Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Fit
Connects to only one device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome! I wound up returning them because they only connect to one device, so it didn't work for switching between my phone and tablet like I planned. They're a little bit big too, so they feel like they may fall out. But the sound quality is amazing and I think you get used to the feel of them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steph,
We're glad that you like the sound quality of the headphones. It's unfortunate that the unit was returned. For optimum fit and comfort, it is recommended to wear the headphones properly. Regarding the multipoint function, this function is currently available on the Sony WH1000XM4.
The WF1000XM4 headphones are still amazing. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
Thanks for sharing your review and we hope you consider Sony in your future purchase.
-Ralph
- Pros mentioned:Sound quality
Happy Customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is excellent for the price point. I have larger ears and they fit very well. No issues dropping out of my ears. Sound quality is excellent. Sony built an exceptional product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrendaT, We're glad that these fit perfectly. We also appreciate that you like the sound quality. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Not as suitable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Little awkard at the begginign until you adapt to them but a really nice sound
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, BGValentin.
We are thrilled to know your satisfaction with the exceptional sound quality of our WF-1000XM4. We appreciate input when wearing these headphones. For optimum comfort, fit, and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Good ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound and great sound canceling. Comfortable to leave in for a work out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamieT, We are glad that you like the sound quality and noise canceling feature of your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life, Sound quality
Best wireless earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a few wireless earbuds but these are by far the best. Excellent noise cancelling, I cannot hear coworkers talking around me when I am using these in my office. The battery life is great, I have not run into issues with it being out of charge like some of the competitor products. The case charges by USB-C and wirelessly. It also comes with an app that helps you customize the audio settings, which I highly recommend anybody getting these earbuds to do. I have recommended these to a bunch of my friends and family. Money well spent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CatloverY, we're glad that you are enjoying the noise canceling function and features of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Love these headphones.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I love these headphones. Coming from the original samsung buds these are very similar as far as fit and size to me. Sound and everything is obviously much better as well as a more premium feel. Battery is amazing. I wear my headphones about 6 hours a day and my others wouldnt last all day but theses do with anc on. Little pricey but i would definitely recommend theses.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Curtis, We're glad that you are enjoying the sound quality, battery, and fit of our newest Industry-leading noise cancellation headphones. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double-tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Sony has a great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charging is easy. Sound quality is excellent, the speaking cut out feature is great. So far, an excellent buy. Sony has done a marvelous job with the ear buds. I highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonysupporter, we're glad you like the sound quality of our product! Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY! ~Earl
- Pros mentioned:Battery life
Noise cancellation!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy these. I’m not a fan of over the head phone cause my hair gets messed up. I’ve worn these in several plane rides with no issues. I use them for college as well!
I would recommend this to a friend - Pros mentioned:Sound quality
WF1000XM4 ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WF1000XM4 ear buds have great quality of sound but lacks the polished operations of an Apple Ear bud (any generation) Functionality of answering your phone, advancing music is quit cumbersome. It would help if you could find some instructions of usability.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Very noice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them there almost as good as headsets when it comes to base the sound quality is crispy gust like my nuggets
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Noice, That's great! We're thrilled you love the deep bass and crisp audio quality of your new Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life
I love this headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a couple of days of use I can say that the headphibe has helped me a lot in my daily routine and in the gym, the battery lasts long enough.. I can used whit Alexa too I love that
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lordsamsung, Congratulations on your new Sony WF1000XM4! We're so happy to hear you're enjoying the long battery life and voice assistant feature of your new Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound qualityCons mentioned:Fit
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are top quality headphones. I bought my spouse some & he likes them. Overall I like the headphones because they're good & have both good sound for calls + music. It's hard to find headphones that are good for both calls & music/sound. As suppose to having to buy 1 pair of headphones for music & another pair of headphones for phone calls. The only problem that I had with the headphones is that they're big for a woman's ear canal & a little bulky. I like something small, light and fitting for my ear canal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GgLuv, Great! We're glad that you like the overall performance of your headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Pricey but worth it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. They connect easily and are a great backup when my AirPods are dead
I would recommend this to a friend - Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first pair of wireless earbuds. Very impressive quality. It was a surprise to hear voice prompts telling me the status of the buds.
I would recommend this to a friend - Pros mentioned:Sound quality
Great product
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is immaculate, the noise canceling is perfection too. I thought theu would fall while running but they never did.
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing Sound Quality for True Wireless Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Earbuds. My AirPods Pro suffered from static issues within a year, so I looked for a suitable alternative. While the Sony wf-1000xm4 are more expensive, and integrate less perfectly with apple systems, their sound quality goes far above and beyond that of most other wireless earbuds I have had. The app, while not perfect, has excellent EQ Settings, and most aspects run smoothly. One complaint is the touch controls. Too often have I pushed them back in, and had songs skip, pause, or the noise cancelling switch off. I got used to it, and pressed on the brass part instead, so essentially a non-issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArchTechGuy, We are glad you like the quality of your new Sony wireless in-ear headphones. You chose the best brand! Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Cons mentioned:Fit
Good sound, poor fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure these would sound great if I held them in my ears constantly, but they would fall out every time I would smile when on the phone. If you were sitting in a chair motionless, it would probably be great, but I can’t imagine them staying in your ear if you’re doing anything other than that.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ludaweedseed, We're sorry to hear that these fall out. This is definitely not the experience we'd like you to have. Allow us to help and turn your experience around.
Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Sony earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nose cancelation is amazing, music quality is great. Couldn't expect anything more out of these.
I would recommend this to a friend - Pros mentioned:Sound quality
Lots of bass!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancellation. I was really surprised by the sound quality. Have to install an app to get the most of the headset, that wasn’t a plus. No tracking capabilities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrtrx450, We are glad that you like the sound quality and noise canceling feature of your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Anc, Sound quality
Amazing earbuds!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from AirPod pros and the difference is night and day for me. The ANC is amazing and so is the sound quality. Sony did an amazing job with these earbuds. I am very pleased with this purchase. I fell asleep with these on and even laying on my sides the sound did not come out muffled. The speak to chat function is nice as well it's great that I do not have to take out my earbuds to listen or talk to someone as that function takes care of it. You can also turn it off if you talk to yourself occasionally.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi M0rbidJ0ker, thank you so much for the 5 Star review! We are incredibly pleased to hear you are satisfied with the fantastic noise canceling function and exceptional sound quality of our WF-1000XM4. We are also thrilled the speak-to-chat functions perfectly match your needs and expectations.
The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Canceling to Ambient Sound and long tap for Quick Attention, or double-tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app.
Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-canceling performance of our acclaimed QN1e chip and goes even further. Improved noise-canceling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise canceling yet uses less power.
Thank you so much for the 5 Star review and for choosing Sony!
- Romeo