Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
I can hear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is nice to hear people talk.My hearing is not the best,and I struggled to hear everything sounded muffled.It is very clesr sounding.
I would recommend this to a friend - Pros mentioned:Sound quality
Not comfortable in ears during long sessions
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice clear and crisp sound in the mid and high range. I am not impressed with the low end. I wish the bass gets more punch and thump. The 360 sound is just not that impressive to me and hear no real difference between Master and 360 versions of songs. I find the earbuds themselves are uncomfortable in the ears. The foam tips are itchy and get irritating when listening for long periods of music or podcasts. I feel I need to take them out often to itch the inside of my ears. I am still on the fence on returning them but for what earbud brand? I am not sure. I don't think they are worth the price. Uncomfortable earpieces and the lacking of the deep bass. I do love the Treble and midrange clarity though.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JustinF, We're glad that you like the sound quality. We're also sorry if they become uncomfortable during long sessions. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Note: Try lowering the volume or take a break from wearing them for a while.
How long have you been wearing the headphones? The longer you wear headphones, the more your ears may hurt. Note: You may need to limit your headphone usage.
Please also ensure you have downloaded the Sony Headphones Connect app. It has an equalizer which can be customized to fine-tune your music.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is much better than the X5. The battery life needs improvement
I would recommend this to a friend - Pros mentioned:Sound quality
Best earbuds with great cancellation noise
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really awesome, have a great 3d sound and powerful cancellation noise, I proof taking with hard wind and my friends don't hear anything I recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardVelazquez, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great sound quality and price
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones cheaper than other high end wireless buds but deliver just was good if not better sound quality
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent All Around
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I fell in love with Sony when I first purchased a set of WF-1000xm and have since purchased every iteration. I couldn't have been more impressed by this most recent (WF-1000xm4) products abilities. ANC (Active Noise Cancellation) is impressive for me as I have an auditory processing disorder and these truly wireless headphones all but silence every external noise to bring me to a calm place. Unfortunately I lost the left earbud and can't afford a new one. That is my fault and not a gripe about the product. However I am slightly annoyed that I'm no longer able to use the right earbud alone. In order to put the device into pairing mode you need to have both earbuds accessible so I'm left hanging into an expensive paperweight *Sad Face*.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan, Thanks for the awesome review/feedback and for sharing your experience with the WF1000XM4 Wireless earbuds.Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. While we're glad to hear how much you love these earbuds, we're sorry to hear that you are missing one side. The two sides of the headphones and the charging case are all pre-set with information that allows them to communicate to and from each other, such as one-touch connection. These settings can only be configured at the Service Center with all three components present. For this reason, you can't simply replace one missing part.
If you lose the charging case or one side of the headphones, send the remaining items to the Service Center so that a replacement for the missing part can be acquired and reset with the remaining components. However, please note that the warranty does not cover the cost of replacing lost or missing items. More details in the link below : https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00189241
Hope this helps. Thank you for choosing Sony!
Sincerely,
-Craig
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, amazing sounds, noise cancelation cannot be better, love these
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Amazing sound and Alexa built in!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to admit I was kind of skeptical when I bought these and wasn’t very sure if the ear buds would have been a great fit or not because I didn’t do any research on them but after reading that they had Alexa built in it it made up my mind to try them. It has AMAZING SOUND!! And a super deep bass and to my surprise I find them to be far more convenient and higher quality than the AirPods and beats. I am happy with my purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paradox1e, We are thrilled to hear that you are happy with your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Bass
Bass
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took a bit to adjust to them but worth it Bass is clean and clear
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Best noise canceling earbuds.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good earbuds with excellent sound. The noise canceling on these is the best I've experienced in an earbud. If you want better, you'll have to go with a pair of over the ear headphones. I use them for work almost daily. I've already had to replace the original foam tips, because they ripped. They don't always stay in my ears perfectly, and will occasionally need readjusted, but since I'm only using these for work it's only a minor annoyance. I use Vista 2's for exercise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sean, Awesome! We are glad that you are enjoying the sound quality and noise canceling function of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Fantastic Earbuds
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing earbuds, audio quality is great along with the noise cancellation they don’t allow a lot of outside noise in.
I would recommend this to a friend - Pros mentioned:Sound quality
Real love
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones, can't imagine going anywhere without them. Sound quality, noise canceling and ambience are top tier. Compact and great fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stacks, We're glad that you like the sound quality, noise canceling, compact, and fit. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Great function, tricky fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling and sound quality are amazing, great battery life. I had to try a bunch of ear tips to get the perfect fit, but got there. Standard shape so you can use pretty much any eartips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WhirlpoolFridgeOwner,
Fantastic! We are extremely pleased to hear your satisfaction with the amazing sound quality, industry-leading noise canceling function, long-lasting battery life, and overall performance of our WF-1000XM4. We truly appreciate your feedback with the fit of these headphones. For optimum comfort, fit, and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Sony ear buds
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Music sounds wonderful. Voice calls are clear as well. Functions from touch aren't as responsive as others. Ear pad deteriated. Cracked and looked quite worn within 60 days. Needs replacing. Water resistent impressive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi D121, thank you for choosing and purchasing our industry-leading noise canceling earbuds. We're glad you like the sound quality of the WF1000XM4. We're sorry to hear that you have issues with your SONY unit. For touch sensor issues, please isolate the issue by following this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00268907
For earbud tips, please follow this link:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428695.html?search=earbud%20tips
Replacement parts, accessories, and software for Sony® products can be obtained from Sony Parts and Accessories. Please follow this link for more details:
https://us.esupport.sony.com/support/s/model-accessories?language=en_US&mdl=WF-1000XM4
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Give them a try!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have been great so far. Great sound quality and no ear irritation. I had to switch from the galaxy buds due to an allergic reaction.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonnaR, Wow! That's awesome! We are glad that you like your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Not very comfortable
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decided to return because they felt too bulky on my ears, which made them uncomfortable for extended use. Despite their impressive sound quality and noise cancellation, the weight and size of the earbuds just didn't feel like it was worth it. Overall, they weren't as comfortable or ergonomic as I had hoped hence I returned it.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Good pair
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Music sound quality is spectacular but adjusting to your ears are a bit challenging if you use them to workout.
I would recommend this to a friend - Pros mentioned:Sound quality
in-Ear Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling on these in-Ear Headphones is excellent. I'm in an airplane every week and have enjoyed the piece and quite these headphones provide.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JerryG, We are glad that you like the noise canceling feature of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Love these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super nice sound for a fair price. The controls are a bit touchy for me when I'm trying to fix them into my ear but other than that it's good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoDane, we're glad you like the sound quality of our product. We're sorry to hear that you have an issue with the touch sensors of your SONY unit. You can turn off the Adaptive Sound Control function using the Sony | Headphones Connect app. Please follow this link for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00273264
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality
Worth the upgrade from previous generation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So these are way better than expected, and did the job I wanted while flying. The noise canceling worked better than expected when sitting behind the engines on a long flight. These are lighter and more comfortable as well for me. I have the 1st Gen, and they did the job, but these are worth the upgrade. I also have to say they fit well, are solid, and seem to have the best material at the inserts that I have experienced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Resz, we're glad you are enjoying our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl