Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony headphone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are spendy i will start off with that. But the sound and the actuve canceling is awesome. Definitely worth the money.
I would recommend this to a friend - Pros mentioned:Sound quality
Far better than the bad name brand
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a classical pianist and audiophile. Us classical people are often referred to as the most difficult to please sound snobs-recreating actual music/instruments is NOT what most modern products are designed for. My sound people didnt have any reccomendations for in-ear, wireless buds (which I wanted for convenience for running, and work as a machinist). Impressed with the little $80 bluetooth bose speaker I gave away as a gift recently, I decided to take a leap of faith and try the flagship bose buds out, thinking that this is where bose has invested the most in R&D, and maybe they've improved here... They were enormous, sounded absolutely atrocious (like I prefer to just not listen to anything than listen to anything with the bose. They hurt my ears and sounded like nails on a chalkboard), and the garbage quality, enormous and gaudy case broke the first day I had them. I asked around in some Facebook boards and was advised to try these. Night and day difference. They definitely arent perfect, but for the price, I think I made the right choice. The build quality is immediately obviously way, wayyy better. The case is sleek, robust and minimalist, and the buds are much smaller and less 'notice me! notice me!' The sound is so much better than the bose its not even funny-the bar was impossible to set any lower. Still not perfect, but theyre bluetooth buds. Noise canceling is amazingly effective, and the app is very intuitive. As an android user, I'm continuously impressed with how well the Google assistant works with these guys-I can be on my phone all day, texting and such, without ever pulling out my phone. Few cons: the active location noise canceling is a good idea, but not quite dialed in right. I realized how cool it would be if they would cancel on the shop floor, and not cancel in the bosses office. In practice, this didnt work well and I just wound up turning the feature off. It was basically cancelling and uncancelling constantly for no reason any time I moved (on my feet all day). Also, the speech detection is really cool (theyll mute while you're talking) except I found they would mute every time I yawn, sneeze, talk to myself or lip sync. I do all of these things way more often than I realized so I also turned that off. The battery life is not that great... I clock in at 7, and by lunch at noon theyre around 20%. After being in the case until 12:30 though, they're back to 90%. I havent had to go without music yet as a result of dead batteries. They recharge quickly and the case has a much higher capacity. All in all, they arent perfect... but, I think its safe to say these are the best bluetooth earbuds currently available.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi reece,
Fabulous! You've made a great choice! We are extremely pleased that you are satisfied with the sturdy build & stylish design, exceptional sound quality, outstanding noise canceling feature, intuitive & user-friendly companion app (Headphones Connect app), quick charging feature, Google Assistant function, and superb performance of our WF-1000XM4 compared to another brand.
We truly appreciate your input with the Ambient Sound Mode, battery life, and Speak-to-Chat features of these headphones.
For the ambient sound mode, you may find the following article helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00229328
For the Speak-to-Chat, this feature activates when it detects the speech of the person wearing the headset, but in rare cases it may activate in response to vibrations caused by devices such as electric toothbrushes, electric massagers, and electric shavers, or by activities such as brushing your teeth, coughing, or humming. In cases where the Speak-to-Chat mode frequently activates by accident, set Speak-to-Chat to “L Sensitivity”.
ref: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428692.html
And for the battery life, the usage hours may be different depending on the settings of various functions and conditions of use. You may check out the link below for the available operating time of these headphones:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241094.html?search=ambient%20sound%20mode
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
In the future you need more information or technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for the detailed review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, love the design and how the attach to the case. Battery dead after a few months.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Excellent but not super comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Typical Sony quality sound and excellent noise canceling. The problem I have with these earbuds is the fit. No matter how many times I try I can't get them to sit comfortably in my ears using different tips and positioning. That's the only reason it's not five stars. The charging case with the magnetic seal is really excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reef,
Thanks for sharing your thoughts and experience so far with your new WF-1000XM4 headphones. While we are glad you like the excellent noise canceling and sound quality, we regret your experience with our product and we apologize if the unit did not fit you well. We appreciate your effort on trying all the earbud tips that came with the unit. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. For the proper sound quality, noise canceling function, and call sound quality to be effective, it is advisable to follow this Help Guide link for wearing the earbuds properly:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
The WF-1000XM4 features an Ergonomic surface design for a stable and comfortable fit. The newly developed “Noise Isolation Earbud Tips” are made using a unique polyurethane foam material. Soft and elastic, it maximizes the surface contact area between the earbud tip and the ear canal, eliminating gaps between them to reduce noise with more secure fit.
Thanks for sharing your feedback.
-Jess
- Pros mentioned:Comfort, Sound quality
Waiting to see how the WF1000XM5's could improve!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are and always will be my daily drivers. I have misophonia- (a sensitivity to sounds) and with the ease of controlling what noise comes in and what is left out is amazing. I can keep them in without struggling to hear around me in a natural way, while also listening to music at a low volume in my free time. The noise canceling is some of the best you can get and probably better than the headphones since its right in your ears. You barely feel the pressure of that vacuum effect aswell, making these the most comfortable earbuds i've worn out and even slept with
I would recommend this to a friendBrand response from SonyListens
Posted .Hi comcast, We're very grateful for this positive feedback! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony! Jay
- Cons mentioned:Volume
Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, volume could be a little more louder imo
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing Headphones!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ambient sound allows you to hear everything around you while you are enjoying your favorite music or podcast. The noise canceling is superb. I can’t answer a call without them!
I would recommend this to a friend - Pros mentioned:Battery life
Definitely recommend.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The BEST. I have tried several types of headphones but none compare to this. The quality and durability is great. The battery life is another plus.
I would recommend this to a friend - Pros mentioned:Bass
Really great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really fantastic earbuds. The one thing about Sony’s headphones is that you always get punchy bass, always. If you are looking for great bass and great sound these are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonS, we're glad you like the sound quality of our product. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for choosing SONY! ~Earl
- Pros mentioned:Battery life, Sound quality
Do we really need to rate these???? Yes we do.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, another Bluetooth earbuds to review......well these are Worth It! These have great sound. Highs and lows are so well reproduced. The noise-cancelling really does work. Some say there are a few out there better then these but to me these are so crazy good. Battery life is what they say it is. These might be high in price but they are working it. So if you want some with some great bells and whistles then get these. The app used for these might seem overwhelming at first on your cell but little by little you get the hang of it. SO GLAD I GOT THESE EVEN AT THE SLIGHT PREMIUM PRICE!!! Definitely 2 thumbs up and fine holiday fun!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustMe, Thank you for the awesome review! We're thrilled to hear you're enjoying the exceptional sound quality, industry-leading noise cancelation, long-lasting battery life, companion app, and overall features of these new Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great sound and quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound with noise canceling is perfect. They give you multiple ear buds for different types of ear sizes. I've tried samsung and it didn't last. I would recommend these sony headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello QuangN, We are happy that you now have a perfect noise canceling in-ear headphones. You chose the best brand. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Best earbuds i found so far!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent, connectivity is great and easy
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Darla, We are thrilled to hear that your Sony wireless in-ear headphones are the best earbuds for you. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Best in the bizz!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good noise cancellation!! I really like having control on how to modify the EQ. I use the 'speak-to-chat' option... really comes in handy when at the office. It does take a few tries to get used to it. Major upgrade from the WF-1000X3 that I still have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luizz, Great! We're glad that you are enjoying the noise canceling function, features, and EQ settings. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
The best ear buds for work.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these ear phones for work. I am a electrician I’m always in the attic and basement working. These ear phone don’t fall out of my ear when I’m moving around. Great quality and sound. 
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alberto, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
An Incredible Piece of Wireless Earphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds is great. The foam ear buds are easily get dirty and damage. A little bit pricey but the unit itself is high quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Namaste, we're glad you like the sound quality of our newest industry-leading noise canceling earbuds. Earbud tips are consumables. If the earbud tips are damaged and need replacing, contact your nearest Sony dealer or purchase the EP-NI1000 S/EP-NI1000 M/EP-NI1000 L (2 each), sold separately. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony! ~Earl
Great sound, but fall out of my ears
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was good, but they would not stay in my ears when I was working out, so I returned them for a pair that wrapped around my ears. Perhaps my ears are too small for earbuds because my Samsung did the same. The only ones that seem to work well are the wraparound.
I would recommend this to a friend- Pros mentioned:Sound quality
Good quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good product, good sound quality, I recommend it
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Best earphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earphones! The sound, noise cancellation, comfort, and app are amazing! The best part is the battery life, the ones I got last 7 hrs, almost a shift! SONY FOR THE WIN!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techinlove9 Amazing! Good to know that you are loving your new headphones. We also appreciate that you like the sound quality, comfort, using the app, and the battery life. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Anc, Sound quality
They stayed in well at the golf range.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've waited a long time before buying wireless earbuds. As you've probably seen, ANC is terrific, sound is terrific for wireless buds (still prefer my Sennheiser HD650s) with a little EQ adjustment, and phone calls are good. The form factor is nice as I skipped of the XM3 cause I didn't enjoy how they looked. The foam tips aren't as good as the comply foam, but they work very well. Most importantly, I brought them to the driving range and was swinging out of my shoes, not once did I feel them becoming loose. Would highly recommend, even though the price is obviously on the higher side. You do get what you paid for, but of course that's subjective.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DailyListener,
Thank you so much for such a great review! We're glad to hear that you are enjoying your new headphones. Nice to hear that it suits your needs and expectations. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. We appreciate your feedback with regards the XM3 as we continuously seeking ways to improve our product and services. Thank your for choosing SONY! - Kris
- Pros mentioned:Sound quality
Solid Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have gone from AirPods, project rock, JBLs & now Sony. These by far as worth the $$$$. Even better when you get $100 off. I have road tripped, flown & walked on the treadmill. They noise canceling is on point!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrendaV, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin