Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Just what I was looking for.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The last 2 pairs ear buds wouldn’t stay put throughout my gym workout and the sound was just aright, so I decided to give these a try. The sound quality and noise cancellation on these, are by far the best yet. They form to your ear like ear plugs, and you literally cannot hear anything outside of them unless you choose to, with the one tap ambient sound setting. Simply tap it again and it turns your noise cancellation back on. And best of all, they stayed put through my entire session!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sandra, Awesome! We are glad to hear that you are happy with your new WF1000XM4! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. -Carl
- Pros mentioned:Comfort, Sound quality
sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great. Very comfortable. The ambiant sound filter works great. Can run my tractor and hear music clearly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hobbs,
Thank you for the 5-star rating and we're glad to hear that you like the sound quality and comfortable design of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
-David
Sony wireless earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These things worked AMAZING..!! but literally about 7 days later they stopped holding a charge. Maybe 10 minutes if im lucky. And i can't find my receipt to just EXCHANGE them, but they wont let me.! I don't like writing reviews like this, but best buy should atleast alow exchanges of defaulted equipment.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NatesOpinions, Thank you for the feedback on your experience with your WF1000XM4. While we're glad to know that it worked amazingly so far, we regret to hear about the battery charging issue you're having. This is definitely not the experience we want you to have. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239145.html
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Comfort, Sound quality
2nd to none
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are simple the best wireless ear buds I've used. They are comfortable,sound quality and noise canceling is second to none. I use them everyday I would highly recomend these Sony 1000M4s .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mangaki86, we're glad you like the comfort, sound quality, and noise canceling feature of our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Battery life, Sound quality
Great earbuds
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gray noise canceling ear buds. It’s good work and they do not fall out. Lasts all day charged.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These In-ear headphones are outstanding. The ONLY negative thing I have to say about them is the fit might not be the most comfortable for a very narrow group of people. Beyond that they are some of the best headphones I have heard, and I have heard a lot. I am a part-time audiophile. I own AKG 712 pro, Beyerdynamic DT 1990 pro and Audeze iSine 20. I bought the WF-1000XM4 for the noise cancelling. However, I was completely blown away by the sound. The sound stage is very surprisingly wide. I mean wide. For a closed back headphone it is almost spooky. The imaging is incredible as well. I was not expecting this to be so great here but I have been completely blown away. The Sony App has a few useful pre-crafted EQ settings that really showcase the capabilities in all ranges. The only negative (and it is small) is the fit. It seems the WF-1000XM4 use the bowl part of the ear (best description I have) to secure itself firmly. I could see how someone with small ears could find this uncomfortable after long periods of use. However, I have smaller ears and do not find this a problem after installing the small foam tips and played around with the fit a while. Bottom line is the noise cancelling is obviously great. Sony is one of the best. The sound was the big surprise here. Just outstanding sounding headphones. I do not see how anyone could be disappointed with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StanHalen, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
The best out of 10 pairs ive tried. FINALLY.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My journey to find the best in ear headset Samsung bean very much hurt my ears. Samsung buds pro sounded amazing and had cool feature to mute music when you talked. But they fell out all the time. Next was Sony XM3 and loved them but they were heavy. But the 360 sound was game changer for games and premium sound apps. Next was Bose comfort sound was horrible, app was equally bad, would not ever recommend bose, it was embarrassing bad UI. Razer hammer head, again sound subpar and lacked alot of features. Air pods weirdly stayed in my ear okay but having a ln adroid doesnt make sense, the sound quality was clean and thats it, no punch i was looking for and air pod pros would not stay in my ears. Next jabra 85 and elite 75, they sounded identical and the 75 felt good in the ear so i used them the mosy. The jabra app is the best out of them all. But then, finally xm4 came to my door and finally finnally i can say ive found PERFECT turely wireless ear buds. The sound is mind blowingly the best and it works extrmely the best with samsung phone. Highly recommended. My one and only complaint, since i had xm3. The packaging was very boring to open. That xm3 experience was high class fun to open. Stupid i know but the details you know. I get what they were going for with this packaging but ehhh.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NerdyNick,
Thank you for the positive feedback. We really appreciate the time you took to share so many details about your experience with the headphones. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound qualityCons mentioned:Fit
There are better, cheaper ear buds out there
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Noise canceling is mediocre. Won’t stay in my ear when running, no matter which size bud I try.
No, I would not recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Long battery life. Great Bluetooth connection and great sound. Download the sony headphones app for custom features and settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MobParker, We're glad that you like the battery life, connectivity, audio quality, and use of Headphones Connect app. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Volume
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first I loved these. My air pod pros stopped working and I was going to buy a replacement but they were sold out at the time so I got the Sonys. The noise cancelling is not as good at the pros. They aren’t as loud either. Also, I fell asleep with one in my ear and it randomly FaceTimed my ex from years ago at 330am. The random calling keeps hanging. Unfortunately I just passed the 30 days to return. On a positive note, I have small ears and they aren’t too big and a good fit. I was afraid they were going to be too big. They have a ton of cool features but I’ve realized I need none of them. I will be purchasing the pros again and using these as back up most likely.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mindy, Thanks for sharing your experience with the Sony WF1000XM4 Wireless earbuds. We're sad to hear that you are not quite impressed with it. Here are a few steps you can check to improve the noise cancelling on your earbuds : https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html To improve the sound level, try the steps in the link below : https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239120.html
And as a general recommendation and to get the most out of your earbuds, we advise updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads
Hope this helps. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Easily the vanguard of the industry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super powerful and comfortable to wear. Easily the most soundly designed and ruggedly made earbuds . I use them with my iPhone 13 Pro Max and my Samsung Galaxy Ultra 22. I really enjoy the fact that if your buds start getting low on juice, I can just put them in their case for about 20 minutes and recharged enough for a couple of more hours with requiring a plug-in to an outlet. Get ‘‘em while you can.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlphaDog,
Awesome! We're glad to hear you are enjoying the powerful sound, comfortable fit, easy connection and charging with your WF1000XM4 noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound qualityCons mentioned:Fit
Good sound but......
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are certainly stylish, seem to be well made and the sound quality is very good. However, I maintain that the Bose QuietComfort Earbuds produce a better quality sound and have better noise cancelling capabilities. This might be due to the fact that Sony's WF-1000XM4 fit is atrocious. I have tried everything and they simply will not stay put for more than 10 minutes in my ears. And without a tight fit this also hurts their noise cancelling abilities. And I have tried all the tricks - rolling the earbuds and even tried all the sizes of earbuds. Nothing works. The only the time I was able to see a decent fit was while sitting and the sound was better. I think Sony uses tact on them to get them to stay in the ears of those featured in their commercials.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Minesnerd,
Thanks for sharing your thoughts and experience so far with your new WF-1000XM4 headphones. While we are glad you like the build and sound quality, we regret your experience with our product and we apologize if the unit did not fit you well. We appreciate your effort on trying all the earbud tips that came with the unit. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. For the proper sound quality, noise canceling function, and call sound quality to be effective, it is advisable to follow this Help Guide link for wearing the earbuds properly:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Should you need further assistance, please let us know so we can turn your experience around. You may email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer and we are sorry for the inconvenience.
Sincerely,
Jess
- Pros mentioned:Sound quality
WF-XM5
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A significant upgrade from the XM4s, the earbud shape is much more comfortable and the overall size is smaller. Battery life is the same which isn't a problem since you get about 8 hours on a full charge and the new case has a nicer and more compact design. The audio quality and connectivity feels better I have no issues listening to things even when I'm far away from my phone or connected device.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Great bass, audio engines are huge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heard great reviews about this and I own the wireless headphones that had high hops. The sound quality is pretty good and had good bass as well. My biggest issue was the size of the audio engine and how it fits in my ear. It was too big and after wearing it for a while, I would get ear fatigue and wouldn't be able to wear it much longer. My other gripe was that the earphones would stop playing music as soon as I took one out, whereas the Samsung Buds pro would continue to play even if one was taken out. Ultimately had to return them because as much as I liked them, I couldn't see myself using it long term
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AliceC, We're glad that you like the audio quality of your headphones. We're also sorry if they're too big and caused fatigue which leads to returning the unit. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback as it helps us improve our products. We do have recommendations if the ears hurt when putting on and wearing headphones. For future references, please check this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00015243
We hope you'll consider our XM4 in your future purchase.
