Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good sound, sucky connectivity
|Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Good small headphones, great sound, disconnects randomly on Android phones maybe once or twice a week.
I would recommend this to a friend - Pros mentioned:Sound quality
So Far So Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had an issue with distortion in the Right bud of the first pair i bought, but was easily able to exchange them for another pair which are so far working flawlessly. They sounded great out of the box, but I played around with some custom EQs and the wavelet app. So far I'm digging the auto eq setting on the wavelet app best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Superpants, we're glad you are enjoying our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for your recommendations and for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Good overall
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall high quality sound, good noise cancelling. The ear pieces do become smelly and hard to clean.
I would recommend this to a friend - Pros mentioned:Sound quality
Noise Cancellation Disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hopeful that these were going to replace my blue parrot headphone that I use for hands free comms in my truck. The reality was somewhat disappointing to say the least. The music listening was good and I was happy with that but when I would talk on my phone the other person listening said they sucked with the background noise that came through compared my BP. I was so hopeful but there to expensive to have such a disappointing noise canceling feature.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelP, We regret to hear you are having an issue with your Sony in-ear headphones. This is definitely not the customer experience we want you to have. Please make sure to update the firmware of your headphones to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads. The updates include key features, applications, and bug fixes. To further isolate the issue, you can follow the guide from this link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239090.html.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Sound quality
Comfortable. Versatile. Long battery life.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best ear buds I've used to date. I usually use them for work for listening to music or just having something playing in the background. It is also really easy to switch Bluetooth pairing for when I have a teams meeting. They also don't pick up all the other background noise in the office.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnM, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Lost headphones not searchable on iOS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality of these headphones are great, but every other headphone on the market has the ability to track location in the app except for these. If you have an android they are great, but if you have an iPhone and forget where you put them, there is no way to ring them or check last know location. This technology has been around for years and is standard on all the other headphones I have owned, but these $250 earbuds don’t come with this feature.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MikeC,
While we are thrilled to know your satisfaction with the exceptional sound quality of our WF-100XM4, we are really sorry if it doesn't feature a location tracker app for iPhone/iOS device. We value your comment and feedback. At Sony, we are always looking to improve our product quality and features for the best customer experience. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase, and for choosing Sony.
- Romeo
- Pros mentioned:Sound quality
Fantastic
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones,a little chunky but everything from the deep sound core of these things are 10/10 I have had the last two versions of them and they just increase in quality everytime
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
EXCELLENT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If there are better earbuds out there right now, there aren't many better!!! I bought these today and popped them in immediately. The tips are memory foam and they fit great. The sound? I am an unashamed drinker of the Sony ANC KoolAid and these buds don't disappoint. I was at my son's workout right next to booming hip hop speakers. During quiet spots in my songs the boom bled through, but not while the music was playing; we're talking about six feet away from monitor sized speakers. The sound is clear/crisp, the mix is stellar and the buds stay put. I just returned a pair of wf-1000xm3's; I really wanted to like them, but they just don't stay in your ears. Spending that much money on poor fitting buds makes no sense. This year's model fixes everything that is wrong with last year's buds. This is a straight out of the box review, so I'll revise as I get some more time with these babies. But right now? SO satisfied!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuvBstbuy Excellent! We're glad that these headphones fit perfectly. We also appreciate that you like the sound quality. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
No thanks.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had watched and read reviews before purchasing this product. I was expecting to hear the best sounding earbuds in the market. To my surprise it did not meet expectations. It was lacking the bass you can find in a JBL. The sound lacked the quality you expect from this high end model. The noise canceling was amazing and the best of any earbuds I've tried. Overall it was not worth the price.
No, I would not recommend this to a friend - Pros mentioned:Comfort, Sound quality
Go get these...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and the sound quality is perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Badnewz, We are happy that you like the sound quality of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort, Sound quality
Audio quality is perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality. Great comfort ability and the noise cancellation is near perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gwilgs116, we're glad you like the sound quality of our product. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Amazing noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re looking for good sounding headphones while blocking out every noise there is, these are the ones. The sound is good, not great. I like a little more bass but you can use the eq settings in the app to customize it. The fit way better than the xm3’s did in my opinion. The real winner is the noise cancellation. It’s on another level! You won’t find better noise cancellation anywhere else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buck, Great! We're glad that you like the fit and noise canceling function of your new earbuds. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. To get the most of your headphones, please download the Headphones Connect App. It has an equalizer to fine-tune to your music. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound qualityCons mentioned:Volume
I'd buy them again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fit, great sound, not as loud as I'd like, but great to hide underneath a hat, amazing battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Midnightjelly, That's good to hear! We are glad you like your new Sony wireless headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life, Sound quality
Sony 1000xm4
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds quakity is excellent overall. The app is user friednly and you can make many adjustments to the EQ. Only problem i habe is with calls. It seems to make a chirping electronic noise thats very distracting when on calld with others. The noise really only occurs when they are talking, particularly at the end of certain words. Very odd. But other than that, these are great and have amazing battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mikey,
Fantastic! We are so happy that you are satisfied with the amazing sound quality, user-friendly & intuitive Sony | Headphones connect app, and long-lasting battery life of our WF-1000XM4. It is unfortunate that you are having an issue when using them for calls. We are not sure what model/brand of device you have these headphones connected to. However, you may try following the troubleshooting steps on this article and see if it resolves the problem:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265211
And as a general recommendation, to ensure you get the most out of your WF-1000XM4, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads
Should you need more information/technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for the 4-star review and for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
5/5
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i used them everyday until i got my hands on the xm5 earbuds. they offer pretty much the same features as the xm5 besides a few upgrades but if you're on a budget you will not be missing out on the xm5's getting these
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and the sound is amazing. Would recommend.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Great sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling feature is amazing on these. May not fit all ear types though
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tommy, We're glad that you are enjoying the noise canceling functions of your headphones. The WF-1000XM4 comes in various sizes of earbuds to fit different ear types. Selecting the earbuds and wearing them correctly is a recommendation. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Fit
It's good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ear buds I've ever had but I had to get something smaller the earbuds is also quite heavy and didn't fit just right.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Excellent sound quality, but won't stay in my ears
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son bought a pair of these for himself a few months ago and I thought they were very cool. And for Christmas, he gave me a pair! I love the sound quality and the convenience that they are cordless. I couldn't give them a 5 star rating because unfortunately, they won't stay in my ears. They keep falling out. I'm going to have to figure out a way to fix this problem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Indianagirl, We regret to hear your Sony in-ear headphones won't stay in your ears. Please make sure to use the right size of earbud tips according to the size of your ears and wear them correctly. For more details, please visit the links below:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Despite your concern, we are happy that you like the sound quality of your headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Great headphones w flaw
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These are indeed great quality headphones but they did not stay in my ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Buyer, We're glad that you like the quality of your headphones. We're also sorry if they do not stay in your ears. Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin