Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great sound and ANC.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are really good TWS ear buds. They sound great. I like that I can use either bud individually. Multi-point connections would be nice, but it may be a limitation of BT 5.2 and ability to use either bud individually. I would like it if the app would let me define what 1-tap, 2-taps, 3-taps, and long press do on each ear bud like the Jabra app does with their Elite 85t ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trusty, We are happy that you like the sound quality and noise canceling feature of your new Sony wireless headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. We value your input and appreciate your feedback. Thank you for choosing Sony! Vincent
Sound OK but terrible Bluetooth capability
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was really disappointed with these and normally I don't expect Sony to fail like this You can only establish connection to one device. So If i want to listen on my Mac, I must go to my iPhone and tell it to forget about this device and then come to my Mac and start pairing. And with every thing else this seemed to be impossible to get used to.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jsoc,
We are so sorry for your disappointment. It is unfortunate to hear that you are encountering a Bluetooth connection issue with your WF-1000XM4. This is certainly not the news that we would like to hear. Please allow us to help you and turn this into a better experience. If you have paired the headphones with multiple devices before and now cannot connect with one of those devices, please refer to this article to isolate the problem:
• Unable to connect the headphones to a device when I have paired it with multiple devices - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00030345
Additional information:
The multipoint connection function is now supported on the WF-1000XM4 Wireless Noise Canceling Headphones after installing the latest firmware update (Firmware Update to Version 2.0.0). This will allow you to simultaneously connect 2 devices to the headphones. For more details, check out the following links:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00289102
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000954328.html
We designed the WF-1000XM4 to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
I hope this helps you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Bass, Sound quality
Amazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Earphones I’ve ever used. The noise cancelling is perfect with options to turn off the noise cancelling. Beautiful bass on the earphones and if you’re using TIDAL there’s many adjustments to the equalizers. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zeke Awesome! We're glad that you like the noise canceling feature and Equalizer settings on the Headphones Connect App. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, the voice activation is outstanding (stops your music when it hears you voice) love these more than my AirPods Pro. Battery life is amazing as well!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TehFooFighter, we're glad you like the sound quality and battery life of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love them! They truly cancel out all the noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Monika,
We are glad you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Best there is!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have the best noise canceling of any earbud I've tried and I've had sennheiser, master & dynamic, applen earbud pros. Not to mention they are comfortable and stay in place.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Audiophile, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones out right now. An upgrade from my MW07.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Owesome, we're glad you like our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Ear tips
Excellent pair of earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound, just take your time to know the headphones, you won't be disappointed, one drawback the included eartips are itchy for me, got the comply foam one and it was night and day difference
I would recommend this to a friendBrand response from SonyListens
Posted .Hi carlos57, we're glad you love the sound quality of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Fit
They hurt my little ears!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and noise cancelling are top notch but they hurt my ears. I have small ears and use the small sized foam tips but they still hurt. I have been "breaking" in my ears the past few weeks to try to keep these buds but i only have 2 weeks to return them. If they keep hurting, I'm going to have to return them.....
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WillyD13m, Thank you for sharing your feedback. While we're glad you like the excellent sound quality and noise canceling feature, we regret to hear you feel that the fit is uncomfortable. To ensure a comfortable fit, twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. Hope this helps! Regards, Sam
Sony ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only had these ear buds for a little over a month but so far they are working good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ace1969, We're glad that these headphones work great. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Not Bad
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slightly better that AirPod pros but it’s close!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FirstHighEndCamera, Awesome! Glad to hear that you are happy with the overall performance of your new WF-1000XM4! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. -Carl
- Pros mentioned:Sound quality
Great sound quality and noice cancellation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these blindly for my girlfriend. Music at her gym is extremely loud usually and she had a hard time enjoying her own music with her old airpods (2nd gen) which also didn’t feel securely fit because she has small ears. The noice cancellation of the XM4 is amazing; you actually can’t hear a thing. Also the small ear tip works great for her ear size not feeling uncomfortable nor falling off when she works out. The equalizer is a great feature to improve what and how you listen to certain genres. Great compatibility with iphone and got them for a good price in black friday deals
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edgar, we're glad you and your girlfriend are enjoying our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sound great..but
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay, so I was super excited to get them..case is really small, which is a great thing. Build is good..but the foam tips are not the biz! Sure, they seal up great.. but they start to hurt the ear holes.. and leave them irritated and itchy! Sure, I could have switch the ear tips out with another brand of tips..but why do I have to?? Again, they sound great. But I ended up returning them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MrCrain, Thank you for the feedback on your experience with the WF-1000XM4 and we regret to know that the unit had to be returned. Good to hear you like the compact case design, incredibly built, and amazing sound quality of these headphones. As a suggestion, To ensure a comfortable fit, twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
- Pros mentioned:Comfort, Sound quality
Great fit
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now I like these ear buds a lit they have great sound and fits very comfortable and the best part is the noise canceling quality works great on a plane with loud kids believe me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tonythegreat, We're glad that you like the sound quality, noise canceling function, and fits comfortably in your ears. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Cutting fast
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best guys girls go for it buy it easy to use and fast .
I would recommend this to a friend- Pros mentioned:Sound quality
Great sound, poor connectivity
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, however the connectivity is poor. Apps are impressive
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi OneLove We're glad that you like the sound quality. We're sorry to hear that you're having an issue with the connectivity. Please also ensure that the software is updated. Updating the software helps improves the general performance of the unit.
Reference: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00263488
Additional troubleshooting steps is available on the Help Guide: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/index.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
current earbud lineup needs improvement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed with current lineup from Sony. Aside from this model, I tried the Linkbuds S. Both offered great fit but, dropped the ball on sound. The WF-1000XM3 model offered much better sound at the expense of fit. Disappointed in these. I returned them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi bigdaddynorcal, thank you for choosing and purchasing our industry-leading earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. We appreciate your feedback on our other earbud models. We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thank you for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality
Best so far.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the previous version. These are a lot more comfortable to wear for long periods of time. Sound is great. Sound cancellation works well with constant sounds and voices from the office.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Roman,
Very nice upgrade! Thank you for the 5-star rating! Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony
Regards,
David
- Pros mentioned:Sound quality
Best Nose Canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buds best nose canceling for true buds out there
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buddywl, thank you for giving the product a perfect rating! We're thrilled to hear that you feel the WF1000XM4 is the best noise canceling earbuds in the market. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort
Features are what set these earbuds apart
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Buds definitely meet expectation. Took me a while to get use to the speak to chat but I found that putting the delay on standard which is 15sec made the feature more useful. They are very comfortable in my ear, something that I was worried about but turned out to be no problem. The foam ear tips are the best I have ever tried. The only down side is they need to let you customize the functions on each bud your self. You can customize them but the functions are grouped together so the only thing you can do is move one group of function to the left or right bud. I just want to be able to put each individual function on what are ever bud I please. Other than that they sound great and are great if you work in a busy environment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JCMoss,
We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. Your feedback about the customization of the touch controls is greatly appreciated. We hope you continue to enjoy these amazing headphones.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph