Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good Buds, Higher End Price Point
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good earbuds. I prefer the Jabra Elite models around this same price point, but these are good. If you don't need earbuds, give the Sony headphones a try.
I would recommend this to a friend - Pros mentioned:Sound quality
Solid earbuds could use some work
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great earbuds for anytime flights, car drives etc. one thing I can say is is that the foam earbud can rub your ear raw but other than that pretty solid all around
I would recommend this to a friend - Pros mentioned:Sound quality
Get the M3 instead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is outstanding, the headphones build quality is great, the case not so much. Sadly i return my headphones, for one reason. They only come with memory foam eartips and after probably 20 minutes start be uncomfortable. So i got the m3 and came with 7 pairs and been happy with those.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Wonderful,
We appreciate the positive feedback. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Amazing sound quality but uncomfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE them!!! The sound quality is amazing!! Wayyyy better than AirPods. But they’re so uncomfortable /: I can only wear them for short periods at a time which sucks!! I might return them because of this. Pretty bummed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lizs, we're glad you love the sound quality of our product. We're sorry to hear that you have an issue with the comfort of your SONY unit. Please change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. Please follow this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=wearing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Best Earbuds I’ve ever used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal sound quality, great battery life, noise cancellation is top notch. Super comfortable, I can sleep in them which you can’t say about the airpod pros. Beats AirPods Pro, in every respect accept it isn’t as friendly with an apple device. Still easy to use tho, sound quality is so good I might swap my iPhone 13 pro for a galaxy just to experience the LDAC quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Isaac, We are thrilled to know that you like most of the features and capabilities of your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Sony Ear Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these Sony ear buds to replace the Samsung's buds 2 pro,, which irritated my ears. The Sony buds don't irritate, they connect perfectly, and sound really good. My only complaint is they are a little big.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SandraD, Sorry to hear about your concern. We take all user input seriously and will make sure your comments reach the appropriate person. Despite your concern, it's nice to know that you still like your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Too much technicality and uncomfortable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."Disappointingly uncomfortable Sony earbuds. Despite promising sound quality, the design lacks ergonomic considerations. Prolonged use leads to discomfort, impacting the overall experience. The fit seems awkward, and they tend to slip out easily. Sony's renowned audio prowess is overshadowed by the discomfort, making these earbuds a less-than-ideal choice for those prioritizing comfort during extended use."
No, I would not recommend this to a friend - Pros mentioned:Anc, Bass, Battery life
Fantastic ANC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Active Noise Cancellation (ANC) is at least on par with Apple which is the class leader, and I love the Sony headphone app which give you far more controllability over these than AirPods (which have very few personalized choices) and, best of all, the equalizer function to set the sound profile to my personal liking. If you like bass, you can really feel it at the higher settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charles, We're glad to hear that you love the WF-1000XM4 Wireless Noise-Cancelling Headphones. WF-1000XM4 truly wireless headphones combine industry-leading noise cancellation1 with high-quality sound, smart listening features, water resistance, all-day battery life, and long-listening comfort. Thank you for choosing Sony. Jay
- Pros mentioned:Sound qualityCons mentioned:Fit
Great sound but bad fit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound amazing but like many after time you get ear fatigue from how big they are. Im hoping thr next generation cut down on the size a bit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chrisg, Thank you for your feedback. We take all user input seriously and will make sure your comments reach the appropriate person. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Not great for small ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. I wish they were a little smaller. They hurt my ears after wearing them for a while. Just a little too big...but the product is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bearcat, thank you for purchasing our newest industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with your SONY unit. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. Please check this link for more information:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html?search=earbud
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Good sound but not super comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is pretty good, but they aren't the most comfortable for me personally. The right ear bud especially starts to make my ear a little sore after a little while, but the sound quality is pretty good. The noise cancelling is ok; my Sennhaiser headphones are much better for this, but these ear buds work great while I'm at the gym. I did have some issues when connecting to my laptop and phone at the same time: they'll just disconnect from the laptop randomly, but having it connect to just device at a time fixes the issue. Maybe the next firmware update will make these feature better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElizabethR, While we're glad that you like the sound quality, we regret that these headphones aren't comfortable enough. This is definitely not the experience we'd like you to have. Sony values the opinions of customers and is always striving to provide the best experience possible.
For comfortable listening experience, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Great pair of headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound and performance. I run in New Orleans in 100+ degree weather and these headphones have not skipped a beat. The noise cancelling knocks out all wind noise and traffic noise. Highly recommended for any outdoor activities and athletes l. As well as business travel on airplanes. Great purchase and highly recommend
I would recommend this to a friend - Pros mentioned:Bass
Good earbuds
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked amazing, when watching a movie the bass of the earbuds sound as if it was happening around you.
I would recommend this to a friend - Pros mentioned:Sound quality
I enjoy the XM4 but prefer XM5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very good, but the newer model WF-1000XM5 are much better with smaller, more comfortable size and much improved sound quality. If considering these, I recommend the XM5 instead.
No, I would not recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Blast off into musical wonderland with these buds
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Are you wondering if these sound as good as everyone advertises? If you have previous experience with Sony's over-the-ear WH-1000XM2 or M3. Then you're in for a big treat! These sound exactly the same as those if not better. Obviously, you need to set the expectation that these will never hit as hard as over the ear cans but these small little magical buds will bring you an experience unlike any other buds you tried on. The first time I tried them on, I had a hard time trying to see what size my ears was. These buds use memory foam inserts instead of silicon based inserts. They do stay in my ear snug. I noticed after 30 minutes my left ear began to feel sore ( if that's the word to use). Not sure about if I was twisting and positioning it right or if i was using the wrong size inserts. After playing around with Small and med inserts, I realized that my left year requires a small insert and my right ear uses a med size. Don't give up on them if you have the same problem. It's a matter of figuring out which inserts are right for you. No other problems to report after using them for 5 months.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhillenIT,
Thanks for sharing your review and experience with the WF1000XM4. We're glad that you are enjoying the sound quality of the headphones. We also appreciate your review about the fit of the headphones. When changing the earbud tips, it is recommended to try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. We're glad that you were able to find the perfect earbud tips for you.
If you need more information about the headphones, help guides and manuals are available on our support website:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/manuals
We hope you continue to enjoy these amazing headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
The best sounding buds, aside from quality issues.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great sounding set of buds with excellent sound cancelling let down by random connection issues and a history of quality issues out of the box. Let me start out by saying this is the 4th set of WF-1000XM4s I've owned, with 3 coming from this purchase though replacements. I had a set a while back and returned them because I found them not to be comfortable. I revisited this after I realized I didn't give them enough of a chance and now that I've been able to revisit I have no problem wearing them for extended periods of time now. That said the second and third sets I owned had the pinging/voice resonance issue noticed during podcasts or on the phone. I noticed it in the second set within minutes of using them and replaced them same day. The third set was less pronounced so I gave it a couple of days and had those exchanged too. The current set? No pinging issues whatsoever, but in the last couple of weeks have developed connection issues. I factory reset them and that helped for 2 days and started again. I'm now past my return period with Best Buy and stuck with them. I wouldn't bother with exchanging at this point and would much rather my money back and wash my hands of them. I've tried talking with Best Buy multiple times and it seems that's not an option so they'll be going into a drawer at this point. Knowing what I know now I'd stock with my Beats Studio Buds which have been reliable or reach for new AirPods Pro 2s. As said I do love the sound of the Sony's well over any of these other options, only soured by the connection and previous quality issues.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Heath, We regret to hear you are having a connection issue with your Sony wireless in-ear headphones. This is definitely not the customer experience we want you to have. Please make sure to update the firmware of your headphones to improve their performance: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads. The updates also include key features, applications, and bug fixes. You can further isolate the issue by following the guide here: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239083.html.
Despite your concern, it is good to know that you like their sound quality and noise canceling feature. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Battery life, Sound quality
Quite happy with the new ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Birthday was coming up and wanted to upgrade from my Apple Airpods. Read several reviews about the Sony WF-1000XM4 True Wireless Noise Cancelling In-Ear Headphones (XM4) before buying them. First thing you have think about is do you like foam or not. One of the pluses for me was the XM4 use foam tips and not silicone. I used to have a pair of the Jaybird Freedom 2 and really liked the way the foam tips fit. I also have a pair of the Jaybird Tarah Pros but just don't like the feel and fit of the silicone tips. They look huge, but they surprisingly fit nicely in my ear. Sound quality is great and with the downloadable program, you get a customizable equalizer. What really blew me away was the noise cancelling, the office has a very loud air conditioning unit and the noise completely disappears! I can no longer tell when the unit is on or off when I have the XM4's in. Battery life is great, and as others mentioned, once you put the ear buds in, each one will tell you the amount of battery left. I like that the case can be charged wirelessly. I mainly use them in the office to drown out the office noise and they do deliver on getting rid of the noise in the office. If it wasn't for my birthday, I would have opted something less expensive, but I am really glad I got the XM4's they are great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnH, We are glad to know that you purchase our WF-1000XM4 wireless in-ear headphones for your upcoming birthday and that you are having a great time with them. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony. Enjoy! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Worth it if you're will to spend the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are pretty awesome. I've had them for a couple of months now and they are the best on the market at the moment if you're looking for noise canceling, truly wireless experience. You can also use each bud independent of the other (both have microphones and you can dictate how each one will be controlled. That said, they are a bit odd to get used to as far as putting them in and keeping them in. I am normally a BOSE person but they have silicone ear hooks which suck for my new rook piercing. I took off one star for fitting struggles. At this price point they should be easy to insert and keep in with next to no fenagling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TechOrDeath,
Thank you so much for your review! We are really thrilled to hear you are satisfied with the industry-leading noise canceling function & the use of one unit at a time feature of our WF-1000XM4.
We are sorry if these headphones did not fit you well. Let's try to isolate and fix the problem by following the steps below:
• If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset.
• Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
• The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancelation effect.
For more details, check out the following links:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=Fit
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
We appreciate your feedback, and thank you so much for your purchase & for choosing Sony!
- Romeo
- Cons mentioned:Connection
so far so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good product the reason i’m giving 4/5 is because when it comes to talking it doesn’t really keep the connect solid! it somtimes drops my calls because i can’t hear! other than that it’s a good pair of earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PSN23, Thank you for taking the time to share your experience with your headphones. While we're glad that you like the unit, we are sorry to hear your call drops sometimes. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.
Please ensure you have the latest software installed. The software version can be updated using the Headphones Connect App. In addition, restarting or Initializing the headphones are also a recommendation.
Reference: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Battery life
Tin can sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The good: These stay in my ears better than the XM3 but not great. They connect well and quick. I can turn the anc functionality of to save battery. There is not static when nothing is playing. The OK: I want buttons for noise cancelling setting, volume and voice assist but I can only have 2 out of these 3. The noise cancelling is weaker than I have expected. The foam tips can hurt after some time The bad: These sound like a tin can on low volume. It's better at high volume. I have $80 earbuds with better sound and noise cancelling. I don't think these are worth $280.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rainer,
We are sorry to hear that you are having a sound quality issue with your Sony wireless in-ear headphones. To isolate and hopefully resolve this issue, you can follow the troubleshooting steps from this link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239083.html. Despite your concern, it's good to know that you still like them. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent