Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, noise canceling is amazing, I would recommend this to anyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mutulica76, Awesome! We're glad that you like the sound quality and noise canceling. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Price
Great sound but too much bass.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.to heavy on the bass, the charging case looks and feels very cheap, like something that could have been 3d printed. they are too expensive for how the case looks, that's a part of the whole package.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jerm,
Thank you for the review. If the bass is too heavy, we recommend using the Sony headphone connect's equalizer to mix the audio settings depending on your preference.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00269130
Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
Amazing ear buds!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are truly some of the best earbuds I’ve ever owned. Sound is amazing, noise cancelling works very well. Comes with 3 different sizes of tips so you get the best fit. Good job Sony!
I would recommend this to a friend- Pros mentioned:Battery life, Sound quality
Disconnect During Calls or Audio
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is over hyped. I bought it because of the battery life and noise cancelling, not really disappointed on that but the main issues are when you're making calls or listening to music, it will disconnect. That's really weird. This is the first time I'm seeing a Bluetooth doing this especially an high-end product of this caliber. I think I have to move on to another product at this time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Oakley,
We do apologize for the inconvenience. To resolve your issue, please try to initialize the headset to restore factory settings.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
Also, update the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We appreciate your feedback and thank you for choosing Sony.
Regards,
David
- Pros mentioned:Sound quality
Noise cancellation
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling and responsive the app gives you a lot of options
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexO, Awesome! We're glad that you like the noise canceling function and use of headphones connect app. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these a month or two now and experienced no issues. Love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DakotaE, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Amazing !!!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones must buy Never want another pair
I would recommend this to a friend Best ANC, but these dont last long
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have worn through 3 pairs in two years. The battery life usually gets really poor then the case will stop charging the buds. I really hope the next generation is better.
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Great earbuds. Clunky operation.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds. Clunky operation. Love these for sound, comfort and noise cancellation. Operation and syncing multiple item is clunky.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MRCD, We're glad that you like the sound quality, comfort and noise canceling function. Your feedback matters to us as it helps us improve our products. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great! I had the echo buds before this and these Sony buds are a huge upgrade.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlergHonk We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Really good ear buds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good upgrade from XM3s. Smaller form factor and even better ANC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelN, We are glad to hear that! Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Great
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony great quality earbuds , have a crisp sound and loudness to them .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SalG, Great! We're glad that you like the sound quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling, great sound, great fit and feel for me.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty happy with my purchase. Earphones are giving great sound, Bluetooth range is big so I don't get disconnected even if I'm far from my phone. Easy to wear, mostly at the gym, noise cancelling works great. The app is giving great features. Battery life is big, keeps my earphones almost 5 days without charging. Great job SONY A+++
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, We're glad that you are enjoying the sound quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great Product
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is amazing! The sound quality is the best.
I would recommend this to a friend - Pros mentioned:Sound quality
Value for money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound of the item is awesome and the noise cancelling feature functions very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abhi, Great! We're glad that you are enjoying the sound quality and noise canceling function of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Good sound quality and headphone endurnace
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had zero issues so far, I wear these to the gym everyday, I run a lot with them, ad also use them for occasional commutes. No issues with them falling out even when getting pretty sweaty. Fine in light rain a few times as well. Had one time in months of daily use where one side didn't connect right away, just put it back in case and then was fine.
I would recommend this to a friend- Pros mentioned:Sound quality
Worth the 199.00
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound. fit ears hard to fall out, great passthru cant eait to xm5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stich, Great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort
Enjoyable Ear Protection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use them for enjoyable ear protection at work, safe and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoriL, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Sony Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So, after going back-and-forth between these, and Bose which I technically prefer, I settled on the Sony. Although the noise cancellation is not as good as it is with Bose, these headphones do not disappoint. I would definitely recommend to a friend and to be honest the true reason for the purchase was because I really found these on sale for $75 less than the Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ernest, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin