Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
Sony Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So, after going back-and-forth between these, and Bose which I technically prefer, I settled on the Sony. Although the noise cancellation is not as good as it is with Bose, these headphones do not disappoint. I would definitely recommend to a friend and to be honest the true reason for the purchase was because I really found these on sale for $75 less than the Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ernest, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Great sound, Small ear canals
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to love these earbuds because their sound is unreal. However, i could never get them to fit correctly in my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoveBunker, We're glad that you like the sound quality of your headphones. We're also sorry to hear if you're having difficulties getting them fit. Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal
Hope this helps. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing.. the noise canceling is unparalleled!!! When active I cant even hear my lawnmower. You wont disappointed
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cincityplayer, That's great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during the conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thanks for sharing this feedback. Jay
- Pros mentioned:Sound quality
Best !!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great in ear headphones!!!! Noise cancellation second to none!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennethS, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Disconnect During Calls or Audio
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is over hyped. I bought it because of the battery life and noise cancelling, not really disappointed on that but the main issues are when you're making calls or listening to music, it will disconnect. That's really weird. This is the first time I'm seeing a Bluetooth doing this especially an high-end product of this caliber. I think I have to move on to another product at this time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Oakley,
We do apologize for the inconvenience. To resolve your issue, please try to initialize the headset to restore factory settings.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
Also, update the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We appreciate your feedback and thank you for choosing Sony.
Regards,
David
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great! I had the echo buds before this and these Sony buds are a huge upgrade.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlergHonk We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Senior Concirrge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best earbuds I will recommend my friends and family
I would recommend this to a friend Best headphones I've ever had so far
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Without a doubt the best of any of the versions Sony has put out definitely have to find these again to purchase. the new version is not as good everything went down in quality and it's saddening hopefully the next pair is much better than these and extremely greater than the new version
I would recommend this to a friend- Pros mentioned:Sound quality
Value for money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound of the item is awesome and the noise cancelling feature functions very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abhi, Great! We're glad that you are enjoying the sound quality and noise canceling function of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Very good buy!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them! I take them everywhere I go and they sound Awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TinaR, We are thrilled to know that you love your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Still the best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive tried using other wireless in-ears, and these are still the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zaczac, Fantastic! We're very happy to hear this feedback. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony WF1000XM4 Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fantastic noise canceling capabilities great for noisy environments
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanS, Amazing! We're so happy to hear you're enjoying the top notch noise cancellation of your Sony WF1000XM4. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony is top tier
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony never stops surprising me with the quality of their earbuds. They are amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gosu, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Love it!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved my headphones without a doubt one of the best on the market!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luis, Thanks for the feedback on the Sony WF1000XM4 Wireless headphones. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Best u can buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite pair of headphones. Sound quality threw the rough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LiyahB, we're glad you like the sound quality of our product. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best sounding wireless earbuds. The active noise cancelling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .H Sandman, We are happy that you like your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Great earbuds. Clunky operation.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds. Clunky operation. Love these for sound, comfort and noise cancellation. Operation and syncing multiple item is clunky.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MRCD, We're glad that you like the sound quality, comfort and noise canceling function. Your feedback matters to us as it helps us improve our products. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
All around great wireless buds.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great, compact, excellent battery life and the sound quality is top notch. Only thing I don't like is the fact you can't adjust the volume from the earbuds themselves. Hopefully they can implement volume control on a future update. Other than that, these are hands down the best truly wireless earbuds I've owned to date. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grizz, Wow! We are truly please you like the incredible sound quality, great battery life, and overall features of the WF-1000XM4. Be sure to download the Sony headphones connect app. You can change the playback controls from the Sony headphones connect app. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Adding in drastically enhanced call quality, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for giving the product a perfect rating and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality very happy with purchase highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeS, we're glad you are happy with the sound quality of your new earbuds! Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY! ~Earl
- Cons mentioned:Price
Great sound but too much bass.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.to heavy on the bass, the charging case looks and feels very cheap, like something that could have been 3d printed. they are too expensive for how the case looks, that's a part of the whole package.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jerm,
Thank you for the review. If the bass is too heavy, we recommend using the Sony headphone connect's equalizer to mix the audio settings depending on your preference.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00269130
Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David