Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Amazing if they fit. Hurts if they don’t.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling: amazing Sound quality: great Comfort: inside of buds rests on ear, hurts to use for more than 2 hrs. Buds sag down a bit and press on hard part of ear. Battery life: Have been able to get 3 hrs with buds down to 80% left, so probably could get 8 hrs. App: Easy to use and granular control
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello SimpleMan
We appreciate the positive feedback regarding the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
Premium sound quality and noise cancellation!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly rated wireless earbuds work as described. The sound is excellent, the noise cancellation is awesome, and the overall design is perfect. I dropped the rating by one star because of the shorter battery life compared to my "beats" headphones these replaced... but still reasonable overall.
I would recommend this to a friend- Cons mentioned:Fit
Just “OK”
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not stay charged as long as I was hoping, not user friendly with iPhone, and too large for my ears!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi burnsy, thank you for choosing and purchasing our industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with the operating time of your SONY unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html?search=battery
For using the unit with iPhones, you can find this link helpful:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000238965.html?search=iphone
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY.. ~Earl
- Pros mentioned:Sound quality
Nothing better
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These worked amazing. The sound quality was perfect. Sounded like I was live! The noise cancellation worked as advertised and cut it all out. Recommend 10/10
I would recommend this to a friend - Pros mentioned:Sound quality
Love/Hate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these, the sound qlty is great and the noise cancelation is fantastic when at the gym. However the case for the earbuds I keep having issues with where at some point it'll stop being able to charge so it becomes useless when im unable to charge my earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jamesm, While we're glad that you like the audio quality and noise canceling function, we regret to hear that you're having an issue with the charging case. To further assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound qualityCons mentioned:Volume
MyfirstSonys
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great. I had problems with playing one headset at a time. It would not let me play one, while the other was in the charger. I finally had to reset them and it started to work. Still trying to figure out the ear pieces, and which one will work best for me. Wish they had a little more volume.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MyfirstSonys, We're glad that you like the sound quality. Please check the Help Guide for troubleshooting steps to follow if the sound level is low.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239120.html
We also recommend updating the software and ensure you have downloaded the Sony Headphones Connect app. It has an Equalizer/CLEAR BASS setting which can be customized to fine-tune your music. This will give you more control over your headphones and their performance.
Reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241109.html?search=bass
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Should be a better fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound but doesn’t fit well, starts hurting ears within 20-30 minutes
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lucky,
Thanks for sharing your experience so far with your new WF-1000XM4. While we're glad to hear you like the sound quality, we regret to know that you're having constant pressure on your ears after a few minutes of use. We value your input and appreciate the feedback.
The WF-1000XM4 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, to reduce discomfort while wearing the headphones, try to use the right size according to the size of your ears. We also recommend twisting the headset unit to fit it snugly into the ear canal and adjust the positioning of the headset unit until it fits comfortably: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
Regards
Jess
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound. They are a bit heavy so can fall out at times.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello pinkbeat, We are glad that you love the sound quality of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Please make sure to use the right size of earbud tips according to the size of your ears and wear your headphones correctly so that they will not fall out easily. For more details, check out the links below:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Excellent sound, bulky in ear.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I own/have owned AirPods, airpod pro, beats fit pro, cheaper j labs wireless ones. I would probably put this top of sound and definitely number 1 in noise cancellation. It is pricier than most. AirPod pro honesty fills everything but battery life. I found the beats fit pro the best ergonomics and on par sound wise with airpod pro but the quality is poor and the winglets do not last. You won’t get quality issues with airpod or the Sony. I routinely use more than 1 set in any given day. If not for poor battery life of airpod pro, I wouldn’t need a second pair. This is bulky but has unmatched sound. You basically weigh your trade offs and decide what is right for you. The ergonomics of Apple can’t be beat. They fit the best and you can definitely wear the longest if the battery lasted longer. But the Sony truly does have a step above sound. Maybe I just need to wear it more and longer to not get stuck on the bulkiness.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spiderz113,
Thank you for your time to write this review. We're glad to know you like the amazing sound and noise canceling features of the WF1000XM4 when comparing to other brands in the market. However, we're sorry to hear we were not able to meet your full expectations with the design of the earbuds. You may find this link helpful on how to wear the earbuds properly to obtain proper sound quality, better noise canceling effects and call sound quality: performances.https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. We appreciate your feedback and thank you for purchasing Sony! - Kris
- Pros mentioned:Bass
Best of the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best pair of earbuds I have ever owned and I’ve owned A LOT! Like too many. Download the app and increase that bass. These earbuds have the best bass out of anything I’ve tried
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Themanwhospeakstruth, Thanks for sharing your awesome experience. We are happy that your Sony WF-1000XM4 are the best earbuds you have ever owned. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Great audio sound for earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality great I wish it was a a little more louder like Samsung earbuds Pro 2 or republican gaming earbuds but loved it feels more comfortable in the air
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are very nice if they are comfortable for you. I found a different product to be more comfortable for my use case and my ear, but these do sound good for general music listening
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cmg0123, We are glad that you like the sound quality of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. To have a more comfortable listening experience, please make sure to use the right size of earbud tips according to the size of your ears and wear them correctly. For more details, check out the links below:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Thank you for choosing Sony!
Vincent
- Pros mentioned:Sound quality
Sony vs Bose
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent. I prefer the Bose over these, but they get the job done.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiska, Good to hear that the WF1000XM4 does a decent job. We take into consideration all feedback as it helps us improves our products. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Best I’ve had so far
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound so good it’s almost ridiculous. Use a single bud at work with a custom fitted earplug in the other ear. When ANC is active, earbuds are actually quieter than my professional earplugs. Very good call quality in noisy environments. Decent range-to-phone on the connectivity; I can wander off quite a ways from source, enter rooms, go around corners, etc and still stay connected, even with one earbud. Work 12 hour shifts, rarely have to charge during that time, especially if I am just using the ANC. Great upgrade from the XM3s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AverageEndUser, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best noise cancelling earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work amazing! I've never had good quality earbuds with noise cancelling. It's scary how good the noise cancelling feature is. Time to ignore my boss at work! Lol
I would recommend this to a friend Very customizable. Fits all ears
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. It has a bunch of different tips to fit all ear sizes. They even have an app that makes your audio much more customizable. Very easy to use too, after you connect it to your phone, it’s as easy as putting them in your ear and it automatically connects for future uses. Sony did good on these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TristonP,
Thank you so much for taking the time out to share your great experience with us! Your kind words encourage us greatly. We're glad to hear you are enjoying the comfortable fit, Sony Headphones | Connect app. easy connection and use with your new WF1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris
- Pros mentioned:Anc, Sound qualityCons mentioned:Ear tips
Sound amazing but defective.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are easily the best sounding earbuds I’ve ever used and the ANC is amazing. Loved them for the 2 bike rides I used them on. My issue was one bud died way way faster than the other right out of the box. One bud would be at 70% and the other would be dead. Also the ear tips while comfy for me tore within one use. I was still within the return period so I returned them as I had a bad taste left in my mouth with them and didn’t want to bother with exchanging for a another pair. The get 2 stars because like I said they sounded amazing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Buzzkill38, we're glad you like the sound quality and noise canceling feature of our product. We're sorry to hear that you had returned your SONY unit.
For battery issue which the one earbud drains faster, it is recommended to follow this link:
https://www.sony.com/electronics/support/articles/00284577
You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. It is recommended to check this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html?search=replacing
We have our Support Team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl
- Pros mentioned:Sound quality
Awesome earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are simply perfect for what I use them for when I clean my car it helps alot I can barely hear the vacuum cleaner and they sound great these are my second pair now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LaM1,
That's very nice to hear! We're glad that you like the sound quality of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony WF-1000XM4
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality ! Crisp highs, detailed mid bass ! Fit perfect in my ears and stay in all day without fatigue. This was my second pair, couldn't be happier !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RogelioL,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality and comfortable design of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great for noise cancelling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bulky for anyone with fibromyalgia. Excellent noise cancelling. Takes getting used to, especially for sleeping
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JOzzy, thanks for your feedback. We're glad that you like the noise canceling feature of your headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin