Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Beat earpones in the matket rn
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good cuality and battery sounds good on music i definitely recomended
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product they are comfortable and have good sound. Very happy with my purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveS, We are glad to hear that you are very happy with your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
The best sounding buds, aside from quality issues.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great sounding set of buds with excellent sound cancelling let down by random connection issues and a history of quality issues out of the box. Let me start out by saying this is the 4th set of WF-1000XM4s I've owned, with 3 coming from this purchase though replacements. I had a set a while back and returned them because I found them not to be comfortable. I revisited this after I realized I didn't give them enough of a chance and now that I've been able to revisit I have no problem wearing them for extended periods of time now. That said the second and third sets I owned had the pinging/voice resonance issue noticed during podcasts or on the phone. I noticed it in the second set within minutes of using them and replaced them same day. The third set was less pronounced so I gave it a couple of days and had those exchanged too. The current set? No pinging issues whatsoever, but in the last couple of weeks have developed connection issues. I factory reset them and that helped for 2 days and started again. I'm now past my return period with Best Buy and stuck with them. I wouldn't bother with exchanging at this point and would much rather my money back and wash my hands of them. I've tried talking with Best Buy multiple times and it seems that's not an option so they'll be going into a drawer at this point. Knowing what I know now I'd stock with my Beats Studio Buds which have been reliable or reach for new AirPods Pro 2s. As said I do love the sound of the Sony's well over any of these other options, only soured by the connection and previous quality issues.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Heath, We regret to hear you are having a connection issue with your Sony wireless in-ear headphones. This is definitely not the customer experience we want you to have. Please make sure to update the firmware of your headphones to improve their performance: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads. The updates also include key features, applications, and bug fixes. You can further isolate the issue by following the guide here: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239083.html.
Despite your concern, it is good to know that you like their sound quality and noise canceling feature. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Battery life, Comfort, Sound quality
Best Earbuds I’ve ever used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal sound quality, great battery life, noise cancellation is top notch. Super comfortable, I can sleep in them which you can’t say about the airpod pros. Beats AirPods Pro, in every respect accept it isn’t as friendly with an apple device. Still easy to use tho, sound quality is so good I might swap my iPhone 13 pro for a galaxy just to experience the LDAC quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Isaac, We are thrilled to know that you like most of the features and capabilities of your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Get the M3 instead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is outstanding, the headphones build quality is great, the case not so much. Sadly i return my headphones, for one reason. They only come with memory foam eartips and after probably 20 minutes start be uncomfortable. So i got the m3 and came with 7 pairs and been happy with those.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Wonderful,
We appreciate the positive feedback. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Would buy again or upgrade to a new version.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and unique case and comfort is out of this world.
I would recommend this to a friend I loved these but had to say goodbye
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is AMAZING!!! Nothing else like it!! I returned them and I LOVED them. The initial setting up was fine, I wasn’t so thrilled about downloading an app to use but, I was excited to use so I did. All was perfect until I wanted to use on my laptop. I was not able to connect to my laptop. I even watched YouTube videos to do so. Couldn’t get it to connect to more than one device. Therefore, as much as I fell in love, I had to say goodbye. I put I would recommend .. as long as ‘you can figure out how to connect to more than the device holding the app’. Also connectivity I gave 2 stars bc once the app was installed. Connecting to the app /phone was super easy. Just too much to get connected to another. I was not able to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenM, we're glad you like the sound quality of our industry-leading noise canceling headphones. We're sorry to hear that you had returned your SONY unit. It is recommended to follow this link when dealing with Bluetooth connection issues:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239102.html
We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Fit
Blast off into musical wonderland with these buds
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Are you wondering if these sound as good as everyone advertises? If you have previous experience with Sony's over-the-ear WH-1000XM2 or M3. Then you're in for a big treat! These sound exactly the same as those if not better. Obviously, you need to set the expectation that these will never hit as hard as over the ear cans but these small little magical buds will bring you an experience unlike any other buds you tried on. The first time I tried them on, I had a hard time trying to see what size my ears was. These buds use memory foam inserts instead of silicon based inserts. They do stay in my ear snug. I noticed after 30 minutes my left ear began to feel sore ( if that's the word to use). Not sure about if I was twisting and positioning it right or if i was using the wrong size inserts. After playing around with Small and med inserts, I realized that my left year requires a small insert and my right ear uses a med size. Don't give up on them if you have the same problem. It's a matter of figuring out which inserts are right for you. No other problems to report after using them for 5 months.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhillenIT,
Thanks for sharing your review and experience with the WF1000XM4. We're glad that you are enjoying the sound quality of the headphones. We also appreciate your review about the fit of the headphones. When changing the earbud tips, it is recommended to try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. We're glad that you were able to find the perfect earbud tips for you.
If you need more information about the headphones, help guides and manuals are available on our support website:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/manuals
We hope you continue to enjoy these amazing headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound qualityCons mentioned:Fit
Not great for small ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. I wish they were a little smaller. They hurt my ears after wearing them for a while. Just a little too big...but the product is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bearcat, thank you for purchasing our newest industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with your SONY unit. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. Please check this link for more information:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html?search=earbud
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality
Joe
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great and super comfortable. Some of the best earbuds I've ever owned!
I would recommend this to a friend - Pros mentioned:Anc, Bass, Battery life
Fantastic ANC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Active Noise Cancellation (ANC) is at least on par with Apple which is the class leader, and I love the Sony headphone app which give you far more controllability over these than AirPods (which have very few personalized choices) and, best of all, the equalizer function to set the sound profile to my personal liking. If you like bass, you can really feel it at the higher settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charles, We're glad to hear that you love the WF-1000XM4 Wireless Noise-Cancelling Headphones. WF-1000XM4 truly wireless headphones combine industry-leading noise cancellation1 with high-quality sound, smart listening features, water resistance, all-day battery life, and long-listening comfort. Thank you for choosing Sony. Jay
- Pros mentioned:Anc, Sound quality
Better than airpods
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, ANC is the best iv ever heard on a pair od buds! Definitely worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrsoup, We're glad that you like the sound quality and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best Bluetooth headphones I have ever owned.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to try these as my Jabra buds were good for everything except calls. These headphones have excellent noise cancelling (I fly a lot, so this is super critical to me) and the sound quality is extremely good as well. Calls are fantastic, everyone says they hear me clearly with no background noise. I thought they might feel a little big in my ear, but they actually fit great and seal nicely. Highly recommended!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RaymondY, Thanks for sharing your wonderful experience with your Sony wireless noise canceling headphones. We are glad that they are the best Bluetooth headphones you have ever owned. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great audio just one but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio is clear and crisp the only down side on these buds is that you can not use them individually meaning you cant usw the left ear bud while the right one is charging BUT can use the right one by itself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Grimmzh, We are sorry that you are having an issue with your Sony wireless noise canceling in-ear headphones. You can remove one unit of the headset (either of the two) from the charging case and use the unit by itself. In this case, only the unit that has been removed from the charging case will turn on. You can find more details from this link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241111.html. Please make sure to update the firmware of your headphones to improve their performance and resolve any possible software-related issues: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240507.html. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Sony WF-1000XM4 earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-1000XM4 earbuds are amazing when it comes to noise cancellation and fit. But I have noticed that when I use them with my iPhone the person I am talking to always seems to make a comment about earing me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnathan264, Good to hear that they fit well and you're enjoying the noise canceling function. The article below might help you with your concern when using them for calls.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265206
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Anc, Sound quality
Great sound but bad batteries
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great and ANC is really good. But after 1 year the batteries stop holding a charge. Hopefully the new version is better.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Best in ear headphones on the market
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in ear headphones on the market. Second to none. You would think you would lose sound quality from going away from overhead headphones but you don’t. Doesn’t randomly connect to devices like bose in ear headphones do.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Sound quality and features list 2nd to none!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't say their the loudest or most powerful earbuds,, but they without a doubt have more features than any I've seen. Also, even though I wish they were a little bit more louder,, the quality of the sound is the best I've ever heard in earphones. Even with my older music and recordings,, with its "upscaling" option enabled, music that I've listened to a thousand times sounds much much better,, and I'm hearing details that I've never noticed before. And the battery life is just simply amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevLev, Great! We're glad that you are enjoying your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and holds a charge. They fit well and sont fall out. The aound is nice too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErnestoO, We are glad that you like the sound and battery life of your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Enjoy! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Worth it if you're will to spend the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are pretty awesome. I've had them for a couple of months now and they are the best on the market at the moment if you're looking for noise canceling, truly wireless experience. You can also use each bud independent of the other (both have microphones and you can dictate how each one will be controlled. That said, they are a bit odd to get used to as far as putting them in and keeping them in. I am normally a BOSE person but they have silicone ear hooks which suck for my new rook piercing. I took off one star for fitting struggles. At this price point they should be easy to insert and keep in with next to no fenagling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TechOrDeath,
Thank you so much for your review! We are really thrilled to hear you are satisfied with the industry-leading noise canceling function & the use of one unit at a time feature of our WF-1000XM4.
We are sorry if these headphones did not fit you well. Let's try to isolate and fix the problem by following the steps below:
• If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset.
• Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
• The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancelation effect.
For more details, check out the following links:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=Fit
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
We appreciate your feedback, and thank you so much for your purchase & for choosing Sony!
- Romeo