Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fit, Price
DO NOT BUY
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good portion of these a made defective so you gamble the chance of having to make a return. The foam ear piece is awful, everyone who buys these also get third party runner ear pieces. Lastly that don't fit in the ear in the right angle so the justle out easily. Should not be worth more than $35
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these a month or two now and experienced no issues. Love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DakotaE, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Really good ear buds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good upgrade from XM3s. Smaller form factor and even better ANC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelN, We are glad to hear that! Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Very good sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound and comfortable to wear for extended times. Overall I'm pleased. Not great bass but better than most of the other ones available.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AZRedNek,
Thanks for commenting! We are really thrilled that you are satisfied with the comfortable fit design, exceptional sound quality, and overall performance of our WF-1000XM4. For the Bass sound, these headphones feature an equalizer through the Sony Headphones Connect app that you can adjust to suit your music. You may check out the following link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241109.html?search=equalizer
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548870.html?search=equalizer
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
In the future you need information or technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Over hyped
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I chased these around town for a couple of weeks, finally drove 45 minutes away to get them. I guess with all the hype, I was disappointed. I mean, I guess I was expecting out of this world noise canceling and awesome sound. I can honestly say my Samsung Galaxy Buds Pro sound better, and my Airpods have better noise canceling. Maybe its because I'm not an audiophile, but for the average ears like mine, less expensive earbuds sound better. If its pure sound you're looking for, get the Senheiser Momentum 2's. These are great if priced around $189. But competing against stiff competitors at that price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adam thanks for your feedback. We're sorry if the noise canceling function did not meet your expectation. This is definitely not the experience we want you to have. Have you downloaded the Headphones connect app? it has equalizers and settings you can adjust or customize to fine tune your music. You can also adjust the noise canceling function and Ambient Sound Mode (ambient sound control) depending to your preference.
Reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241109.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Good sound quality and headphone endurnace
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had zero issues so far, I wear these to the gym everyday, I run a lot with them, ad also use them for occasional commutes. No issues with them falling out even when getting pretty sweaty. Fine in light rain a few times as well. Had one time in months of daily use where one side didn't connect right away, just put it back in case and then was fine.
I would recommend this to a friend- Pros mentioned:Anc, Sound quality
Purchasing a second pair
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best pair of earbuds that I have ever owned. Excellent ANC and sound quality. I misplaced mine and will be purchasing another pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kayr, Thank you for the amazing review! We're sorry to hear that you've misplaced your earbuds. but we're glad you like the excellent noise canceling feature and sound quality of the Sony WF1000XM4. We're looking forward to your next purchase!
Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise canceling ive ever experienced, similar sound quality to airpod pro 2nd gen
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrSaggy, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply the best. Out performs every thing in the field.
I would recommend this to a friend - Pros mentioned:Sound quality
Taintsticks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought with the airpods these things sound great but are uncomfortable so i returned them
No, I would not recommend this to a friend - Pros mentioned:Comfort, Sound quality
Superb wireless earbuds!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous version of these, the 3 I believe. These improve on everything!! The noice cancelling is great even at low volumes. Comfortable fit and very light weight. The music sounds amazing and without the outside noise it’s easy to get lost into your tunes. The charging time is very impressive. Had them for a week now and very very happy with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shippo, Amaziing! We're glad that you are enjoying your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sounds good sound isolations is firee !!!!!!!!!!!
I would recommend this to a friend - Pros mentioned:Sound quality
Great
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony great quality earbuds , have a crisp sound and loudness to them .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SalG, Great! We're glad that you like the sound quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Lack Luster Overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds themelves were nice. They felt good and were comfortable. The ANC is amazing and shuts out nearly everything. Unfortunately, there isn't much praise to the sound signature. They sounds lifeless and boring. The bass isn't punchy, nor are the highs crisp. I appreciated that the packaging was very eco friendly. The case felt really cheap and fragile. Overall they were underwhelming and I will be returning them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HRDR, thank you for choosing and purchasing our product. We're glad you like the comfort and noise canceling feature of our industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with the sound quality of our product. When you want to prioritize the sound quality, select the “Priority on sound quality” mode using the Headphone Connect app. You can also isolate the issue by following this link:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239083.html?search=sound%20quality
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Bass, Sound quality
Top quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried a lot of true wireless earphones but gotta say that these Sony are the true the noise canceling is by far top notch compared to other earbud the sound quality is great they sound almost as good as wearing the full headphones the bass is very much punchy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Verysatisfied, It's good to hear that you like the sound quality and noise canceling fucntion of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Bass, Comfort, Sound quality
Earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use great sound love the base fits comfortably
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick, We are glad that you love your new Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Worth the 199.00
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound. fit ears hard to fall out, great passthru cant eait to xm5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stich, Great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort
Enjoyable Ear Protection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use them for enjoyable ear protection at work, safe and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoriL, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the way they sound, fit, they are an all around great earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeyT, Awesome! We are so glad to hear that you are happy with your new WF-1000XM4! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. -Carl
- Pros mentioned:Sound quality
Ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good! Perfect fit. Sound quality is great. I really recomend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JanetB, Thank you for the 5-star rating! We're glad you like the amazing fit and great sound quality of your Sony WF1000XM4. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam