Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Anc
Highly recommended!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds! Highly recommended! The ANC is unmatched.
I would recommend this to a friend - Pros mentioned:Sound quality
Best earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the way they sound, fit, they are an all around great earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeyT, Awesome! We are so glad to hear that you are happy with your new WF-1000XM4! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. -Carl
- Pros mentioned:Sound quality
Ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good! Perfect fit. Sound quality is great. I really recomend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JanetB, Thank you for the 5-star rating! We're glad you like the amazing fit and great sound quality of your Sony WF1000XM4. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
A+
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I’ve ever owned, definitely buying the xm5
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Best earbuds yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for listening to music. Very comfortable to wear. Noise cancellation is amazing I really feel like I’m in a different world when I got these on
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HabitatCat,
Great! We're glad that you are enjoying the sound quality, comfort, and noise canceling function of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound qualityCons mentioned:Connection
Good but some major issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is petty but for $300 the box it comes in is unacceptable. For me they are very uncomfortable and always feel as if they are about to fall out of my ear. Has some connection issues at times, cuts off, and disconnects. The sound is good, the controls are good, the app is good. Bought the liberty pro 3s and they are a game changer as advertised, certived 5 stars.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KobeBean, thank you for sharing your feedback about your experience using our WF-1000XM4 noise-canceling Truly Wireless headphones. While we are glad that you like the sound quality, we regret to hear that they felt uncomfortable and had connection issues. This is definitely not the experience we'd like you to have with our products.
The WF-1000XM4 comes in various sizes of earbuds. Please select the earbuds that best fit and wear them correctly for a comfortable listening experience and to keep the headphones from falling out. For connection issues, please ensure you have the latest software installed. The software version can be updated using the Headphones Connect App. In addition, restarting or Initializing the headphones are also a recommendation.
Reference: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029
Resetting and initializing the headphones is also a recommendation. Please refer to this link on how to reset or initialize the WF-1000XM4 earbud headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029
I hope this helps. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Case ID/Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Anc
Not impressed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There’s no doubt that the ANC is the best around. The sound however is very lackluster, especially from a Sony product. Even with the ability to customize the EQ settings, I found the sound quality on par and sometimes below the AirPods Pro (that have been out for almost two years now). Another issue that I had was how sensitive the touch controls were. At times when I would adjust the buds in my ear it would either pause the music or turn on or off the noise canceling.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JCBB,
We appreciate the feedback regarding the sound quality. When you make initial settings for the Google Assistant on your smartphone, the function assignments to the touch sensors may change automatically. Check the function assignments to the touch sensors with the “Sony | Headphones Connect” app. For details on the “Sony | Headphones Connect” app, refer to the following URL.
https://rd1.sony.net/help/mdr/hpc/h_zz/
We appreciate your feedback and will surely take note of it as we always strive to make this a better experience.
Regards,
David
- Pros mentioned:Sound quality
Best ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply the best. Out performs every thing in the field.
I would recommend this to a friend - Pros mentioned:Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best sounding wireless earbuds. The active noise cancelling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .H Sandman, We are happy that you like your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Cons mentioned:Fit, Price
DO NOT BUY
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good portion of these a made defective so you gamble the chance of having to make a return. The foam ear piece is awful, everyone who buys these also get third party runner ear pieces. Lastly that don't fit in the ear in the right angle so the justle out easily. Should not be worth more than $35
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Best !!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great in ear headphones!!!! Noise cancellation second to none!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennethS, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Awesome Earbuds!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was debating these for a while because of price, that all changed when I finally purchased them and put them in my ears. They sound amazing! I listen to all different types of music and also use them to listen to the tv late at night and everything sounds so good, everything is so clear! ANC works really well, not perfect but they are earbuds after all and a lot better than anything else I've tried! I had the Original Galaxy Buds for the last 2 years and was happy with them, after they died I bought and compared these earbuds, the Galaxy Buds Pro and the Galaxy Buds 2. Even though these were a lot more expensive, it was worth every bit over the other 2! I also compared them to my wife's Bose Headphones and I was completely blown away by how these blew the Bose out of the water with ANC and overall sound quality! The app for the phone is easy to use and there's a lot of adjustments and fine tuning that you can make with the earbuds themselves in the app. Also pretty neat that the settings are saved to the cloud and will lock in when you connect it to other devices. I definitely recommend these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WillF Great! We're pleased to hear that you like the noise canceling function, sound quality, and ease of using the Headphones Connect app. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
attempted upgrade from AirPods
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation, difficult to fit comfortably, great sound when you can get them fitted properly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wassman1, we're glad you like the noise canceling feature and sound quality of our product. We're sorry to hear that you have an issue with the fit of your SONY unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. Please check this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html?search=replacing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound qualityCons mentioned:Fit
Sound great, but uncomfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I loved these. I wish they didn't hurt my ears, because they sound SO good. But I can't and don't. No in-ears feel good - they hurt after a couple of hours. Ear canals are not round, they are oval or oblong shaped. Companies keep making round ear-cup/canal things...they do not feel good. But, apparently I'm in the vast minority...because companies keep making round cups. But these do really, really sound fantastic.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Morifias, Thank you for the feedback on your experience with your WF1000XM4. While we're glad you like the excellent sound quality of this unit, we regret to hear you're having some issues with the fit. I would recommend following the guidelines and instructional video on the link below to ensure the best fit and prevent the headsets from falling out.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Still the best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive tried using other wireless in-ears, and these are still the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zaczac, Fantastic! We're very happy to hear this feedback. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sounds good sound isolations is firee !!!!!!!!!!!
I would recommend this to a friend - Pros mentioned:Sound quality
A great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a great improvement over their predecessor. Sound is better. Noise canceling is better. They fit better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jwlav, we're glad you like the noise canceling feature and the sound quality of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well worth the money. I am normally a bose fan but after trying these out i was impressed at how much better they sounded.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimC, You've made an excellent choice! We're very pleased to hear you're enjoying the great sound quality of your new headphones and you feel that the price is worth it. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony WF1000XM4 Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fantastic noise canceling capabilities great for noisy environments
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanS, Amazing! We're so happy to hear you're enjoying the top notch noise cancellation of your Sony WF1000XM4. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Very good buy!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them! I take them everywhere I go and they sound Awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TinaR, We are thrilled to know that you love your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent