Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i like how comfy they are and how their noise cancelling is top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sofi, Awesome! We're glad that you are enjoying the noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Not quite.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was extremely excited to get these. Sadly, I could not get the left earbud with the large fitting to seal my ear canal. It felt like it was hanging off a bit. Additionally, I could not "feel" the sound enough, especially the bass, even with the EQ tweaked. So, I thought I'd give the Bose a try. Aside from the size, the noise canceling is significantly better and I prefer the sound in the Bose. I hated the cheap eco friendly packaging on the Sony. A huge turn off, for me. Jabra 75t Active are nice for a midrange pair if you're looking.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi eljeffe58, Thank you for the 4-star rating. We are sorry to hear that the WF-1000XM4 headphones did not meet all of your expectations. The WF-1000XM4 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. Please use the right size according to the size of your ears.
Regards,
Carl
- Pros mentioned:Sound quality
Great Wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones in a small package. Form factor improves on the previous generation. However tis comes with a decrease in case battery life. Headphones have slightly decreased range, but still provide a decent distance of connectivity. A great buy for those looking for good sound and a case that fit comfortably in the pocket.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyT, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
True sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awsome! Great noise canceling and fit
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nike, We are glad that you like the sound quality of your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Don’t Wf-1000XM4
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones noise cancelling is great! Memory foam buds feel good as well but take some getting used to
I would recommend this to a friend - Pros mentioned:Sound quality
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's unbelievably sound,easy change, but ofr about 10 months it is not holding sharge as befor battery runs out quickly
I would recommend this to a friend - Pros mentioned:Sound quality
Unbelievable sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these around the holidays so i got it for $180 instead if the original price which is 279.99 i believe. They are amazing. Noise cacellation at its finest. Feels like youre wearing earmuffs. They quality of the sound is un-comparable as well. I have never had headphones/earphones of this quality.. Definitely worth the original price at $280.00
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nooch01, That's awesome! We are thrilled to know that you like the sound quality and noise canceling feature of your Sony wireless noise canceling headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Great sound, but fit not for me
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding, incredible noise cancellation, but ultimately call quality, fit and lack of multi point connectivity were too big negatives and led me to return them. My ears were on fire after wearing on a 3 hour flight. Got a little better with after market silicon ear buds, but not enough to keep them. Found myself constantly adjusting the buds to keep them from hurting my ears. Deal breaker was call quality. On a zoom call with a fan on and in a restaurant, people could not hear me. Jabra Elite 85t’s are much better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hookem, While we're glad to hear you like the great sound and incredible noise cancelation of the WF-1000XM4, we regret to know that the unit had to be returned. If the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, you may not obtain a comfortable fit, proper sound qualities or call performances with the unit.
If any of this is the case, try the following.
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
Check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
- Pros mentioned:Battery life, ComfortCons mentioned:Connection
Expensive but worth it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable headphones that work great. You can use one or both at the same time, depending on your mood. Lasts twice as long as my last set and recharging is quick and easy. Minor connection problems sometimes but you just have to return them to the case to reset the signal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jlsantiago02, we are glad you are enjoying the all-new Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds.
We're sorry to hear that you have an issue with the connection of your SONY unit. You can follow this link in case you encounter the issue again:
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445717.html
The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Cool earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little bulky, but the sound is amazing, i used to switch from left or right playback that way i could use them at work without having both on, then an update came and if i put the left one alone, it does nothing, and is really frustrating. Another update came, and now the battery doesnt last that long and thats really frustrating.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LUCIFER370,
Thanks for commenting. While we are thrilled to know your satisfaction with the amazing sound quality and the use of only one earbud at a time feature of the WF-1000XM4, we are really sorry if you are encountering issues after updating its firmware. This is certainly not the experience we were hoping you would have. Please allow us to help you and turn this into a better experience. If you haven't yet, please try performing our suggested troubleshooting steps on these articles to isolate the problem:
There is no sound or the earbud doesn't work when using one earbud by itself - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00229345
The remaining battery charges of the left and right WF-1000XM4 earbuds are significantly different - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
I hope this helps.
If there's anything we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
Noise cancelling feature has slipped
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a pair of these previously that were great. Unfortunately they disappeared, so I bought this pair. This new pair's noise cancelling is no where near as good - I honestly don't notice much difference between the noise cancelling and ambient sound settings. I don't know if Sony changed something or I got a defective pair. I am going to exchange this and try another. Other than the noise cancelling on this pair, I love the sound - excellent. I wish the fit was a little better for keeping them in my ears for activities. No problems when I am sitting, but they can pop out once in a while when I take them for a run.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brujo, We're glad that you like the noise canceling function and sound quality. We're sorry they doesn't fit well. We value your opinion and rest assured that we'll take note of your feedback as it helps in improving our products.
Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
Should you need further assistance, please email us at socialsupport@am.sony.com
Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Good sound quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality on these ear buds are excellent. The GUI for the app is a bit of a mess that does not have a lot of functionality
I would recommend this to a friend Birthday Ear pods for Son
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my 31-y/o son's birthday (just before Christmas), with very little guidance (other than online reviews, etc.). I did know that he used a "non-iPhone", and - while there were a few that were designed specifically for certain Android-based features and apps - I felt that he might benefit from having a model with more diverse features than "specific compatibility" (and I knew he wouldn't be able to truly appreciate all the other great attributes, if they were designed primarily for AOS platform). I went to my "local" Best Buy, and received outstanding guidance from the Team member assisting me! He quickly helped me narrow down, and ultimately landed on this Sony pair (one of my "short list" candidates before coming to the store). I was also extremely pleased that there was in-store availability of each of the models I was considering (often not the case with many other retailers...), which made the experience even better! My son confirmed that the earphones have truly been "all that" and more: sound quality, noise canceling capability, adaptability, ease of use/operation (and access to features), and tremendous functionality; all things considered, and couldn't be more pleased! That makes it a worthwhile purchase with great value to me...!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ROAspeedwagon, We are thrilled to know that your son likes his Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. It's great to hear that you were assisted well by our local dealer. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life, Comfort, Sound quality
Great wireless ANC earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, great active noise cancelling (ANC), and decent comfort. I did replace the stock tips with some foam tips, which helped some. I used these for at least 10 round trip flights since I bought these, and the ANC is truly excellent. Battery life is solid too. I recommend these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, congratulations on your purchase. We are glad that you are enjoying the sound quality, noise canceling function, and comfort. We designed the WF-1000XM4 to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Connection
Great sounding headphones but needs some work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sounding wireless headphones I have owned. I love having the ability to charge these in the case on my way to the gym. These are replacing a set of Bose Sport that I have owned for 5 years. There are a few drawbacks to these headphones. First is the foam tips are not exactly comfortable. I have ordered replacements tips but have yet to receive them. The second, is that regularly it cuts out for a 3-5 second interval. Not sure what causes this but hopefully will be fixed in a future firmware update.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Texan, We are sorry you are having issue with your Sony wireless in-ear headphones. To be more comfortable while using these, make sure you are wearing the headphones correctly and using the right size of earbuds according to the size of your ears: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html. Make sure there are no obstacles between the antenna of the connecting Bluetooth device and the antennas built into the left and right units of the headset. Bluetooth communications may be disabled, or noise or audio dropout may occur when there is a human body between the headset and the Bluetooth device, an obstacle, such as metal or a wall, between the headset and the Bluetooth device. For more details, please visit this link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239086.html. Despite your concerns, it's nice to know that you like the sound quality and other features of your new Sony wireless headphones.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Battery life, Sound quality
Amazing Sound! Huge Upgrade over prior version.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the XM3's when they came out and have been using them for work/travel consistently. I rarely used them at home because I like the sound of THX Panda's or the Audeze Penrose for listening to music over Bluetooth wirelessly. Audeze sounds better to my ears but is less comfortable. The XM4's are making that decision tough now because they are close in sound quality to top over the ear bluetooth headsets. I have to listen to them more side by side. The XM4 is definetly a leap better than the XM3 earbuds from strictly a Sound aspect. It might just be LDAC but its just so much better sounding. They also managed to eek out a few extra hours on the earbuds which is actually important for me. I was running my XM3's to dead battery and maybe 1 hour more would have been ideal. The XM4's have no problem lasting the full time I need them. The case shrank significantly in size despite having about the same overall battery time. Now they just need to fix their software. Its like every Sony product I own has terrible menus and is terrible to update.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brady, You've made an excellent choice! We're very happy to hear you're enjoying the sound quality even better than our previous model, long-lasting battery life, and compact charging case of your new headphones. We appreciate your feedback about the Headphones Connect app. For future reference, we can offer assistance on how to set up or operate the features and functions of the companion app by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
And also, everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound qualityCons mentioned:Volume
The truth
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a clear sound you may like these. For a big sound you won't. The bass is not there and the app won't turn it up. The volume isn't loud enough. My Bose QC beat these hands down.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Wicked, Thank you for the feedback on your experience with your WF-1000XM4. For the proper sound quality to be effective, try the following steps:
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
Referring to step 2, check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
Hope this helps!
Regards,
Sam
- Pros mentioned:Sound quality
Love but ear tips can be uncomfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were not great for me, the tips were uncomfortable even though there were 3 options. But it sounds amazing. I really wanted to like them
I would recommend this to a friend - Pros mentioned:Sound quality
WF1000 ARE THE BOMB .
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these ear bud are great clear sound and easy to operate . I would love to have another pair . had to return due to battery issue not staying charged for more than 30min .but I would buy another pair if Sony fixed that battery problem.
I would recommend this to a friend - Pros mentioned:Battery life, Sound qualityCons mentioned:Fit
Swing and a Miss
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using Sony's noise cancelling headphones for several years (WH-1000xm3 & WH-1000xm4), and I've been waiting for the WF-1000xm4 for the last year. I was really excited to get these given all the positive reviews and my love of their headphones. Unfortunately these didn't live up to the hype. Fit in Ear: This wasn't the best, but something I could have adjusted to if they performed as advertised. I found the foam ear tips worked well, though they may take a day or two to adjust to if you aren't used to using foam tips. The body style and shape of the in-ear is a little large for my ears, so definitely a spot where the in-ears press significantly against the inside of my ear. Everyone's ears are different, so others may not have this same problem. Again, if they worked well, I'd probably learn to get use to it. Performance: Noise cancelling is great when listening to music or just wearing without any audio. They sound decent with music. They aren't going to compete with over-the-head headphones, but they do sound good for their size and battery life. Noise canceling in calls is horrible; it actually introduces a ton of background noise and amplifies all the sounds around you that you need to block! It sounds like an AC compressor running in the background on calls. I constantly kept removing the in-ears wondering what was making that horribly loud noise around me, only to discover each time it was coming from the in-ears. Bluetooth connectivity in calls is horrible. When using these for calls, the audio is constantly cutting out of one side or the other. I own a pair of cheap $15 wireless in-ears I bought from another retailer several years back that outperform the stability of Bluetooth connectivity. I get these use LE Bluetooth and have crazy good battery life, so the Bluetooth strength may not be quite as strong as other products. However, when the phone is no more than 3 feet away, these shouldn't constantly cut in and out based on the angle of my head. During one call, they simply crashed and rebooted. What do I mean by crash? The audio froze in a very unpleasant way for an extended period, during which all touch controls were unresponsive, after which they both rebooted and initialized to a default settings (which remapped my touch inputs). It was disruptive enough that I had to remove them and continue the call without them. I use my wireless headphones for work, and my number one need is they have to be dependable. These failed that test time and time again, and I only used them for 4 hours. For those who are wondering, I was using the latest and greatest firmware that was available. I even tried doing a factory reset just in case that would clear up issues. Nope. It may not seem like it from this review, but I actually really like several other Sony products I own today. There's a chance I just got a defective pair. I was hoping to simply exchange these, but these are still really hard to get and our local Best Buy store didn't have any others in stock in either color. I do plan on trying again once inventory is easier to find.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobotHarris, thank you for purchasing our newest industry-leading noise canceling earbuds. We're sorry to hear that you have issues with your SONY unit. Use a smartphone or mobile phone at least 50 cm (19.69 in.) away from the headset. Noise may result if the smartphone or mobile phone is too close to the headset. Set the headset to “Priority on stable connection” mode for a more stable Bluetooth connection. We also suggest initializing the unit to isolate the issues:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl