Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony never misses with their sound quality. 10/10 and would highly recommend to anyone who likes noise cancellation. Hands free with the tapping to control the ambient sound/noise cancelling on one side and pause/play the other is phenomenal.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Volume
Im disappointed, i had higher expectations.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Music quality is good but not great. They aren't loud enough even with the volume all the way up. The bass is not loud enough even after tuning with the equalizer. I couldn't get the left earbud to connect independently to my phone without the right one. The right one however worked fine independently. Also for some reason the left earbud wouldn't charge past 80%. Overall these would be good for around $200. I'd stick with airpod pros, they give you more bang for your buck. I returned these yesterday.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Superbae, Thank you for the feedback on your experience with your WF-1000XM4. And we regret to hear that the unit had to be returned. If the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, tap operations or the speech detection of Speak-to-Chat may not be successful, or you may not obtain proper sound qualities, noise-canceling effects, or call performances.
If any of this is the case, try the following.
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
Check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
You can remove one unit of the headset from the charging case and use the unit by itself.
In this case, only the unit that has been removed from the charging case will turn on. But, you will have to pair both earbuds to your Bluetooth device initially.
If the charge indicator shows that it couldn't get past 80%, please try to initialize the headset. Also, make sure that the firmware is up to date.
REF: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
I hope you consider our Sony products in the future. Thank you for sharing your feedback.
Regards,
Sam
- Pros mentioned:Sound quality
Turns off the outside world in comfort
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4.5 stars. Noise-cancellation is the best I've heard from earbuds. The foam tips were a very welcome addition to the design, and I love the side-touch options in the app (i.e., turn on/off ambient mode). I returned them because I opted for the headphone beanie I own (it's louder without being in my ear). And one of the foam tips got stuck in my ear!!! However, I may purchase these again because of the quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NathanS, We regret to hear that the unit had to be returned and we are sorry about what happened. We have a proper way of replacing the earbud tips from our WF-1000XM4 wireless in-ear headphones to make sure they will stay with the units: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html. Despite your concerns, we are happy that you liked the noise canceling feature our headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. We hope you will consider Sony again in your future purchase. Thank you. Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Sony earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great, only problem is the earbuds they don't fit right, is too large, o big for my ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Xler8, we're glad you like the sound quality of or product. We're sorry to hear that you have an issue with the comfort of your SONY unit. Please change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. You can follow this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html?search=replacin
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Probably the best I’ve ever owned and homes would change anything about them. The noise canceling/ambient noise feature is amazing for the gym. I feel like these heads stay in REALLY well when working out. And the sound is incredible. If you’re thinking of spending the money, do it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marilyn, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Good ear buds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were great. However, the range or distance from walking away from my phone wasn't that wonderful. The sound is very good though
I would recommend this to a friend - Pros mentioned:Sound quality
Love them
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are maxing. Better than airpods. I have purchased so many air pods because they have broken or stopped working and so far no issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ang0901, We are glad that you love your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincen
- Pros mentioned:Sound quality
Great for music, terrible for calls
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for music and I really wanted to love these earbuds, however they are terrible for calls! One of the worst I've had. I tried to Google and reddit and there were some recommendations on adjusting some settings, but no avail. At the price point that these sell at, I would've imagined that the call function works flawlessly. Having said that, if you only want to listen to music, these are fantastic. I'm going to return mine though.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KelwinP, thanks for choosing and purchasing our product. We're glad you like the sound quality of our product. We're sorry to hear that you have an issue with your SONY unit. We would like to turn your opinion around regarding the phone call quality of the WF1000XM4. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239090.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Cons mentioned:Fit, Volume
Ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the money it wasnt as loud as i expected. Also the ear pieces doesnt fit as comfortably also .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
We regret to hear that you are not satisfied with the headphones. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
If the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, you may not obtain proper sound qualities, noise canceling effects, or call performances. If any of this is the case, try the following:
--Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
-Check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
You may also find these links helpful:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Battery life
A new standard for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using both the first generation Airpods and Galaxy Buds, upgrading to these is a bit of a night and day comparison with all the new features. Battery life has been stellar especially since I don't typically use ANC during my usual usage periods. Wireless charging on the case allows me to keep the case charged day-to-day without worrying about them dying during the day. New design is a huge improvement over the XM3s bulky design but they can be a bit uncomfortable at times compared to the Galaxy Buds. Would have preferred a greater variety for the tip selection but the included foam tips work great for me. Overall, a great first pair with premium features even though the price for these feels like they could be a little lower compared to the previous generation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reyes, we're glad that you are enjoying our newest Industry-leading noise cancellation headphones. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. `~Earl
- Pros mentioned:Sound quality
Sony Trusted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding and great for noise cancelling/ambient sound modes. Would recommend buying replacement silicone tips for working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benji,
Amazing! We are extremely pleased to know your satisfaction with the incredible sound quality, exceptional noise canceling & ambient sound modes, and superb performance of the WF-1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you very much for your purchase and for trusting Sony!
