Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Can’t go wrong here
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony lives up to it’s reputation here! GREAT sound quality. Good battery life, wireless charging case and it pairs with PC, Mac, iOS, Android, etc. I like the foam tips it comes with as it helps them stay in your ears better. These are easy to use and the app you load on your phone makes it even easier. You can adjust the EQ to your liking, noise cancellation, hear-through, etc. Great buds. The ONLY thing I wish they did better was switch/hand-off between devices automatically.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankCastle, Great! We're happy to hear that you like the audio quality, noise canceling function, battery life, and ease of customizing your settings and using the app. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Get 'em you'll love them
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best earphones out there. The sound is fantastic, the Bluetooth is also superb and the look is rad
I would recommend this to a friend - Pros mentioned:Sound quality
My go to for earbuds or headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lost my last sony earbuds and decided to buy a new upgrade, and i was mind blown. The noise cancellation was shocking and great music quality. 100% recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ronnie, We're pleased to hear that you are enjoying the noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life
super comfy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them to replace my airpods and they sound amazing i would say on par or better and the battery seems to last a bit longer
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Not very comfortable for me
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and technology but not a great fit for my ears
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ricky, We're sorry to hear that this WF-1000XM4 Wireless Noise-Canceling Headphones. The earbuds may not work as designed if they are not worn properly, or the size of the earbud tips doesn't match the size of your ear canals. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. Refer to this link for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
We're glad that you appreciate the sound quality with this WF-1000XM4 Wireless Noise-Canceling Headphones. Thanks for choosing Sony!
- Pros mentioned:Sound quality
Very nice earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is very good for a pair of earbuds, but they’re not as good as over-the-ear headphones. This is probably a problem with most earbuds. I can still hear some noise when I use these, but generally not a lot. This may also be a problem with earbuds in general. I have nothing to compare them with at the moment. I have not tested them on an airplane. I do not find them particularly comfortable, but again, this might be a general earbud problem, since they stick inside your ears. They do stay in place inside my ear when I’m walking around. The synching works great. The functionality appears to be very good and the tapping to change functions works very well. Certainly, they’re easier to carry around than over-the-ear headphones, and sometimes you might want to hear other noises around you, which is a plus to earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marc, thank you for choosing and purchasing our product. We're glad you are enjoying the sound quality, portability, and functionality of our industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with the noise canceling feature and the fit/comfort of our SONY unit. If the effect of noise canceling is not sufficient, please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html?search=sufficient
For comfort, please change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. You can check this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html?search=fit
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Battery life, Sound quality
Noise cancellation is excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality provided by these ear buds is excellent, and the noise canceling is really stellar. I am a drummer, so I regularly put these in my ears when practicing. If I leave the cancellation on I can barely hear the acoustic drum set as I’m playing it. I actually turn that feature off while practicing, and the seal of the ear buds into my ear canal is good enough that I do not have to turn them up. This allows me to practice with very little negative impact on my hearing at all. The battery lasts a very long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamfordDrummer, Great! We're glad that you are enjoying the sound quality and noise canceling function of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony did a great job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have them for a little while now, and they're incredible. I did end up switching to silicon tips, and that made the experience better. 100% recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ernst, We're happy to hear this feedback! Good to know you were able to get a much better experience by switching to silicon tips. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Compared to Bose QC 2, I returned the Bose.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound of Bose and they are more comfortable but call quality was terrible. The Sony XM4 were better in all fields except comfort. I got mine for 184.00 where as the New Bose were over 300, no brainer, returning the Bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bree, We are glad that you like your new Sony wireless in-ear headphones more compared to a different brand. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme and IPX4 water resistance. To be more comfortable while wearing them, please make sure to use the right size of earbud tips according to the size of your ears and wear them correctly. You can visit the links below for more details:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Amazing Noise Cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had WH2 headphones and althought the noise cancelling improvements weren't obvious at first they really showed their capabilities when I took them to this festival I didn't want to go to with my friend. definitely worth the money. recommend %100
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Car0arev,
Awesome! Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. We appreciate the recommendation and thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
great for flying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great for flying, reduces loud plane noise significantly. Reduces noise similar to a fast celing fan. just a tap on the left to return to ambient sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi allnite, Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Sony wf-xm4
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is good at beginning for two weeks but after heavy use it’s not same as in the beginning. I think Sony should start program to fix to original sound as it came with package. It’s like old used car is not same as brand new. I would recommend buy only if extra budget.
No, I would not recommend this to a friend,battery messed up!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 months after my 2 years guarantee expired they stop charging properly and wouldn’t charge as before,,, they wouldn’t charge 100 percent plus they would last only like 2 hrs max
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones Sound is wonderful Would recommend
I would recommend this to a friend - Pros mentioned:Sound quality
Great pair of headphone.
|Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit and great sound. They don’t have the same noise canceling as the over the ear counterparts but they do a great job of drowning out NYC noises.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HectorG, We're glad that you like the sound, noise canceling, and fit. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Get them now
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ear buds with solid high quality sounds than other ear buds. Would get them again and highly recommend to family & friends, even has noise cancelling in it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Myka, we're glad you like the sound quality of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Great noise cancellation and battery life
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound quality and awesome noise cancellation but go with AirPod pros if you own an iPhone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi spydercapriani, We are glad to hear you are enjoying the great sound quality and awesome noise cancelation of the industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during the conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Refer to the link below for Compatible iPhone/iPod:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428698.html
Thank you for choosing Sony! Jay
- Pros mentioned:Comfort, Sound quality
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I first purchased the samsung buds which were really terrible. Returned them before leaving the parking lot. These, however, are really great headphones. Everything about them is great, well not everything. They are a bit bigger than my jabra elite 75t active. But they sound soooo much better. The feel good in the ear. Probably shouldnt wear them for more than a couple of hours though. You start to feel them in the ear. Excellent noise cancelling. Totally an impulse buy, buy if you have the cash to blow, why not?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Donny, We're glad that you are happy with the purchase of the WF-1000XM4 Wireless Noise-Cancelling Headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Jay
- Pros mentioned:Sound quality
Great sound quality and price
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones cheaper than other high end wireless buds but deliver just was good if not better sound quality
I would recommend this to a friend - Pros mentioned:Sound quality
Great NC earbuds!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and the noise cancelling works great! Easy to set up and use.
I would recommend this to a friend