet but seems as though could get 8 hours out of them easily. Would recommend these buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi deets, Awesome! We're glad that you like the sound quality, comfort, battery life, and noise canceling function of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin