Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Fantastic
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yhey Work the way you would want a higher end ear bud to perform. perhaps you should try it out for yourself
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Okirk,
You made the right choice with the Sony WF1000XM4! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
Lucky
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality was good. I took care great care of them but they didnt last 2 years. Someone else that purchased thrm told me that i was lucky my ear buds ladted that long!! Nothing is made like it used too. Now I see why its good to buy prorection warranties.
I would recommend this to a friendRightside Buds failed on holding charge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My go too earbuds, great overall (only flaw-my rightside earbud would lose power in less than 5-10mins from %100 charge. 2nd Airpods 2nd Gen, 3rd Seinheiser buds(lost at Cattlemens Steakhouse) 4th my Bose QCII ( hard to stay in ear - bad design for wingtips) 5th PowerPro Beats.
I would recommend this to a friend- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These head phones have Excellent sound quality, great investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RGP1and2, We are happy that you like the sound quality of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice, great sound, gg good size, clear sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lether, we're glad you like the sound quality of our product! Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Buy them!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beyond amazing, best pair of headphones I’ve ever had!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christian, We are glad that your new Sony wireless noise canceling headphones are the best pair of headphones you have ever had. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Enjoy! Vincent
Ok
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are OK nothing that stood out as super amazing have had better ones did return because I wasn’t super over the moon about them
No, I would not recommend this to a friend- Pros mentioned:Bass, Sound quality
Great Clarity & Bass
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very full sound. Bass is awesome. You can hear more clarity from instruments with these headphones. They do a pretty good job staying in your ear, but I wouldn't use them for jogging. Great for those that favor sound quality above all else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soundcheck, Amazing! We're glad that you like the audio quality and clarity. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Great get
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Conversation comes through clear noise canceling works beautifully the fit can be tricky but overall worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Junbug486, Great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Not the fit for my ear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just didn’t fit my ear and it was falling off from time to time. This is of course different from individual experience. Sound quality is undoubtedly SUPERB. Unfortunately, I decided to return them because of how it didn’t stay in my ear those times I take even slow walks as my way of compromising with fit. Didn’t matter or changed when I swapped the tips, or did took their advice of rotating them gently to make it stay.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CRache, while we are glad that you like the sound quality, we do regret to hear that the headphones had to be returned because it doesn't fit perfectly. We appreciate trying different ear tip sizes to remedy the issue to no avail.
Aside from selecting the right size earbud tips, we also recommend wearing the earbuds properly. Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
We hope you'll find this helpful and consider Sony in your future purchase.
Regards,
Erin
- Pros mentioned:Sound quality
Sony gets it right
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio qaulity is phenomenal, great sound stage. Ear tips superior in comfort compared to my airpod pros
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cycles417, Wow! We're very happy you're enjoying the exceptional audio quality, great sound stage, and extremely comfortable fit of your new Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Best Earbuds I’ve Had So Far!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like better than Beats Pros.They have better charge/battery life. Drivers have better range of sound. And noise cancellation/ambient capabilities is also a big plus!!!Easy connectivity! No issues at all. Definitely happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottH Excellent! We're happy to hear that you like the battery life, ease of connection, sound quality and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Bass, Sound quality
Incrementally better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is a tad better than the previous version 1000XM3s. The fit in the ear is more snug for me with the same size tips. Control through the app is better to adjust the bass and.midrange. My only gripe is it’s difficult to get out of the case and it’s easier to mishandle and drop them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gshadow,
We're glad that you like the sound quality, fit, and controls of the headphones. We also appreciate your review about the design of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
Great wireless earbuds
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best earbuds I’ve ever owned but with one big problem, the battery life of the device depleted just after a year of normal use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TebaEm,
Thank you for the review and we're glad to hear that you like the headphones. Please check this article on how to resolve your battery issue. Kindly select battery issues.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00204483
If the situation does not improve, even after following the steps provided in the link. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Bass, Sound quality
Best ANC in-ear headphones to-date
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having owned several in-ear headsets, these are the best by far. No, they are not cheap, but the sound is great. Would I like a bit more bass? Sure, I'm a bass head. But with some changes in the Sony Headphones app (which I recommend) these are very close to what I love.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dondo, Awesome! It's really amazing to know you're satisfied with your purchase! We're thrilled to hear you feel the WF-1000XM4 is the best sounding earbud headphones that you've owned and you're enjoying the superb sound quality and excellent noise cancellation of the unit. Good to know you're utilizing the different functions and built-in equalizer on the Sony Headphones Connect app. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally liked them and good noise cancellation. Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Freakpool246, We are thrilled to hear that you liked your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
All in all, the BEST True wireless Bluetooth buds!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned previous models, and this is the best one yet. Now supporting LDAC & new new bone conduction design, there is much more detail, and a more sound stage (this is the opinion of a Sennheiser HD800s owner). The foam tips are very effective, but may require some adjustment. I found that the Spinfit 360 tips work as well, and a nice fit. The active noise cancelling is second to none! The ambient setting works very well. I've also used these for phone calls with little probelm. One bit of advice, whenever it is paired with another device, the LDAC settings might be reset to AAC. Otherwise, these are the best Bluetooth ear phones I have ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Snape808, we appreciate your feedback. We're glad that you like the noise canceling function and sound quality of your WF1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best earbuds I've owned!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are amazing! Lots of customization in the app, and the sound and noise cancelling are fantastic!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nickberkshire, Excellent! We're glad that you like the sound quality and noise canceling features. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Great sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been eyeing these since they came out, but finally decided to buy. I was hesitant due to the cost and unsure how they’d fit. However, they are everything I hoped for. The sound and call quality are superb. The battery lasts all day even after several hour long calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonflower916, We're glad that the WF-1000XM4 is everything you hoped for. We're also pleased that you like the sound and call quality. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Not my type
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There good in audio but ima in it for the calls and the wind really messes with the call and it’s sound muffled
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello KevinG, We are sorry you are having an issue with your Sony wireless in-ear headphones. We suggest setting the automatic wind noise reduction function of your headphones to ON using the “Sony | Headphones Connect” app. Make sure the unit is up-to-date to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wf-1000xm4/software/00289102.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent