Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
I’m torn between these and Bose QC buds.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok…I bought these Sony’s and the Bose Quiet comfort. I used both. The Bose beats the Sony in comfort and fit, hands down. ANC is superb on both…I personally think the Bose are better. Sony is highly customizable through the app. Bose, not so much. Audio quality is great. The Bose sound a tad bit warmer but the Sony’s have a customizable EQ. Sony’s speak to chat feature is pretty cool…it senses when you start talking, pausing the music and turning off ANC. I’d actually keep the Bose instead of the Sony’s IF the Bose let you skip tracks forward with the RIGHT bud. Lots of times I only wear right at work. Have to be able to fast forward tracks! And the Bose case…it’s HUGE. The Sony’s case is tiny, fits easily in pocket. I’ll probably keep the Sony’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ibuy2muchstuff, thank you for purchasing the Sony WF1000XM4. You've made a great choice! We're glad you like the highly customizable Headphones Connect app, speak-to-chat, voice detection feature, compact design, and excellent noise cancelation of your new Sony headphones.
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great sound, and good noise cancelation!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was an awkward fit at first but after some time and using the right ear rubber size it fit better. Excellent sound and good noise cancellation. Would recommend keeping the case on a keychain I misplace mine often.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Head phones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product I would recommend to others very comfortable and love the noice concealment future
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Almost perfect.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds sound awesome and I’m highly disappointed that my ears/canals are too small for them to stay put. Other than that, you can’t go wrong with these. Apple should take notes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Moe1, We're very grateful for this positive feedback! We're thrilled to hear you like the amazing sound quality of your new Sony headphones. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes. To obtain a comfortable and stable fit, try the following.
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
Referring to step 2, check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
REF: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Hope this helps!
Regards,
Sam
- Pros mentioned:Battery life, Sound quality
I eat apples
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lost these almost immediately great sound quality and good battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ronronaldrupert, we're glad you like the sound quality and battery life of our product! Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Good but heavy on ears
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sound is very good with the earbuds but one issue i have is that when we use it for a longer duration i can feel the pain in the ears due to the weight of this product. I used to have Apple Air Pods before and i can see they were better for long durations.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GodwinJ, We are glad to hear you are enjoying the sound quality of our industry-leading, noise-canceling Truly Wireless headphones. There are reasons s to why your ears may hurt, please check the link for more details: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00015243
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Great headphones.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have great sound. Multi point connect. Which is great. Kinda of on the big side as in size. But overall im very impressed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Whatitdo123,
Awesome! We're glad to hear that you like the sound quality of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Anc, Sound quality
Good earbuds but some Minor QC issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphone audio quality and ANC are very good. App is well thought out and easy to manage EQ settings. The only issues I have with this is that it will occasionally stop playing audio through my headphones, but instead my speakers. Its an easy fix however as you just place them back in the case and take them out again. The other issue is cleanliness. My store only had the white in stock, (more like a stone gray color) and the eartips, being memory foam, get dirty really quickly. Using water or any form of cleaning outside of using a small, dry cloth is also apprently not recommended. Get the black if you can, itll save you from some ugly looking eartips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PotatoSlop,
Thank you for the feedback. We're glad you like the audio quality and app of the headphones. We understand your concern. A good note to mention is that the earbuds are replaceable. So if for some reason yours have issues they can be replaced. Visit Sony Parts and Accessories Sales to purchase a replacement earbuds. Go to Parts and Accessories.
https://us.esupport.sony.com/support/s/model-accessories?language=en_US
Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound qualityCons mentioned:Price
Best High End ANC Buds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the best earbuds I've used to date. I had the previous XM3's and was impressed with the sound quality but the ANC in the Gen 4's was uncomparable to anything else. I've tried Airpod Pros, Jabra Elites, and JBL, nothing really quite matches the Sonys. I also like the memory foam eartips, much more comfortable for long listening sessions. Little bit pricey compared to other buds but I still thing its worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Austin, Awesome! We're happy to hear that you like the noise canceling function of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sound great! Feel horrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Audio quality with the XM4 is just fine, and with the EQ in the app, you can always get what you want out of them. The XM4s stay in place way better than the XM3s AND They seem to function better overall. I will say, after using the xm3s for over a year in harsh and dirty environments, and abusing the case, they held up great and still feel like a premium earbud. The newer XM4 model feels significantly cheaper to the touch. The case feels flimsy and cheap and the Foam tips are SUPER uncomfortable. I swapped the factory tips for some silicone tips and they're way more comfortable now. If you plan on using these, get a different set of earbud tips.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mwomack, Thank you for the detailed review! We're glad you like the great sound quality, adjustable settings using the app, excellent fit, and overall performance of your Sony WF1000XM4. At Sony, we are always looking to improve our product quality and features. We have noted your input about the comfort level of the supplied ear tips and will be sure to forward this feedback to the appropriate department.
Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
comfortable and long life
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the noise cancelling is really good and they are very comfortable watched shows for hours no problem
I would recommend this to a friend - Pros mentioned:Bass, Battery life
Battery Issues
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a great purchase, and a great alternative to bulky over-ear headphones I’d wear in the airplane. Held a charge just as long as my Bose ones, and excellent clarity and bass depth. Until last month…the right bud loses it charge (100% - 0) in less than 30min. I have always alternated which side to put in ears to prevent one from too much strain on the battery by being the mic. I’m now trying to get AmEx to help with an extended warranty cuz these are only 1.5ys old.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Expensive but worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using them for a few weeks now. These are the finest earbuds I've ever owned. The foam tips are important for fit and noise cancelling. Found that I need a large one for my right ear, a medium one for my left. They stay in very well and never feel like they're going to come out. No on/off needed - take them out of the case and they immediately connect to the phone. Quick and easy. Sound is superb. If you enjoy music you can't go wrong with these. Noise cancelling works very well. Looking forward to my next flight to test them out in that environment and to compare them to my old noise cancelling Sony WI-1000X earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnGalt, we appreciate your detailed review. We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Lasts maybe a year.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved these headphones when I first got them. Amazing sound, solid fit and comfort, but then the infamous right side battery issue but then. Currently I only get 20 minutes of better charge out of the right earbud. 20. Minutes. If you Google the model and battery issue you'll see that this is a rampant problem. So if you want to spend several hundred dollars on headphones with built in obsolescence, stick with Sony and their limited warranty. I've advised several friends from picking up the xm5 after the nightmare these have been
No, I would not recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Plug material
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good, but the material of the plugs that go inside the ear prevent the seal, I have changed them for different sizes according to my ear, but it has not worked.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi IgnacioO, Thank you so much for your honest review. If the sizes of the earbud tips do not fit your ears, please try and twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. Also, you can use the “Sony | Headphones Connect” app to help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
I hope this helps!
Regards,
Carl
- Pros mentioned:Battery life, Sound quality
Great earbuds, after I changed the ear tips
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have sounded great so far. Pairing them to my iPhone was easy, too. I very much appreciate the noise canceling (as well as ambient noise mode). Battery life hasn’t been a concern yet - neither for the case, nor the earbuds. My only complaint: the included (urethane?) ear tips are -painful- for me. I tried all sizes it came with and even the smalls hurt after a fairly short while (minutes). Ears must be weird. So, I ordered some silicone tips that have been waaaay more comfortable. I could potentially use them all day now. I can’t recommend any particular brand yet, but the ones I got are “AZLA SednaEarfit Crystal Standard 3 pairs.”
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chasef, Great! We're glad that you like the sound quality, battery life, and ease of pairing. We're also sorry if the earbud tips are painful to wear. Your feedback matters as it help us improves our products. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound qualityCons mentioned:Fit
WOW! They are much improved over the last model.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These little gems are AWESOME! The XM3's I owned fell out all the time and they felt and looked huge in my ears. These have only fallen out a few times, but that was because I did not have them in all the way. The sound is superb and the comfort is excellent! I did notice a little ear fatigue after a few hours of wearing them. I do recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Javario, we're glad you are enjoying the comfort and sound quality of our industry-leading noise canceling headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Bass, Sound quality
Great sounding Earbud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them, they have a much deeper bass and much better quality of sound than the XM3's. Big difference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi aeonixx, We are glad that you love your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Bass, Sound qualityCons mentioned:Volume
excellent overall, easy pairing, great app
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent overall. could be a bit louder at max volume, but probably for the best they are not. comfortable sizing options and they really do stay put (coming from always having the 'wings' type through several pairs, i was concerned here). solid bass, mids, and highs. the profile is smaller than the equivalent bose model which i researched and compared extensively.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NobleOne, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Sony WF-1000XM4 - highly recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Battery life is excellent - almost too good to be true but they really last a long time. Also love how you can get a quick recharge by putting them back in the case. Very helpful. Sound quality is great all around. App is good. Fit and comfort are very good. Amazingly you can sleep on your side with head on pillow and they are comfortable. Definitely met my expectations. Would highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WalterWhiteDidNotDie, Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin