Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Sound quality
Top quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried a lot of true wireless earphones but gotta say that these Sony are the true the noise canceling is by far top notch compared to other earbud the sound quality is great they sound almost as good as wearing the full headphones the bass is very much punchy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Verysatisfied, It's good to hear that you like the sound quality and noise canceling fucntion of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Bass, Comfort, Sound quality
Earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use great sound love the base fits comfortably
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick, We are glad that you love your new Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Good sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and feels very secure. Battery life can be improved. Overall buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juice, We are happy that you like your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Battery life
Highly overpriced and overated
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these hoping for a better experienc than the Galaxy Buds 2 pro and was severely disappointed. The sound quality was lack luster. The battery life was decent enough, i will give it that. But the worst was just how horrendously uncomfortable they were! I couldnt have them in my ears for very long! Definitely returned them and stuck with the Galaxy Buds 2 pro. People may like them however for the base boost it has.
No, I would not recommend this to a friend - Cons mentioned:Fit
Not a fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not a fan of them. They fall out my ear a lot while working out. They do come with different ear bud sizes, but still fall out of my ear.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 810502,
We regret your experience with our product and we apologize if the unit did not fit your ears well causing them to fall out. We appreciate your effort on trying all the earbud tips that came with the unit. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. For the proper sound quality, noise canceling function, and call sound quality to be effective, it is advisable to follow this link for wearing the earbuds properly:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
Should you need further assistance, please let us know so we can turn your experience around. You may email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
pretty good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WF-1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Black Overall rating* Good Star rating 1. Poor Star rating 2. Fair Star rating 3. Average Star rating 4. Good Star rating 5. Excellent
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Doesntwork, Great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great phones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound- the best phones ever- works great with IOS
I would recommend this to a friend Bulletproof Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gotta say, bought these headphones over a year now and they haven't disappointed. These guys have been through a lot from getting muddy from work, sweating from a good sesh at the gym, even survived a couple of washing machine washes, thought I was done? nah my dogs couldn't break these bad boys. The only damaged made was where you attached the earplugs.
I would recommend this to a friend- Pros mentioned:Sound quality
Fabulous Ear Buds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sounds, the quality is so good you feel like you’re at the concert!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeorgeB, We are glad to hear you are enjoying the sound quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Anc, Sound quality
Purchasing a second pair
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best pair of earbuds that I have ever owned. Excellent ANC and sound quality. I misplaced mine and will be purchasing another pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kayr, Thank you for the amazing review! We're sorry to hear that you've misplaced your earbuds. but we're glad you like the excellent noise canceling feature and sound quality of the Sony WF1000XM4. We're looking forward to your next purchase!
Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Worth It!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing! Sound and noise cancelling is top notch!
I would recommend this to a friend - Pros mentioned:Sound quality
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling ear phones work great. Help me watch programs with keeping volume down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JohnL, We are glad to that the noise canceling of your new headphones work for your needs. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Lack Luster Overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds themelves were nice. They felt good and were comfortable. The ANC is amazing and shuts out nearly everything. Unfortunately, there isn't much praise to the sound signature. They sounds lifeless and boring. The bass isn't punchy, nor are the highs crisp. I appreciated that the packaging was very eco friendly. The case felt really cheap and fragile. Overall they were underwhelming and I will be returning them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HRDR, thank you for choosing and purchasing our product. We're glad you like the comfort and noise canceling feature of our industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with the sound quality of our product. When you want to prioritize the sound quality, select the “Priority on sound quality” mode using the Headphone Connect app. You can also isolate the issue by following this link:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239083.html?search=sound%20quality
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Awesome Sound!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound And very easy to pair to my MP3 player
I would recommend this to a friend - Pros mentioned:Sound quality
Good quality sound
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality sound and light weight, fits in the ears. Paired with 2 devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MI032020,
Great! We're thrilled that you like the sound quality, weight, fit, and multipoint function of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise canceling ive ever experienced, similar sound quality to airpod pro 2nd gen
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrSaggy, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Can’t go wrong
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound and noise cancellation is on point. A good value for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KonniE, We are glad to hear you are enjoying the sound and noise canceling function of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noi
- Pros mentioned:Battery life, Sound quality
All around great wireless buds.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great, compact, excellent battery life and the sound quality is top notch. Only thing I don't like is the fact you can't adjust the volume from the earbuds themselves. Hopefully they can implement volume control on a future update. Other than that, these are hands down the best truly wireless earbuds I've owned to date. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grizz, Wow! We are truly please you like the incredible sound quality, great battery life, and overall features of the WF-1000XM4. Be sure to download the Sony headphones connect app. You can change the playback controls from the Sony headphones connect app. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Adding in drastically enhanced call quality, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for giving the product a perfect rating and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Buy these!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great sound and fit for my ears. I definitely recommend.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Great sound, Small ear canals
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to love these earbuds because their sound is unreal. However, i could never get them to fit correctly in my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoveBunker, We're glad that you like the sound quality of your headphones. We're also sorry to hear if you're having difficulties getting them fit. Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal
Hope this helps. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin