Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
sound is amazing
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound is amazing. I would say its worth the money, but sony broke my previous pair with a software update. (im not joking, look it up)
I would recommend this to a friend I "loved" these earbuds, until today.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wear earbuds daily. At least 12 hours per day. I have loved these earbuds for every minute of usage, until recently. About 3 weeks ago, the left earbud would only work for about 1-3 hours, instead of 8 hours as it is supposed to. That being said, I have the XM5's being delivered any minute now. I can't wait to get back to signing to people that I am deaf at the grocery store, while I'm listening to some tunes and "tuning" out the noise of humanity and their misery. I highly recommend Sony earbuds and ignoring the public.
I would recommend this to a friend- Pros mentioned:Sound quality
Amazing Earbuds, but pairing is a mess
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things sound amazing, though I did find the iphone/ipad pairing to be a ridiculously convoluted mess
I would recommend this to a friend - Pros mentioned:BassCons mentioned:Fit
Nice bass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have really good bass just that they are too big for the ears and after awhile of wearing them they start to hurt
No, I would not recommend this to a friend - Pros mentioned:Comfort, Sound quality
Sony, best sound.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best product, good quality, great sound, very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamer13, Thank you for the 5-star rating! We're glad to hear you're enjoying all the wonderful technologies that make the WF-1000XM4 so versatile. We also appreciate for pointing out the amazing audio and exceptional comfort that are also noteworthy. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! -Jess
- Pros mentioned:Battery lifeCons mentioned:Fit
Not the best.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds don’t stay in my ears well. Too large even with small covers. Does not cancel noise well.Battery life is good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Borg, Thanks for the feedback. While we're glad that you are impressed with the battery life of the earbuds, we're sad to hear that you're having issues with the fitting. Kindly check the links below. It contains some instructions on how to properly wear the earbuds :
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
As for the noise cancelling, here are a few steps you can check and perform to improve the it : https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html Hope this helps. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Best in ear headphones on the market
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in ear headphones on the market. Second to none. You would think you would lose sound quality from going away from overhead headphones but you don’t. Doesn’t randomly connect to devices like bose in ear headphones do.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Love my Sonny
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair. Noise canceling is amazing. Fit is a little bulky
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BellaO,
Thank you for the 5-star rating! We're happy to hear you love your new WF1000XM4 particularly the noise canceling features. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for choosing Sony! - Kris
- Pros mentioned:Sound qualityCons mentioned:Fit
Excellent
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound lots of features, got might be bad for smaller ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Hear phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Good Quality. Sounds excellent and stays on a good amount of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlvinM, We are glad to hear that! Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great Product just Not a Good Fit
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] My wife purchased these to replace her Airpod Pros. Unfortunately it didn’t work out too well, they were to big for her smaller ears. But they sounded great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brad, thanks for choosing and purchasing our industry-leading noise canceling earbuds. We're glad you like the sound quality of our product. We're sorry to hear that you have an issue with the fit of your SONY unit. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. Please check this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=wearing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
- Cons mentioned:Fit
A bit painful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds were hard to break in, it’s very big in size even at the smallest foam size. It took about three months to feel comfortable wearing them for long periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlejandraA We are sorry to hear about your experience. Please make sure to wear your headphones correctly while using the right size of earbud tips according to the size of your ears. For more details, please check out the links below:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
It's good to know that you are now comfortable wearing them. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Low quality batteries = low battery lifespan
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes, I do recommend this, ONLY if you are going to replace your earbuds in a year. These are fantastic earbuds. Too bad they use cheap quality batteries with lifespans that don't last. If long lasting value is important, then I DO NOT recommend. Battery lifespan issues sums it up. Great product overall. Very detailed audio and great noise cancellation. But here after about 8 months of ownership the right earbud is draining faster than the left and neither of them last 3-4 hours reliably anymore. I came here to post a review only to find others are having the same issue frequently. I know how to take care of lithium batteries. I never let them deplete fully and never charge them at temperature extremes. All of my other devices last a long time before the batteries lose enough of a charge to be an issue. I have a surface pro 7 with only 8% battery wear. The fact of the matter is that a $300 pair of premium earbuds using such cheap batteries and labeling the issue, which has been going on through it's production run apparently, as a "known problem" is crazy. I had a big quality issue with a Sony product many years ago and they did not take responsibility so I left the brand for a while, and I bought these skeptically. It's one thing to make a mistake, we all do, even corporations, but to not take responsibility for it has turned me away from any Sony product and has caused me to become a lifelong detractor of the brand. It's a bad idea to spend your limited resources on a product made by a company that does not operate responsibly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bidu, we regret to hear that the right battery drains faster than the left bud. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WFXM4
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
- Cons mentioned:Volume
The Cadillac of Ear Buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the Cadillac of Ear Buds! So many extra functions but they were too soft in volume. I had to return them because the kept cutting out due to my Galaxy Phone being too old.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bluetooth,
Thank you for sharing your thoughts and experience using our WF-1000XM4 True Wireless Noise-Canceling Headphones. We are sorry to hear about the low volume level and sound cuts out while playing music on my earbud headphones. Your feedback about the low sound level is greatly appreciated. The earbud headphones use left and right simultaneous Bluetooth transmission method. This means the Bluetooth connection stability is improved compared to more conventional headphones. However, intermittent audio, or no audio may occur under the following situations:
• In a location where the Wi-Fi signal is inconsistent, such as on a train, an airport, or rail station
• When using in an environment with a congested Wi-Fi signal, near to other wireless audio devices using Wi-Fi, microwaves, phones.
For this, set the Sound quality mode to Priority on stable connection. You can adjust the volume of the headphones and the connected device according to your preference. You may also play different song with different quality to further isolate the issue. High-quality songs will give you louder audio. We also recommended updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance.
We regret to know the headphones had to be returned. We hope you will consider Sony again in a future purchase. Thanks again for the feedback.
Regards,
Jess
- Pros mentioned:Battery life, Comfort
overrated ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the battery life is longer than that of airpods pro. It is much comfortable to wear than Airpods pro. I would have bought another pair of airpods pro. Noise cancellation is average.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chaom, thank you for purchasing our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Quality Sound, Bad Battery Life
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super good sound quality and ANS, but only down fall is battery life starts to drain after a year or two of using it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi infamous, we're glad you like the sound quality and noise canceling feature of our product. We're sorry to hear that you have an issue with the battery of our SONY unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY! ~Earl
- Pros mentioned:Battery life, Sound quality
Sony 1000
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ear pods . Very clear with extra bass. Long lasting battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike1, We are happy to know that your new Sony WF-1000XM4 headphones are the best for you. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Enjoy! Vincent
- Pros mentioned:Battery life, Comfort, Sound quality
Massive Improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a massive step-up from the 1000XM3s I had prior. From sound quality to noise cancelling to battery life. These have been improved DRASTICALLY. I love them. I can wear them all day, and I mostly do. 10/10- definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PedroM, We're happy to hear that you like the improvements in the sound quality, noise canceling function, and battery life compare to the previous model. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Sound fantastic!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low volume sounds full. Battery last long enough. Needs an app refresh.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Wm123, We are glad that you like the sound quality and battery life of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great, connectivity is limited
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very good quality earbuds, noise cancelling is great, sound is great, the only downside is you can't connect to multiple devices.
I would recommend this to a friend