- Romeo
- Pros mentioned:Battery life
Best noise canceling earbuds
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend using these with an Android phone, since iPhones can't take advantage of the high quality audio LDAC Bluetooth codec unique to Sony devices. noise canceling works great, battery life is good, they could be more comfortable for extended wear.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life and the noise cancelling is fantastic!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edwin We're glad that you like the battery life and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Very Solid Headphones!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent. A full head about the beats fit pro I bought around the same price. The noise cancelling also knocks them out of the water. Even though it doesn’t have the same level of compatibility with my iPhone, i still largely prefer them in every way over them.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great sound and versatility; missing multipoint
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio sound. Better than my Jabras; better than the Pixel Bud As. And, I love the fact that each bud can maintain an independent solo connection -- when I'm using them for phone calls and video chats, it's like having infinite battery life (since I can charge one bud while using the other one). But I miss the multipoint connection that my Jabras had. Every time I want to use the buds, I have to reconnect them in my Bluetooth settings. That's a hassle.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KRSFun,
We're glad you like the sound quality of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for sharing this feedback.
Regards,
David
- Pros mentioned:Sound qualityCons mentioned:Fit
Great, except for fit.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but I bought them for the noise cancelation which is the best you can get. My only gripe is that they don't really feel secure in my ears. I have heard they don't fit well in small ears but I fall more in the Dumbo category. My guess is that the foam tip is made of a material that doesn't adhere to ear wax. Doesn't adhere to ears well either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuckyV, We regret to hear you are having an issue with your Sony wireless in-ear headphones. Please make sure you are using the right size of earbud tips according to the size of your ears and wear them correctly to prevent them from falling off. For more details,please visit the links below: - https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html - https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Despite your concern, we are still happy you like the sound quality and noise canceling feature of your Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
These earbuds won’t disappoint
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The XM4s are great earbuds. The noise cancellation and sound quality are their strongest attributes. Noise cancellation is much better than the Apple AirPods Pro’s NC and even the Bose QuietComfort earbuds’. Sound quality is also much better than those. On the Sony XM4s, the mid and low frequencies are much more pronounced and are punchier. The charging case is also wireless charging capable which is a plus. The XM4s’ fit took a little to get use to. They are definitely on the bulkier side, but after a little getting use to, they fit fine and don’t fall out of my ears during movement. The only cons I found were the ambient sound mode, which was subpar compared to the Apple AirPods Pro’s. Overall, a very solid pair of earbuds and I highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheTechEnthusiast, we're glad you are enjoying the fit, noise canceling feature, picture and sound quality of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
deserve to try
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the noise-cancelling function of it. But the battery of earphone can last only 2-3 hours when you use it continuously.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit, Price
Quality with Cost.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sound quality is impressive and love the foam tips. silicone always feels awkward and when intense workouts begin they can start to slip. would recommend them if you have some money to spare. they do live up to the cost but still a little pricey for earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DTurner,
Thank you for your review.
While we are pleased you are satisfied with the exceptional sound quality and you love the foam tips of our WF-1000XM4, we are so sorry if you feel uncomfortable wearing these headphones- especially when doing your workouts. We also appreciate your feedback with the price of these headphones.
For optimum fit and comfort, make sure that you are wearing the headphones properly. Follow the steps below:
• If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset.
• Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
• The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancelation effect.
For more details, check out the following links:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=Fit
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best of the Best even better!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So IMO Sony has always made wonderful products, especially in the audio department. Even moreso true when it comes to the ANC line, and these are aimed to not disappoint by any means. Small, powerful, Hi-Res, clean, clear, precise, and big sound in a very small package. Look, in short if you have the coin to get them, do so, thank yourself later. Lastly, "Hey Google" is fully voice activated, no more button pressing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BioAbyssal, You've made an excellent choice! Good to hear you appreciate the overall sound quality in a compact size and voice assistant feature of your new Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam