Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Super Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ease of wear, great comfort - amazing sound. Definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there,
Amazing! We are so happy to know your satisfaction with the exceptional sound quality, ease of use, and very comfortable fit design of our WF-1000XM4.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you for recommending our WF-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Superb
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, good battery life, packed with features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi InspireIT, we're glad you like the sound quality and battery life of our product! Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Sounds amazing still needs work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything sounds amazing but noise canceling could be better and calling in a noisy area causes too much distortions other ear pices do better at that .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseB, We are sorry to hear that you are having issues with your Sony wireless noise canceling in-ear headphones. Please make sure they are up-to-date to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wf-1000xm4/software/00289102. Make sure to wear them correctly while using the right size of earbud tips according to the size of your ears to improve your overall listening experience:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
To improve the noise canceling and isolate the distortions issue, please visit the links below:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239090.html
Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
- Pros mentioned:Sound quality
Good headphones, great noise canceling
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good sound and noise canceling. Very big and they weren't comfortable for long periods of time.
No, I would not recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Sound quality and battery life are superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TammeakaH, we're glad you love the sound quality of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
WF-1000XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ive been a huge fan of sony's products for a while, but these earbuds blew my expectations away. build quality is luxurious and the sound quality is as close to flawless as wireless can be in my opinion. i also own the over ear wf-1000xm4s which i use for commuting and these buds integrate well into my workflow. the app is a little wonky as are all apps of this type but works well enough. there's a settings menu for adjusting noise canceling levels and ambient sound and a built in eq. i find the adaptive sound control to be a bit frustrating as it will switch between noise canceling and ambient sound when i don't necessarily want it to, but as a feature i do appreciate it. the touch controls are mostly solid left touch for noise canceling right touch for play pause, i have had moments where the touch sensor isn't exactly where i think it it was. overall a desirable product for audiophiles and professionals.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sweeny, That's awesome! We are thrilled to hear that your new Sony wireless in-ear headphones blew my expectations away. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
Sony review
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been on a journey to get a pair of earbuds that please me, I tried AirPods, beats, JBL, Bose, but none of them compare to these. These were comfortable, only experienced some pain after long hours of wearing them. Case was great!
I would recommend this to a friend- Pros mentioned:Sound quality
Brilliant sound.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fabulous earphones. Strongly recommend getting a protective case from a third party. Cases allow attachment of a Bluetooth tracker and protect the case. The sound is great. I find the Adaptive noise control annoying. If I am moving around in the gym, the headphones turn off the noise cancellation to protect me from things that might occur outdoors, like traffic. You can play lossless sound, but you have to subscribe to a third party music service.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bscooper547, Excellent! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Bass, Sound quality
Worth buying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of buds. Sound is great and bass is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrBob, We are happy that you like the sound quality and bass of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good sound quality and highly recommended design
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edrick96, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Volume
Volume
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're very aesthetically pleasing and comfortable however I didn't like what felt like a limited volume. I just couldn't get the music loud enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FoundYou, We are sorry to hear that you are having an issue with your Sony wireless noise canceling in-ear headphones. Please make sure to turn up the volume of the headphones and the connected device. For more details, please visit this link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239120.html. Despite your concern, it's nice to hear that you are comfortable using them. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
- Pros mentioned:Bass, Sound qualityCons mentioned:Volume
Great anc
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has great anc, smooth bass, but it lacks the volume im looking for. I prefer my Jabra elite75t's and they are half the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David,
Thank you for sharing your experience with us. While we're glad you like the noise cancelling features of the headphones, we're sorry to hear that we we're not able to meet your expectations with the sound volume. For low sound level, please try some steps on this link that may help to resolve the issue: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239120.html
If you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Your feedback is greatly appreciated. Thank you for purchasing Sony! - Kris
- Pros mentioned:Sound quality
Best earbuds I've ever had
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earphones, i use them everyday with heavy usage. One of my favorite features is being able to activate and deactivate the noise canceling which is great for me at work when i encounter customers. Earbuds clutch during flights as well. Overall great sound quality
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Wheres the bass?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool earbuds. I got these thinking they would have awesome bass that sony has a great reputation for. I was disappointed. The drivers are smaller so the bass drops are weak. Overall sound quality is good though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Whatsadisplayname, We are sorry to hear about your experience. Please download and install the “Sony | Headphones Connect” app to adjust the sound quality and other features using your smartphone, such as Equalizer/CLEAR BASS setting. Make sure you are using the right size of earbuds according to the size of your ears and wear them correctly. For more details, please visit the links below:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241109.html
Despite your concern, it's nice to know that you like the overall quality of your headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Best Premium Buds Ever
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are magical. The build quality, sound quality, and fit is awesome. With a quick update they support multi devices and switching is easy with the app. I find the sound quality comparable to the Sony WH1000XM4 and given how portable these are they win hands down.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
I love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound is amazing. I wish the felt better in my ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SKOV, We are glad that you love your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound qualityCons mentioned:Price
Top of the line Sony vs the top Sennheiser earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once i received employee assistance, the sales person seemed knowledgeable. I was wavering between the Sony earbuds and Sennheiser's earbuds but was told the Sennheiser's may not be in stock. My lower rating is based on the price(even on sale) that Sony has. And though Sony has great features and has very good sound, the Sennheiser's stereo sound quality is considered the best by far. If the Momentum 2's had a stand-alone self charging case i would have bought the Sennheiser.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christopher, Glad to hear that you are happy with the service! Thank you so much for the positive feedback on the WF-1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. -Carl
- Pros mentioned:Comfort, Sound qualityCons mentioned:Fit
Review Sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfort but not a good fit. Tends to fall out a lot. Not ideal for working out etc
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeetywheaty, we're glad you like the sound quality and comfort of our industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with the fit of your SONY unit. Please change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. Please check this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html?search=replacing
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Anc, Sound quality
Way too big to fit in ears
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sounded nice and had pretty good ANC, but we're incredibly uncomfortable
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Second pair!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these maybe two years ago, but unfortunately they were stolen about four months ago. I bought the exact same pair because that’s just how great of a product this is. The musical he comes out, pretty pristine, and the app that lets you adjust the sound quality makes it even that much better than the rest.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shawn,
Thank you for the 5-star rating! We're sorry to hear what happened on your first pair of WF1000XM4. We really appreciate how much you like the unit and decided to purchase for another one. Your satisfaction with our products is our top priority. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for choosing Sony! - Kris