Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Solid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very rarely do a set of ear buds give you headphones quality, these are beautiful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaHa, We are glad to know that you like the quality of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Honest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and noise suppression is great, but it does get a bit uncomfortable. Having them in for longer than 2 hours just makes my ears sore.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherC, we're glad you like the sound quality and noise canceling feature of our product. We're sorry to hear that you have an issue with your SONY unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. Please check this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html?search=replacing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Overall satisfaction
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality price and availability. Sales rep was very knowledgeable about product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Macd280, Great service! We are also glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Sony knows how to make sound better.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is amazing Sony in ear headphone among my high end audio headphones, it’s fit comfortably with no sound escape. Designed is nice and not bulky like the other brands,batteries are last longer than ten hours,charging is quick and convenient in a nice case with usb C cable (short). I only used it for listening to music but it’s not for telephones. This is the one to add to my collection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Audiolistener, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Less than yrs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a yr & 1/2 won't hold a full charge for the full time. Better use your protection plan before that
I would recommend this to a friend- Pros mentioned:Sound quality
Hi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality…headphones stay in ear for long period. Can wear them while doing HIIT. I love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShanellelR, we're glad you like the sound quality and fit of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
A+ noise cancelling!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is fantastic. The fit is nice and the charging case is really great. I like the matte finish on everything. No fingerprints show.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lyric, we're glad you like the noise canceling feature, the fit, and the charging case of our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
The best earbuds i ever had
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the earbuds but they looked weird to me. But the sound is amazing
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Awesome
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! Very great sound quality, I’ve paired these with my iPhone. The only downside is the music app you download to connect to and mess with EQ. It’s a little weird and difficult to connect to but once you do, it’s good to go. The charge lasts forever as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maranda, Great! We're happy to hear that you like the sound quality and battery life of your headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
AWESOME EARBUDS, THESE ARE A MUST BUY!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are THE GREATEST EARBUDS I'VE EVER HAD!!!! I enjoy the way they fit the most. I have smaller ears and I was afraid that these would be too big, but the medium tips fit just fine. I will try the smaller ones out as well just to compare them. The sound is PHENOMEMAL!!! The noise cancelling is a beast and I can't stop raving about these buds. I also caught them on sale for $50 off the ticketed price. $229.99 is about what you would pay for the AirPods Pro ($249.99 regular price). Unlike the silicone tips from the AirPods Pro that will not stay in my ear, these have a sort of memory foam tip that adjusts to my ear canal and stays in perfectly. I can run in these, shake my head around really good, and even jump. These buds did not move. It takes a little getting used to with the fit, but the Sony Companion App helps with this a lot. I highly recommend these to anyone who can't wear the AirPods Pro, may be tried of the PowerBeats Pro hurting the back of their ears, or just want a change of scenery from AirPods as a whole. I'm a huge Apple Fanatic, but these headphones changed my mind in an instant. Go get these. while they're on sale now!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LAndrews, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Anc, Bass, Sound quality
Dope headphones!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing the clarity, bass, and anc are too knotch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bruhman, we're glad you are enjoying our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Great phones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound- the best phones ever- works great with IOS
I would recommend this to a friend - Pros mentioned:Sound quality
This is worth the money!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed gym earbuds that had noise canceling. My gym plays music EXTREMELY loud that I have to raise the volume super hype on my old gym earbuds. So loud that my iPhone gave me MULTIPLE warnings that I’ve been playin gym music too loud. So I had to find something that could drown out the music the gym plays. I watched plenty reviews for this saying they’re the best noise canceling earbuds on the market and decided to buy these and see if the hype was true…. Well I am EXTREMELY IMPRESSED. It fully delivered. The first day I used these at the gym, they were doing some kind of maintenance in the building and there was a loud buzzsaw going off for like 2 hours. Like to the point where THAT drowned out the already loud music. But with the noise canceling and music playing, it was a very low roar. When I turned the noise canceling off, I was shocked and forgot that the loud buzzsaw was still going. Overall, I absolutely love these and are 100% worth it. What I will say is these are not over the ear HEADPHONES. These are earbuds so they won’t 100% cancel out every noise. But most noise is gone or an extremely low noise I would 1000000% recommend this! Worth the hype!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, Awesome! We're glad that you are like the noise canceling function of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Best Buds I’ve owned to date
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality with these are great. They are also very comfortable when wearing for long periods of time. Noise cancellation works very well. Paired with a Samsung and a iPhone, app works well on both devices. Price is a little high but compared to AirPod pros the extra money is worth it to me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WeaverT, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony for the win
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds you could buy. Good sound and quality. What more could you ask for
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rodney, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony Earbuds review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice Fit. Crisp and clear audio. Good not great noise cancelling, and the buds are sleek and smooth in a good way but also can slip from your hand easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi We're glad that you like the fit, noise canceling function, crisp, and clear audio of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best wireless earbuds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality on these are amazing. By far my favorite ear buds on the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanB, That's cool! We are thrilled to hear you feel the WF-1000XM4 is the best sounding truly wireless earbud headphones that you've owned and you're enjoying excellent audio, noise cancellation, and overall features. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for leaving us such a wonderful review and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Awesome Sound!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound And very easy to pair to my MP3 player
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Not for everyone, but good overall.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good sound quality, but also very large in the ear. These sounded way better than my Airpods pros, the only issue is the weight and size, and the foam tips. These use foam tips for the ears, which does give a better seal, but also will just not work with some peoples ears. I would plan on buying 3rd party silicone tips for these. Try someone else's on if you can. These were not for me, but have seen many others be very happy with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler, While we're glad that you like the sound quality, we're sorry if you're having an issue with the weight, size, and foam tips.This is definitely not the experience we'd like you to have.
Our WF100XM4 are supplied with different sizes of earbud tips so that you can achieve the maximum effects of the earbuds. In designing these headphones, we also consider the ear canals sizes as it varies from person to person, and can also vary in size from the left to the right sides. We recommend selecting the right size earbud tips and wearing the earbuds properly to get the best seal and comfortable listening experience.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Best Bluetooth earbuds with wireless charging.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As of right now I feel that these are the second best Bluetooth earbuds, that crown going to Bose QC 2. That being said, these have wireless charging which is a huge plus in-comparison.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ninbura, We're happy to hear this feedback! We're glad you like the wireless charging feature of these earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam