Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Sound amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality on these is amazing and they are extremely comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jesus, We're glad that you like sound quality and comfort. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
WF1000XM4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice quality sound, nice material quality, and easy to use, nice battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose,
Thank you for the purchase and 5-star rating! We're glad to hear that you like the sound quality, battery performance and easy to use functions of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Highest quality earbuds I've ever had
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling on these headphones is INSANE. Sounds like in a movie when they're near a grenade that explodes and they lose their hearing lol. When it turns on, you hear nothing but the blood in your head, 10/10 and you can turn it off to let ambient sound in as well. Sounds incredible too, I listen with hifi tidal but even Spotify sounds amazing (the earbuds come with 6 months of free tidal on the receipt). Great sound customization on the app as well! These are the best quality earbuds I've ever bought
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuwa, we're glad you like the noise canceling feature, sound quality, and the customizations of our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
Noise canceling is nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is very nice and smooth. I like the noise cancelation feature.
I would recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Price
Sony for the win !!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For years i resisted buying earbuds because i could never find any that fit properly. Finally decided to get my behind in the gym. I was using a pair of JBL headphones. Those things were horrible to use when working out. They trapped heat and made me sweat even more. The connection wasn't very good either. Read several reviews to see which earbuds had the highest reviews. The Sony's won buy a large margin. I took a chance and bought a pair of these high priced things. So far, they work great. They stay in place, excellent bt connection, multiple controls, and great noise canceling. Not to mention that they fit great without hurt my ears after a few hours. The companion app is excellent. You can control the behavior of the earbuds at your favorite locations. The functionality of the app is above and beyond. It also tunes the buds to whatever streaming music service you use. Love these Sony's and highly recommend them. The only thing i hate is the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Troy, We are glad that you found the perfect wireless in-ear headphones for you. You chose the best brand this time. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony. Enjoy! Vincent
- Pros mentioned:Sound quality
Great NC
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Probably the best NC earbuds on the market. Looks great, sounds quite good. My only complain is that I wish the bass wouldn't get lower after reaching volume 10 out of 15.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eico, thanks for choosing and purchasing our industry-leading noise canceling earbuds. We understand your feedback regarding he bass of your SONY unit. If you feel that the bass sound has become insufficient (or that the sound quality has deteriorated), exchange the earbud tips with new ones. We also recommend customizing the Equalizer setting using the Headphone Connect app.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for your recommendations and for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Best
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, tap features, noise cancelling, ambient sound adjusts depending on Whatever you may doing ao you can hear what necessary to safe around you
I would recommend this to a friend - Cons mentioned:Volume
Good buy!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They could be better but they have some features that haven't found in other ear buds. I just wish the volume at times of the internal voice was louder.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Best Wireless Buds on the market hands down!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has absolutely hit it out of the park with these buds. For my ears, they are incredibly comfortable, I literally wear these all day long at work with no fatigue or discomfort. The ANC is incredible, how they achieved this is beyond me, but it's incredible. I have a riding lawn mower, and I put these in, and it kills all the noise, it's pretty impressive Ambient is also very impressive. To me it sounds very natural and clear, almost as if you don't have a bud in your ear. The sound quality on these buds is what I like the most. I have a S21 Ultra, I turn on LDAC, and use USB Audio Pro with bit perfect on and the sound is just stellar and just so enjoyable to listen to. Deep, tight, accurate bass, beautiful cleans mids and the highs are as smooth and detailed you can get. Just a real enjoyable experience. Tons of battery life! Again I go my whole 8 hr shift without having to do a quick charge, can't ask for much more that that and now they have wireless charging. Sony really covered it all with these buds, to me they are everything I wanted in a set of wireless buds!! NOTE: If you have really small ears, these may not work for you, but it's totally worth trying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kalcombrack, Thank you for the awesome review! We're glad you like the comfortable fit, incredible noise cancelation, great sound quality, long-lasting battery, wireless and quick charging of your new Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
EXCELLENT earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were great. Noise canceling were life changing. A little pricey but certainly worth the money. If you have an apple iPhone these certainly are better music quality and noise canceling compared to AirPods, however they do have some certain features that can be improved upon. They are excellent earbuds and deserve a 5 star rating.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Recomended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality! The sound is perfect and are very comfortable
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Excellent earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried the Sennheiser Momentum True Wireless 2 before I tried these, and I will say that I side with the majority opinion that the Sony buds are the superior product. They're both good, but I prefer the Sony's sound profile overall, and no question the noise canceling is better with them. The only complaint I have is that I struggle to get a good seal on the left earbud. The medium size tips are a hair too small & let sound in, but the large size are a bit too large and won't stay put. I'll keep experimenting, but the sound is worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CorsairFan, We are glad that you like the audio quality and noise canceling function. We're sorry to hear that you're having an issue finding the best fit/seal for the left earbud. To keep the headphones from falling out and for comfortable listening experience, we recommend selecting the right size earbud tips and wearing the earbuds properly. Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
High Quality Sound w/ Noise Cancelation That Works
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Before purchasing the Sony WF-1000XM4's I used Samsung's buds with an iPhone. The Samsung sound quality was good but nothing more. And sound isolation is totally reliant on the ear seal. All that said I initially was looking for better noise reduction for long international flights. And in fact the Sony product delivers. As good or better relative to over the ear Bose noise canceling headphone. But to my surprise the Sony product's sound quality is very good. Beats Bose by far and crushes the Samsung products. Notable is that the Sony app allows tuning the equalization to suit the user. The only downside of the Sony product is their size somewhat large at least relative to the smaller Samsung buds. But in practice this doesn't matter. They don't fall out of the ears nor are they noticeably heavy. I can recommend these for their noise isolation (passive and active) and really nice sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottS, We are glad that you like the sound quality of your Sony wireless noise canceling in-ear headphones, as well as the “Sony | Headphones Connect” app. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Perfect with one major flaw
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are perfect earbuds, and blow the sound quality of the Samsung active buds out of the water. The one big problem I've found is the touch sensitivity. I workout at a gym that requires wearing a mask. When breathing heavily in a mask, the air flow can cause your earbuds to think you're pressing them. This can cause the earbuds to make an annoying chime multiple times per second. I've found that changing the type of mask I'm wearing can help, but buyer beware. There is no way to fix this problem by changing settings in the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan, thank you for choosing and purchasing our industry-leading noise canceling earbuds. We're glad youo like the sound quality of our product. We're sorry to hear that you have an issue with the touch sensor of your SONY unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239143.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound qualityCons mentioned:Fit
Average, not >$200 though
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are surprisingly not very good; especially for >$200. The noise canceling is good on my motorcycle or car, but the music sound quality is average, even with the great app. for my telephone. The fit is very good unless you're moving around (my ear canal changes shape when i move apparently). Still a descent product, but I'd step up to the Bose. The touch pads are very good; as well as the Sony app.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hassan,
We are sorry to hear that you are having issues with your Sony wireless noise canceling in-ear headphones. Please make sure you are wearing them correctly and using the right size of earbud tips according to the size of your ears. Please visit the links below for more details:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Using the app, you can play with the Equalizer to personalize your listening experience.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Sound quality
Great ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for my husband for Christmas because his current headphones were both getting older and he wanted the feature where he could listen to one headphone until it died then listen to the second fully charged ear bud (android phone and didn't want the connection hassle of airpods). He said the sound is great and works exactly how he wanted. I'm very happy with my purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErinK, We are glad to know that our WF-1000XM4 wireless in-ear headphones work with your husband and he likes their sound quality. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Great Noise Cancelling But Limited Functionality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the better pairs on the market with solid sound cancellation technology. My only complaint is that you cannot use them for anything other than a smartphone. No PS5 or PC capability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KosmoJ, We are glad that you are enjoying your newest noise canceling headphones. These can only be paired to Bluetooth devices that supports the following BT profile: A2DP, AVRCP, HFP, HSP
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Excelllent Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I figured these would be good because I had other Sony audio products before that were awesome, and these blew me away. They're fantastic. Fit is a bit big. The housing is a little awkward and the foam tips are not what I'm used to, but I get a great seal. The noise cancelling is legit and the ambient sound mode is also nice though not as good as the Galaxy Bud Pros. Sound quality is fantastic for ear buds and I like the design of the case and minimal packaging. I recommend these 100%. Well worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AClark, thank you for your detailed review. We're glad that you like the sound quality of your new headphones. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app.
Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Good if you can get a comfortable fit.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay, with all the hype surrounding these I expected more. They do sound really good, but not king of the hill good. Noise cancellation is top tier. Comfort was honestly the biggest problem. They hurt my ears with less than an hours use. The Bose qc earbuds, although a little more money, have better noise canceling, great sound with an equalizer in the app now and extremely comfortable. The Sony xm4 just wasn’t a good fit for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinS,
Thank you for sharing your feedback with us. We're glad to hear we were able to meet your expectations with the sound quality and noise canceling function of the XM4 In-ear headphones. We're sorry to hear the discomforts that you have while wearing the unit. These headphones comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, to reduce discomfort while wearing the headphones, try to use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. For reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for purchasing Sony! - Kris
- Pros mentioned:Anc, Battery life, Sound quality
Great Earphone, Bad Fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are incredible earphones overall, the ANC is insane, the audio quality is impeccable, and the battery life is very good. I would say these are better than Airpods Pros in every facet except one (for me at least) and that would be ergonomics/fit. These hurt my ears after wearing them for about 5 minutes, as they were just too large for my ears I guess. I actually wound up returning these as I could not justify a $300 pair of in-ears if they were not comfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Fl0ppp, We are sorry to hear you are having an issue with your Sony wireless in-ear headphones. These headphones come in different sizes of earbuds. If you still have them, we recommend using the right size of earbuds according to the size of your ears. When wearing them, please twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. Visit this link for more details: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html. Despite your concern, it's nice to hear you like the headphones overall, especially the ANC and audio quality. We appreciate your feedback. -Vincent