Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
way too expensive for what you get.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited about these ear buds, then I tried them...they just ok, and the price adds insult to injury. I also purchased the Sony WF-C700N for 1/3 the price and got a far better product! Save your money, don't by the WF1000XM4.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
A little disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound. Fitting foam earbuds were peeling after two weeks. I had to return them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MiltonJ, We are sorry to hear that the unit had to be returned. We take all user input seriously and will make sure your comments reach the appropriate person. We hope you will consider Sony again in your future purchase. Thank you. Vincent
- Pros mentioned:Sound qualityCons mentioned:Connection
Best Headphones Out There!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far one if the best headphones I've ever owned. Though they disconnect intermittently from my watch...I have not been able to pinpoint whether it is the watch or headphones...still worth a buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicevox, We are glad to know that your new Sony wireless noise canceling headphones are by far one of the best headphones you have ever owned. We are sorry you are having an issue with them. You can try the suggestions from this link to isolate this issue: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239102.html. Despite this issue, we are happy that you still like your Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
More Tech more speaker more bass
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive been collecting in ear buds and other speakers for some time now. Decided to give Sony a chance for my next purchase. Instantly fell in love. The packaging is extremely appealing. You get an amazing matte black wireless charging case with very strong magnetic resting spots. The earbuds feature the newest technology Sony offers including 360 audio. The app is seamless and quick. They adapt to your movement and head positioning with the sound. They are loud! Clear audio deep bass and have an extremely unique sound. They are definitely top 5 on my list. The noise cancellation is strong up there with bose. Great buy. Good job sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi naghavic, Great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Great sounding buds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I have ever owned! Had to contact Sony because the right bud wouldn’t hold a charge. They replaced it no questions asked!
I would recommend this to a friend- Pros mentioned:Sound quality
Best Noise Cancelling Earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best all around noise cancelling earbuds. I've owned the Apple Airpods Pro, Bose QuietComfort Earbuds and Sony WF-1000XM4. The number one thing that sets the Sony earbuds apart from the others is the sound quality. Sony gives you more control over the sound settings than the other two and they provide better low, mid and high sound quality. The Sony headphones app is better than Bose and Apple. The noise cancelling level with the Sony earbuds are better than Apple but the Bose earbuds did have the best noise cancelling. Apple had the most comfortable ear fit but they would fall out quite easily. Bose earbuds were uncomfortable in the ear but would stay in no matter what you are doing. Hope this helps you decide! It took me a long time to find the right earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CraigReviews, We are thrilled to know that for you, your new Sony WF-1000XM4 noise canceling in-ear headphones are the best noise canceling headphones for you. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony. Enjoy! Vincent
- Pros mentioned:Sound qualityCons mentioned:Volume
Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish they were a bit louder. Noise cancelation is good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MICHFAN1228, We're pleased to hear that you like the noise canceling function. If the sound level is low, please turn up the volume of the connected device. Additional steps to follow is available here: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239120.html
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Back to the Airpod Pros '21: another honest review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned my Apple Airpods Pro after I was frustrated not being able to easily hang up a call. Sony WF-1000xm4 was listed as the best of the best, so I traded up. I regretted the trade from the first use. These do not have better sound and have only slightly better noise canceling. They are very uncomfortable and I have larger ears than some. The functions require software and a lot of fiddling. I'm in engineering so I don't mind fiddling, but these are not worth it. Between the software tools and the lack of comfort, I'd say they are in the $80 category. The sound is better than some, but not worth the price and certainly not better than the very comfy Airpod Pros. I went back and bought the Airpod Pros again and am very grateful that I did. I'm still scratching my head as to why these Sony's are rated so highly with the magazines???
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Daddio, We regret to hear about your experience with our WF-1000XM4 in-ear headphones. These headphones come with different sizes of earbuds. We always recommend changing the earbud tips to ones that fit more snugly in the user's ears. To be comfortable wearing them, we also have a recommended way of wearing them. Check here for more details: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html. by doing these, proper sound quality, noise canceling function, and call sound quality will be effective. The “Sony | Headphones Connect” app enhances the overall quality and provides control certain features and functions. We value your input and appreciate your feedback and we hope you will consider Sony again in a future purchase. Thank you. Vincent
- Pros mentioned:Comfort, Sound quality
Sony ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best noise cancelling earbuds I've tried. The 360 sound and how it blocks the noise works great for my needs. Actually more comfortable than I thought they would be with the 3 different sizes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Steelwheels,
That's awesome! We are so happy to hear that you are satisfied with the exceptional sound quality- especially when playing 360 Reality Audio, outstanding noise canceling feature, and comfortable fit design of our WF-1000XM4.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent headphones but not better than Buds2. The app to adjust sound is not that good.
I would recommend this to a friend- Pros mentioned:Sound quality
Sound good Software Carp
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sounds is great - nut requires massive amounts of EQ to boost the bass...but once done it's probably the almost as good as Bose. The software is what lets these guys down - connections that reset constantly and sometimes you will find the right ear generating a non-stop sound such that you have to remove it and place it back in the case in the hope that it resets itself which is does about a minute later....from a "it just works as it should" it fails miserably. It tries to do too much such as all the GPS capability of remember locations and sound settings so that it can automatically set itself to ambient sound or noise cancelling - its overkill of a feature that was never really a good idea to begin with - who cares about that - either you set it on noise cancelling or you don't....the minimal value is not worth the programming effort (its a Jurassic park feature - they spent so much time wondering if they could - they didnt stop to think if they should and by the time they got it go it was full of bugs....) Do I like them ? Yes. Are they a pain in butt yes ? Are they worth it ? Probably by the next generation - XM5 ? Maybe.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BetterLuckNextTime,
We appreciate the feedback regarding the Sony headphones connect app. We will surely take note of it as we always strive to make this a better experience. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
Regards,
David
Gym sounds killer's
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good equalizer quality, the app its amazing and easy to conect, not good ear handling but its ok
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GuadalupeD, We are glad that you like your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Sorry to hear about your concern. Please make sure to use the right size of earbud tips and wear them correctly:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/index.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great sound, good noise cancelling, poor connectiv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent and the noise cancelling is pretty good for in-ears. The main downside is that the bt antenna seems to be a bit lacking; it often shuts off or stops playing media out of nowhere on its own. Mildly annoying but disappointing considering I have some $50 beater earbuds that don't have this issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexB, We are sorry you are having a Bluetooth issue with your Sony wireless in-ear headphones. Please make sure to update the firmware of your headphones to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads. Bluetooth communications may be disabled when there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device or you are in places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc. You can also set the headset to “Priority on stable connection” mode. Despite your concern, it's great to know that you still like your headphones, especially their sound quality and noise canceling feature. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for trusting Sony! Vincent
Sony in ear WF1000XM3
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these in ear headphones. Its my go to over my Apple Airpods Pro in ear when I listen to music. The mic on them is OK. Its much better than the older XM3's. My only gripe is that it is hard to handle because of my fat fingers. Its a little slippery. It can be a little challenging to get it to switch for one device to another.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigKhuna,
Thanks for sharing your 5-star review of these amazing headphones. We're glad that you like them for your music needs. Your feedback is also greatly appreciated.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
Best buds i've owned.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been waiting a while for these to be released. Very impressive and a comfortable fit with soft memory foam like tips. Base is incredible for buds. Mutes when you talk, very nice. I got the silver to match my over-ear headphones. Just top notch stuff all around. Not cheap but worth every penny if quality is your concern. Sony does not disappoint me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello smash, We are thrilled to know that your new Sony wireless in-ear headphones are the best headphones you have owned. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. -Vincent
- Pros mentioned:Sound quality
Sound great but def hurdles
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these based off of extremey high reviews i found online. They sound great but just know that the interface for the devices isn't as simple as letting your mobile device hook to them - its a program that has to be installed to get most out of these. BIGGEST COMPLAINT - they are not supported by older ipod touches (version 6 is oldest they'll work with)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Izzidad, we're glad you like the sound quality of our product. We're sorry to hear that you have an issue with connecting your old iPod touch with the headphone connect app. The app is compatible with iPod touches running iOS 11.0 or later.
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Fit
Awesome overall!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome just like the over ear version! Sound quality is great and love all the features (speak to chat, alexa). Only lil thing is not quite as comfortable as expected when you first put them on but it’s slowly adjusting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sandy, Great! We're pleased to hear that you like the sound quality and features of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Volume
Sucks
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very loud not worth the price at all. Get airpods or beats
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Aaro7335, We are sorry to hear that your wireless in-ear headphones are not very loud. Please make sure to turn up volume of the connected device and your headphones. You can follow the guide here to further isolate this issue: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239120.html. If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Almost perfect...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound amazing. I own the Bose QC Earbuds as well, and as much as I love those, the WF-1000MX4's do sound better [overall]. The ANC is amazing (on both). 'Tap' and the world disappears. I have both an iPhone 11 and a Pixel 4a 5G. The MX4'a swap between the two smooth as butter. But, can only be connected to one or the other. No multi-point. iPhone doesn't support Sony's LDAC, and connects using AAC. Android connects right up using LDAC, AAC, or SBC. The one thing I am struggling with is the lack of volume controls from the MX4's, without having to sacrifice other controls (ie. the Track Controls, or Ambient Sound controls). You CAN use Google Assistant to control the Volume though...but your Right Earbud takes a Battery hit of about 15-20% for that connection, and you can't use the earbuds individually. If you can handle memory foam ear-plugs all day. You can handle the MX4's. They are light, and are almost as solid in the ear as the Bose. The MX4's are not as comfortable as the Bose [for me]. Putting them on and taking them off isn't as easy, and the ear tips make my ears itch after a few hours. I can wear the Bose for 5+ hours, quick charge and put them right back in. Both are the best earbuds I have ever owned. Each has a strong point, but so do Ferrari, and Lamborghini. Maybe if I keep the WF-1000MX4's and the Bose QC Earbuds next to each, I'll wake up one morning to a perfect hybrid. Solid 4.5 Stars...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GoneFishing,
Thank you for the feedback. We appreciate your feedback and will surely take note of it as we always strive to make this a better experience. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Love love!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are fantastic. The quality of the sound is fantastic. But I have to admit the galaxy buds pro are a little better as far as the sound quality and production of bass! The noise cancellation on these headphones are phenomenal. I am an orchestra musician. I walked into a rehearsal with all of the brass section playing at a very loud volume. I had the headphones on ambient sound and I can hear everything. I turned on noise cancellation in it and it blocked out all of the noise. That was amazing. I don’t think the sound quality of these headphones are as good as the galaxy buds pro. But I think the overall quality of these headphones are incredible and I would definitely suggest them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dikotomie, we're glad you love the noise canceling feature and sound quality of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl