Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Outstanding and Top of its class
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PHENOMENAL! One of the few great words in which I am to describe these earbuds, great alternative for anyone using iPhone or Samsung. You’re paying for quality and this is it, I am writing after a year of having the ear buds and I had to replace them once but there hasn’t been any issues since. Even if you consider the XM5, the XM4’s are still very much a viable choice of earbuds.
I would recommend this to a friend - Pros mentioned:Comfort, Sound qualityCons mentioned:Price
Best High End ANC Buds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the best earbuds I've used to date. I had the previous XM3's and was impressed with the sound quality but the ANC in the Gen 4's was uncomparable to anything else. I've tried Airpod Pros, Jabra Elites, and JBL, nothing really quite matches the Sonys. I also like the memory foam eartips, much more comfortable for long listening sessions. Little bit pricey compared to other buds but I still thing its worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Austin, Awesome! We're happy to hear that you like the noise canceling function of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound qualityCons mentioned:Fit
WOW! They are much improved over the last model.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These little gems are AWESOME! The XM3's I owned fell out all the time and they felt and looked huge in my ears. These have only fallen out a few times, but that was because I did not have them in all the way. The sound is superb and the comfort is excellent! I did notice a little ear fatigue after a few hours of wearing them. I do recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Javario, we're glad you are enjoying the comfort and sound quality of our industry-leading noise canceling headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Battery life, Sound quality
Great earbuds, after I changed the ear tips
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have sounded great so far. Pairing them to my iPhone was easy, too. I very much appreciate the noise canceling (as well as ambient noise mode). Battery life hasn’t been a concern yet - neither for the case, nor the earbuds. My only complaint: the included (urethane?) ear tips are -painful- for me. I tried all sizes it came with and even the smalls hurt after a fairly short while (minutes). Ears must be weird. So, I ordered some silicone tips that have been waaaay more comfortable. I could potentially use them all day now. I can’t recommend any particular brand yet, but the ones I got are “AZLA SednaEarfit Crystal Standard 3 pairs.”
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chasef, Great! We're glad that you like the sound quality, battery life, and ease of pairing. We're also sorry if the earbud tips are painful to wear. Your feedback matters as it help us improves our products. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life
The best wireless ear buds you can buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried A LOT of ear buds in the past two years, but these for me are the best ones out in the market right now for the price. The quality of the bass sounds are clear and deep, blending in perfectly with everything else. If you didn't know any better, you would swear you were wearing studio quality over the ear headphones. The fit of the medium sized pads are perfect for me. Battery life is outstanding. A 10 out of 10!
I would recommend this to a friend - Pros mentioned:Sound quality
Good Buds, Higher End Price Point
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good earbuds. I prefer the Jabra Elite models around this same price point, but these are good. If you don't need earbuds, give the Sony headphones a try.
I would recommend this to a friend - Pros mentioned:Sound quality
Expensive but worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using them for a few weeks now. These are the finest earbuds I've ever owned. The foam tips are important for fit and noise cancelling. Found that I need a large one for my right ear, a medium one for my left. They stay in very well and never feel like they're going to come out. No on/off needed - take them out of the case and they immediately connect to the phone. Quick and easy. Sound is superb. If you enjoy music you can't go wrong with these. Noise cancelling works very well. Looking forward to my next flight to test them out in that environment and to compare them to my old noise cancelling Sony WI-1000X earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnGalt, we appreciate your detailed review. We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable with great sound! Came with plenty of sizes to fit any ear. I found that when working out they stayed in. Connectivity if wearing one ear bud at a time can sometimes have trouble connecting.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great sound. Perfect for the GYM
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and comfortable. The noise cancelling feature is very unique and a one of a kind
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FivVfiv, We're glad that you like that it's comfortable and enjoying the sound quality, features, and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Great Sound
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the buds! They sound great, battery lufe is good, and the app is fantastic.
I would recommend this to a friend - Pros mentioned:Bass, Sound qualityCons mentioned:Volume
excellent overall, easy pairing, great app
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent overall. could be a bit louder at max volume, but probably for the best they are not. comfortable sizing options and they really do stay put (coming from always having the 'wings' type through several pairs, i was concerned here). solid bass, mids, and highs. the profile is smaller than the equivalent bose model which i researched and compared extensively.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NobleOne, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Bass, Sound quality
It works great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exelent noise cancelation, very good bass, I made this purchase a year ago. Still works perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcosS, We are happy that you like the noise canceling feature of your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Battery life, Comfort
Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. They are comfortable and the battery life is impressive.
I would recommend this to a friend - Pros mentioned:Sound quality
Great pair of headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound and performance. I run in New Orleans in 100+ degree weather and these headphones have not skipped a beat. The noise cancelling knocks out all wind noise and traffic noise. Highly recommended for any outdoor activities and athletes l. As well as business travel on airplanes. Great purchase and highly recommend
I would recommend this to a friend - Pros mentioned:Sound quality
Solid earbuds could use some work
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great earbuds for anytime flights, car drives etc. one thing I can say is is that the foam earbud can rub your ear raw but other than that pretty solid all around
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Keeps falling out of the ear,,
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality however no point buying ear buds which won’t stay in your ear and keep Falling,, Had to replace with Bose QC 1 since those are better in sound quality and don’t fall off,,
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi VinayakchandraS, We are sorry to hear that these keep falling out of your ears. We value your opinion and rest assured that we'll take note of your feedback as it helps in improving our products.
Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Bluetooth
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely loved these, perfect fit and great sound quality still use after a few years of purchase. These have been dropped so many times and still work without any issues. These helped me stay focus on a few deployments and college courses!
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Too much technicality and uncomfortable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."Disappointingly uncomfortable Sony earbuds. Despite promising sound quality, the design lacks ergonomic considerations. Prolonged use leads to discomfort, impacting the overall experience. The fit seems awkward, and they tend to slip out easily. Sony's renowned audio prowess is overshadowed by the discomfort, making these earbuds a less-than-ideal choice for those prioritizing comfort during extended use."
No, I would not recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit, Price
Good features
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit on the expensive side but the noise cancellation is really strong. They also have audio pass through so you can listen to things outside of your headphones without it feeling muffled. I’ve never been a huge fane of the silicone tips as I don’t like things to go in my ear. Hasn’t changed with these so I have some gen 3 AirPods as well. Still really nice earphones though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi soulnyxas, Great! We're glad that you are enjoying the noise canceling function of your headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
One of the best.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent for walking arounf or being at work not ideal for running or working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaimeN, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin