Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Andy’s EarPods
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and noise reduction and the charging case is great. I wish these bad boys were waterproof
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Good but not for me.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice product with good sound and noise cancelling. My problem with it is that it didn't fit my ears well and wouldn't stay in during workouts. Its not a knock on the product because everyone's ears are different.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PureBlue, while we are glad that you like the sound and noise canceling function, we regret that the headphones didn't fit well. Our WF100XM4 are supplied with different sizes of earbud tips so that you can achieve the maximum effects of the earbuds. In designing these headphones, we also consider the ear canals sizes as it varies from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out and for comfortable listening experience, we recommend selecting the right size earbud tips and wearing the earbuds properly.
Reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Regards,
Erin
- Pros mentioned:AncCons mentioned:Fit
Best noise canceling ear buds money can buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is un matched They are pretty big though and don’t fit in my ears as well as I would like but it’s different for everyone It has 2 apps that connect to it, it’s not really a bad thing but I thought that was strange
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dann, We're glad that you like the noise canceling function of your headphones. These comes in various sizes of earbuds. Please select the earbuds that best fit and wear them correctly for a comfortable listening experience. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have a really good sound profile for rock music. They aren't quite as good sound wise as the over the ear version, but they are way more comfortable for hours of use. They are also excellent for keeping the noise of the lawn mower out when mowing the lawn. Make sure you use the feature in the app that checks to make sure they are fitted in your ears correctly otherwise they won't sound correct.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Alright
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love these but i probably will return. Sound quality is very good but its not bass heavy if youre into that. Sony does have the app which does make your sound quality better. Noise cancelation is okay at best. I still hear everything going on in the gym. My main problem is i feel like its always going to fall out of my right ear. I have had plenty of wireless earbuds and this is the first time ive had this feeling. Like i said i really wanted to love these especially since i bought it on sale ($169.99)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew, thank you for sharing your honest review. We're sorry if your feel like the right bud will fall out and not bass heavy. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.
Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
If the effect of noise canceling is not sufficient, please also try following the steps here:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html?search=noise
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely perfect. I didn’t think the previous version could be beat ( with the exception of the size) but I was pleasantly surprised that is is the perfect size and the audio quality cannot be beat
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ardnaz, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Durable, with great sound quality.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones sound amazing and fit well. Not to mention that the sound canceling is the best I’ve used so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RMDizzy, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort
Best wireless headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony earphones are the best, they don’t fall of my ears like EarPods do and they’re so comfy
I would recommend this to a friend - Pros mentioned:Sound quality
Sony WF 1000XM4 The Noise Cancelling Champ
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ear buds with the best noise cancelling of all. Perfect for blocking the jet noise while flying.
I would recommend this to a friend - Pros mentioned:Sound quality
Overall great wireless earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is like surprisingly good. Sound quality is good as well, but I feel like on phone calls there’s like almost a bell ring like sound while I’m talking. Audio for music, videos, or the receiving end of a phone call is really good though, beats out my old air pods for sure. The ability to have ambient sounds pumped into your ears along with music is great if you’re somewhere you need to be aware of the noises around you because even without noise canceling on they do a really good job at passive noise reduction. Overall would definitely recommend them, my only complaint is that like noise I can hear only while I’m talking during a phone call.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RP9890, We're glad that you like the sound quality and noise canceling function. For call quality, please ensure that you have the latest software installed. You can check the software by launching the Sony Headphones Connect app. You may also follow the steps below to troubleshoot the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265206
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Sony for the win
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned many earbuds from all brands & these right here are by far the best ive ever owned would easily buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlanP, You've made an excellent choice! We're happy to hear this feedback. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
Good for music and studying....not for phone calls
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great at isolating the noise and good to watch a movie or listen to music. However, i would not use them to make calls.... you can hear well, but the other person struggles to hear you or understand what you are saying
I would recommend this to a friend- Cons mentioned:Fit
Good quality bad design
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These did not work for me because of the construction of the product. Very cumbersome to put in abs doesn’t stay in as well as the Bose. I tried them out and was considering them over the Bose but ended up going back to the Bose because they are built better and have better quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sheisme, thank you for purchasing our product. We're sorry to hear that you have an issue with your SONY unit. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. Check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
This Is What You're looking for!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my teenager and it was a great hit. It is everything you need in wireless ear buds. Great sound, and ease of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GamingNeeds, We're glad that she's enjoying her new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Cancelling noises
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a huge fan of the last model of these and can’t sing enough praises about this new version. Fantastic noise cancellation. Great for asmr videos and sleeping with a snoring husband.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katiecakez,
Perfect! Thank you so much for sharing your experience so far with our Industry Leading Noise Canceling Truly Wireless Earbuds, WF-1000XM4. We're extremely pleased to hear you're enjoying all the improvements we made on these headphones, especially the excellent noise canceling feature and impressive sound quality. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
Thank you for giving the product a perfect rating!
-Jess
- Pros mentioned:Sound quality
5*
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I’ve gotten in a long time. The noise cancellation at the best I’ve had. And the sound of exceptional.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Best, we're glad you like the noise canceling function and sound quality of our product! Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Great Earbuds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best earbuds I've ever gotten. I've tried Bose, JBL, Jabra, and Sennhieser. This one beats all of them on sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello farazkar, We are glad to hear that your new Sony WF-1000XM4 in-ear headphones are the best earbuds you have ever gotten. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Battery life, Sound quality
Awesome buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound coming from these Sony XM4's. I use them primarily for work so I use one bud at a time. The one bud alone lasts me my entire 10 hr shift. I do tap the bud off for specific reasons while working every now and then but still gets me through my shift. Customizable EQ is a bonus and the noise canceling plus the sound quality is superb. A must have!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DAdams, We are glad to hear about your great experience with your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Battery life
Very respectable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be fair, this is my first set of in ear headphones. I have learned to become comfortable with them in my ears. I still prefer over the ear headphones, but these are comfortable after a fashion. The sound quality is less than what I was hoping for. They are very good - but I had read about the upsampling and honestly, I don't hear any improvement. If you are just looking for sound quality, you can do better for less money. The wireless connectivity is very surprising. I have gone more than 50 ft away from my phone and into a different room and didn't have a single glitch. Battery life is great and the case is manageable. Overall, these do a great job and don't take up a whole lot of room.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, We're glad that you like the connectivity and battery life of your new headphones. Please ensure to download the Headphones Connect App. It has an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance.
We designed the WF1000XM4 to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great little product by Sony
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent conectivity and ease of use. Very good noise cancelling, and greate voice/music features. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoEnGr001, We are glad that you like your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Enjoy! Vincent