Regards,
Erin
- Pros mentioned:Anc, Sound qualityCons mentioned:Fit
Almost There but Ultimately Dissatisfied
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ANC on these buds is the best in its category. They did managed to sound better than my AirPods Pro and my Jabra Active Elite 75t after adjusting the EQ in the APP. The APP is great just to add. Now the good ends here and let’s begin on the bad. IMO ultimately these buds are in their Beta stage. They would frequently disconnect from my IPhone XS Max which would then entail me dedicating the better part of 10 minutes to reconnect them. The disconnecting got old really fast to say the least. SONY really needs to look further into the disconnecting issue even though a firmware was released a couple of weeks ago. The phone call quality was abysmal. People would tell me that I sounded like was calling out of an exhaust shaft. Multi device pairing doesn’t exist yet for these buds which is a real inconvenience and not to mention embarrassing for SONY. And my last complaint is on the fit and lack of stability. I had three close calls, all while sitting down, where one would fall out of my ear. Luckily I was able to catch them each time. I would like to say that I really appreciate BestBuy for allowing me to return this product. I may consider these buds again in the future but only after all the issues have been addressed and fixed by SONY. At the staggering price of $278 a consumer should not be made to compromise at all. I was expecting quality and ease of use and what I ended up with is utter dissatisfaction. Again, I am hopeful that SONY addresses and fixes the issues.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NoCompromises,
We're glad that you like the noise canceling function, sound quality, and app (Sony Headphones Connect) features of the headphones. Your feedback is greatly appreciated. It's unfortunate that the headphones were already returned. These steps might have changed your experience with these headphones:
Connectivity
-Set the headset to “Priority on stable connection” mode (using the Sony Headphones Connect app)
-Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions:
a. When there is a human body between the headset and the Bluetooth device
In this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth communications.
b. When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device.
c. In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
d. Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train
-Delete pairing data, and then pair the unit and device again.
-Reset the headset.
-Initialize the headset, and pair the headset and the device again.
Call Quality
-Turn up the volume of the headset and the connected device. Re-establish the connection between the headphones and your source device. Select HFP or HSP for the profile. You can also check the settings of the app that you are using for mic sensitivity/volume if available.
Fit
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
Thanks for sharing your review. We hope you consider Sony in your future purchase.
Regards,
-Ralph
- Pros mentioned:Comfort, Sound quality
Great only if you don't need laptop compatibility
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review would have been excellent if I had been able to connect to my laptop. I was able to use the Sony app on my phone and loved the service with Google being able to voice direct text, call and music. Quality and comfort are suburb. However, I wanted these to use for virtual meetings with zoom & teams. When I tried to download the Sony app to my laptop, I was told it is not compatible. Say what? I tried to just connect via Bluetooth. My laptop could never detect it. I tried Sony website, help document, google search, etc. I could not connect. As the quality is exceptional otherwise, I swapped with my son Bose earbuds. He's loving his new sony earbuds. Morale - don't buy if you want for laptop compatibility.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jsoo
Thank you for the review and we do apologize for the inconvenience. The Sony headphone connect app is only available on mobile devices. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Bass, Sound quality
Sony for the win
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in ear headphones money can buy. Best in class noise cancelling, and clear crisp audio. With full bass.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
To large to be happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the quality and the Alexa but they didn't fit in my ears regardless of what rubber pod caps I used. They looked really big also. So, I bought the Air-Pods Pro 2 which sound great and fits much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 2teach,
We are sorry to hear that. This is definitely not the customer experience we want you to have. If the headphones are still with you, please make sure to wear them correctly by following the guide here: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html. Despite your concerns, it's good to know that you loved the quality and Alexa feature of the unit. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
- Pros mentioned:Bass, Sound qualityCons mentioned:Connection
good but expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great, good bass for earbuds, the noise cancealing is OK at best, controls are good. The connection to multiple devices needs to be improved.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, we're glad that you like the sound quality, noise canceling function, and features of your new headphones. Your feedback matters as it help us improve our products. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Don't pass these Sony's up folks.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the silver versions as well. Heres a quick breakdown. Audio quality- LDAC codec on these Sony buds for android users is phenomenal. In the Sony app change the connection from stability to audio quality. In addition you can go to developer options and tweak the frequencies as well if you want to try out the aptx codec at 48khz. Not to mention there are other sample rate frequencies as well ie 88.2khz. Depending on which music player you use this can come in very handy even if you don't have a music player that's high fidelity you can get great sound. Now the mids treble and bass are excellent with separation and details clearly present. TIME TO DISCOVER THE LDAC CODEC FOLKS! The battery life is great whether it be anc on or off. The fact that you can get this battery life with the strong anc it offers in a small device is incredible. The fit is excellent but try to use all the eartips for a proper fit. Try to screw in the buds in the ear rather than just pushing it in. Style and durability is there but not only that the call quality is good. Again the call quality improvement from the 3s is a big improvement. No more "I cant hear you" those dreadful words for Bluetooth users. Turn off your voice assistant to gain the ability to use either bud separately. Even on aac codec these buds provide excellent sound. Sbc as well and with sbc codec you can maximize your battery life. If it is within your means or if you cant stand the noise around you and like music do consider these buds as an option Disclaimer In no way do i play favorites with electronic gadgets.... Just the store where i get them from do I play favorites.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sj007, we're glad you like the sound quality and battery life of our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl