Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
YayAudio
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So these are incredible. The sound quality, noise cancelation, and battery life are all stellar. I'm blown away by how well they fit me, normally I'm sensitive to large things in my ears but these ones just rest in all the right places. The sound quality is more flat and analytical than I expected, but the app has eq so you can get whatever sound you'd like. Overall, these outperform my over-ear noise canceling headphones and fit into a teeny little case. Very good stuff.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FlipperPhone, We're glad that you like the sound quality, noise canceling functions, and battery life. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
decent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I expected some heavy bass to these earbuds. They cost more than they are worth in my opinion. The are good overall if you want something that has good quality sounds. I use them in the sauna as well and they do well.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Puig, We regret to hear that the bass did not meet your expectations. We understand that not everyone likes deep bass and we appreciate your feedback. There is good news however!
Download the Headphones Connect app, and you can actually fine tune the sound of your XM4 to your liking. There is a built in EQ that you can customize to fine-tune your music.
Ref: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241109.html
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Should you need further assistance, please email us at socialsupport@am.sony.com.
Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Work great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great. Good bang for the buck. I use them while riding a motorcycle. They do a great job blocking the wind noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanM,
Thank you for the 5-star rating and we're glad to hear that you like the value of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Awesome Noise Canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome noise canceling, I exchanged for black purely for the look
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GamingLaptop, we're glad you like the noise canceling feature of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Money well spent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy. They're easy to use, sound quality is great, and noise cancelling/ambient sound pass through work amazingly.
I would recommend this to a friendBrand response from SonyListens
Posted .H JoelS, We are glad that you like your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Battery life, Sound quality
Dope earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sounds quality is a chefs kiss thats all i can say. It doesn't fall out and the battery is a long time. I give it a strong 4 only because its cancels out the outside tooo good even when the music is off. Zero world problems...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChildishSadbino, Awesome! We're glad that you like the sound quality, noise canceling function, and battery life of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Awesome earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds! Noise canceling feature is the best feature compared to other headphones I’ve used. The only thing I don’t like is when I’m in the gym, I need to readjust them from time to time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tinytim Great! We're glad that you are loving the noise canceling function and features of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, sound quality is great, battery life is pretty solid. Only complaint I have it the mic quality when talking on the phone, sometimes it gets distorted and people cannot understand or hear what’s being said.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ssmiller, we're glad you like the sound quality and battery of our industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with the mic of your SONY unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239090.html?search=hear
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Sony Wh-100xm4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is amazing, the sound quality is a lot better than other top of the line wireless earbuds, and the Sony connect app is convenient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscar, We are glad that you like the sound quality of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Battery life, Sound quality
Good but not for me!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off! The Good- The fit was good,the sound was pretty good, the battery life was pretty good as well. The Not so Good- The sound! All tho it was good I wasn’t blown away by them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarvelousTech, We're glad that you like the fit, sound quality, and battery life. You can also fine-tune your music to suit your listening preference using the headphones connect app. Please ensure you have it downloaded.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Fit
Love them
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love these earbuds a lot but the only issue is that they have a hard time staying in my ear.
I would recommend this to a friend - Pros mentioned:Sound quality
High quality sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I already owned the over the ear version of these earbuds, but bought these for better portability and am just as pleased with the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rachel, we're glad you like the sound quality of our industry-leading noise canceling headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl
Best multi-point bluetooth earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best multi-point device I have found yet, seamlessly switches between desktop and cell phone w/out issues. CAREFUL. If you have both earbuds, you can use one at a time. But if you loose one, it is useless unless you buy a new one and get is paired at a dealer, costing more than $140. If it wasn't for this ridiculous design flaw that costs a ton of $$$, I would rank it a 5 star. One other small downside is that the touch isn't complete reprogrammable. You have certain defaults to choose, but that is it. The charging is awesome. I used it all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LisaH, Thanks for sharing your experience with the WF1000XM4 Wireless earphones. While we're glad that you are impressed with the sound quality, and seamless connectivity, we're sorry to hear that you are not impressed with the touch sensor settings and that you have to spend extra for a lost piece. The earbuds are pre-set with information that allows them to communicate with and from each other. For this reason, you can't simply replace one missing part incase one of the earbuds is lost or damaged. Kindly check the link below. This may help incase you accidentally lose one earbud. https://www.sony.com/electronics/support/articles/00270619 We also apologize if there isn't much customization for the touch sensor setting. We take this feedback and will surely help us to improve in the future. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Solid choice
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid choice for an in-ear-bud, great sound quality and good noise canceling especially for an in-ear-bud.
I would recommend this to a friend - Pros mentioned:Sound quality
Good but expensive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality but the design has multiple flaws. The case can open an close so easily making for a lost piece no safe lock in place. Getting the Earbuds out of the case is a challenge
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YuriC, Thank you for the feedback on your experience with your WF1000XM4. While we're glad to hear you're enjoying the great sound quality of these earbuds, we regret that the design of the charging case fell short of your expectations.
At Sony, we are always looking to improve our product quality and features. We have noted your input about your difficulties when using the charging case and will be sure to forward this feedback to the appropriate department.
Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Sleek
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great. Handy and it doesn’t hurt the ears at all. Very comfy. And i love the color black looks elegant.
I would recommend this to a friend - Pros mentioned:Sound quality
Great buds for Android
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buds for Android's phones, noice cancelling works as expected, a little pricey but found a good discount of 80 bucks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RodrigoG, We are glad you now have a great pair of in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Enjoy! Vincent
- Pros mentioned:Sound quality
Sad return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding ear buds. Unfortunately for me both my ears slightly differ so the foam style tips did not work for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DantteM,
Thank you for the 5-star rating and we're glad to hear that you like the sound quality of the headphones. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
1st Time Earbud Buyer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbud newbie and had no idea what to really expect. Noise cancelling and sound quality shocked me. All around great purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TwoJs, we're glad you like the noise canceling feature and sound quality of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the Money, Active noise cancelling is amazing, fits well with the ear and there are 2 additional tips( Small and Large) and a cable to charge the case, Silver looks amazing in person and it's matte.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Francis, We're glad to hear you feel that the WF1000XM4 is worth its price! Good to know you appreciate the industry-leading noise cancelation, comfortable fit, additional eartips and charging cable, and overall design and color of your new headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam