Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
Great (expensive) earbuds, definitely recommend
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no problems using them between my laptop and phone. I was mainly comparing them with Jaybirds Vista 1 when I was considering getting the Jaybird Vista 2 earbuds. They were good but these ones sound better. The ambient and noise cancelling modes are pretty amazing. It's LDAC's connection can be spotty sometimes but not a deal breaker for me. Something to consider with this is that I am using these Bluetooth 5.2 earbuds with a phone that only supports Bluetooth 5.0 You can set the Ambient/Noise-Cancelling modes by tapping the left earbud. The pause/play from tapping the right earbud doesn't work very well but that's alright with me (Update: a software update has fixed this) .They are like a foam so it's good to roll the foam part to be smaller before putting them in your ears. I use a large in one ear and a medium in the other. I've used them when running and working out and I haven't had a problem with them falling out. You can set it to change modes and EQs based on your location which is really convenient! Also, phone calls are awesome. I've talked to people when it's been kinda loud around me and people have been able to hear me clearly enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, Thanks for sharing your feedback. We're glad that you like the features, audio quality, and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Much better than AirPod Pros!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned a set of AirPod Pros, and never really liked them. The sound quality was just OK, nothing compared to my over the ear Bose (QC35) and Sony (XM3), and they always felt loose no matter what ear tip I tried. Even aftermarket ear tips didn't resolve my issue. When I heard about these, I bought them as soon as Best Buy had a set in-stock (they seem to sell out quick). The sound was way better than the AirPods, especially with the app controlled equalizer, and the fit was nice and snug. A bit pricey, but a much better fit and sound. Gave my AirPods to my 17 yr old.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DatHondaGuy, You've made an excellent choice! We're glad you've upgraded to your new WF-1000XM4 headphones and you're enjoying the great sound quality, app-controlled equalizer, and comfortable fit of your new headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound qualityCons mentioned:Price
Expensive but worth it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio quality, solid bluetooth connection even on Android devices, the transparency mode is great for running outdoors...in general this is an great pair of wireless earbuds but expensive
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bakedpatato, thank you for the amazing review! We're thrilled to hear you appreciate the audio quality, easy and stable Bluetooth connection, and ambient sound mode of your new headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
GREAT HEADPHONES!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still my favorite pair of headphones, they lasted 3 long years before they finally gave out( I used them every second of the day!) wish they lasted longer but we'll see if the m5s fair better.
I would recommend this to a friendSony earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds but gets uncomfortable in the ear after using for some time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, thanks for choosing and purchasing our product! We're sorry to hear that you have an issue with your SONY unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. Please check this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html?search=replacing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
- Pros mentioned:Anc
A clear winner for an overall better earbud
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as an upgrade from my Google Pixel Buds. To start, I use ear buds mainly for phone calls, listening to podcasts and as my method of listening to movies that I'm watching while on travel. The ability to use Google Assistant was very attractive to me and allows for nearly the same experience as Google Pixel buds. The ANC functionality is a vast improvement over Google Pixel Buds. If I have a suggestion for improvement it is multiple device connections and interference that can take place while receiving a secondary call.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MRMcDaniel,
Thank you so much for the perfect star review!
We are so happy to hear you are satisfied with the exceptional quality & superb performance of your new WF-1000XM4 Wireless Noise-Canceling Headphones. We are also pleased you are satisfied the Google Assistant feature and industry-leading Noise Canceling function of these headphones.
We greatly appreciate you feedback with the Multi-point Connection function and an interference that can take place while receiving a secondary call.
For the latest product updates and announcements, please visit our support website from time to time:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sweet head phones does everythi g i need them to. Good quality , great noise canceling. My only gripe is that the touch controls are whack.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buyerofstuff, We're glad that you like the noise canceling function and quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Totally worth it, once!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love ‘em! Worth it! But not enough to ever pay $250 for earbuds again. Sound quality is top notch. Battery lasts *just* long enough to be good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaraxlle, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Bass, Battery life, Sound qualityCons mentioned:Ear tips
Best in class noise cancellation.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First, I appreciate that eco-friendly packaging, which I think it’s a step in the right direction, and hope other tech companies follow suit. These buds are considered premium, so in that context, I will share my thoughts. The case is more on the minimal side. It’s smaller than the last generation and more portable. There’s a USB-C charging port in the back and an LED status bar in the front. Thankfully, these are Qi wireless compatible as well. The buds fit nicely inside the case and pretty much stay in even if the case happens to open unexpectedly. The buds themselves have a sleek look with copper accents, making them look classy in my opinion. The buds come with foam-like tips only, which is interesting because those can be niche, and not everyone may like them. The buds fit nicely in the ear and have a low profile, so they do not stick too far out. They are also very secure as I was able to run and even do a few cartwheels without them falling out. Although I wish Sony would've included gel tips, these are on the comfortable side, and I got used to them quickly. The XM4s are rated IPX4 so a little sweat or rain will not be an issue. The XM4s feature Bluetooth 5.2 which makes them future-proof. I was able to quickly connect and reconnect them. It’s also cool that they pop up when connected to my android phone, although I suspect depends on the phone. They stay connected when walking around my medium size apartment. I also did not notice any lag when watching videos or playing games. Instant play works well when taking a bud off and back on. Sadly, the XM4s do not support multi-point connections. Battery life is rather impressive as Sony claims 8 hours with ANC 24 hours with the case (much more without ANC on). I was able to listen to them for 2 days straight without worrying about losing juice. Quick charge is welcome where 5 minutes in the case adds 60 minutes of playback. Out of the box, the sound signature emphasizes bass, although it’s not overbearing. The midrange is well represented as vocals and rhythm instruments come through clearly. I thought the treble was a bit toned down, though. The default sound signature gave me mixed results depending on the music genre. Thankfully, Sony’s app fixes this issue completely. Messing around with the EQ, I found a signature that was rich, full, and exciting. I stream mostly Hi-Res HD music, so I am pleased that these buds offer LDAC support. Although they do not support Dolby Atmos, channel separation and soundstage are well represented and add depth to music and movies. Sound quality upscaling (DSEE Extreme) is a nice feature for those who listen to lower-quality streaming. The Active Noise Cancellation is one of the best I have experienced, and I have plenty of ANC buds. They even tackled midrange noise without that eerie feeling. The ambient sound mode is OK, and I like the speak-to-chat feature, as it stopped the music whenever I spoke. I do not sing much, so I keep this feature on, which helps with my voice assistant. The call quality is decent at best, but I was not impressed. Although the call was stable, people immediately were able to tell that I was on wireless. The wind reduction feature worked rather well, however. Controls are a bit of a mixed bag. While the ability to control everything is available, not everything can be done at once, and you must choose which controls are active through the app, sacrificing other options. Speaking of the app, I think this is one of the strongest selling points. The app is absolutely necessary in order to take advantage of the buds. There, you can change the sound signature as mentioned, adjust ANC levels, playback controls, and many other features adding much more value. While I do wish they had better controls and multi-point, in the end, I think they fare better than most in the premium category –certainly when it comes to noise cancellation and app features. I believe these definitely are worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi insomniak1, we appreciate your detailed review of our newest industry-leading noise canceling earbuds. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Thank you for your feedback and for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Incredibly uncomfortable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, but I can only wear them for an hour at a time because they are so uncomfortable. I’ve also received complaints that I sound unclear and faraway when I take phone calls when wearing them. I would have returned them but they were a gift and I was already out of the return window when I received them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Meowly, We regret to hear you are having issues with your Sony wireless in-ear headphones. This is usually not the case with our premium headphones. Please make sure to update the firmware of your headphones: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads. The updates improve the general performance of the unit and resolve any possible software-related issues. Make sure you are using the right size of earbuds according to the size of your ears and you are wearing them correctly. For more details, please visit the links below:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
To further isolate the call quality issue, we can follow the guide from this page: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239090.html.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Sound quality
Wf-1000Xm4 is the best in sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If it weren't for the random moments where one of the two headphones would turn off on its own, the charging case having a very poor battery life, and the fact that I had to buy more ear tips because the foam tips included were falling apart within the first few weeks of use, I'd give this 5 stars. The noise canceling, and the overall sound are perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CosmicSandwich, we're glad that you like the noise canceling feature and sound quality of your WF-1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. We are also sorry you're having some issue with the unit. This is definitely not the experience we'd like you to have. Please try following the steps on the Help Guide below to fix these issues. https://helpguide.sony.net/mdr/wf1000xm4/v1/en/index.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Comfort, Sound quality
Great Ear Buds
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my ears! They are extremly comfortable and superior quality! Excellent noise canceling tech. I love the feature that turns off NC when I talk.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Volume
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i expected much more. Sound is OK, and volume is low
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelB, We're sorry if you find the volume low. This is definitely not the listening experience we'd like you to have. Allow us to help and turn this into a better experience.
For low sound level, please try the following steps below:
Turn up the volume of the connected device.
When the volume adjustment function is assigned to the touch sensor with the “Sony | Headphones Connect” app, you can adjust the volume on the headset during music playback.
Even when the volume adjustment function has been assigned to the touch sensor with the “Sony | Headphones Connect” app, you cannot adjust the volume on the headset during a call. Adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Headphones Connect” smartphone app and adjust the volume on the “Sony | Headphones Connect” app.
Connect the Bluetooth device to the headset once again.
The sound conduits (sound output tubes), air holes, and microphone holes (in 2 locations) of the headset are not completely watertight. If any water droplets are left in the sound conduits, air holes, or microphone holes (in 2 locations), sound level becomes low temporarily, but this is not a malfunction. See “When you have finished using the headset” and dry the headset before use.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Good sound, bad fit, and awful instruction alerts!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall, but some very annoying quirks that severely detract from them. Every time the text alert from phone, both the alert tone and a voice instruction about how to receive the alerts is heard - every time! In-ear fit is awful - with narrow ear canals, the hope for a good fit seems impossible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertS, We're glad that you like the sound quality. We're also sorry to hear about the alerts/notification and it doesn't fit well. Sony values the opinions of customers and is always striving to provide the best experience possible.
Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend to properly wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
*Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
You may find the link below helpful to troubleshoot the alerts/notification:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00229328
May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Beautiful Sound, Could Improve Operability
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, good noise cancellation. A little cumbersome to insert and remove from charger, and it's easy to accidentally switch out of noise cancellation mode and into ambient sound mode, but hard to switch back. Commands are activated by tapping on the exterior of the earbuds, and the outcome seems to be rather "hit or miss."
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardH, Thank you for the amazing review! We're glad you're enjoying the excellent sound and industry-leading noise cancelation of your new headphones. We appreciate your feedback about the accidental taps on the touch sensor. You can disable the touch sensor when None Assigned is selected in the Sony | Headphones Connect app on your mobile device.
Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Anc, Sound quality
Great earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you can get past the high price. these are some of the best earbuds on the market. They sound great and also offer very good noice cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Willx, We're glad that you like the sound quality and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Meh...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not for me. Sound was flat. Foam earpieces are so-so. Retention for sport was poor
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisF, We are sorry to hear about your experience with your Sony wireless in-ear headphones. We highly recommend using the Sony | Headphones Connect app to personalize your listening experience: https://www.sony.com/electronics/support/software/00269130. To make sure your headphones won't fall easily, please make sure to use the right size of earbud tips according to the size of your ears and wear them correctly. For more details, refer to the links below:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
- Pros mentioned:Sound quality
LOVE.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love LOVE these headphones; tried multiple different wireless earbuds and ended up settling on these. Best noise canceling by far, wonderful sound quality and very reliable and responsive touch commands + customizability of those commands. My ONLY complaints are 1) that noise canceling while on a phone call will automatically turn off and there is no way to enable it which really, really stinks and 2) no multipoint connection for bluetooth. Other than that, just keep in mind that because these tips are foam and not silicone, they will need a warm, damp cloth to clean regularly of earwax (a little harder to clean than just the silicone tips)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kelsey, we're glad you love our industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with the noise canceling feature during calls and mulipoint function. Unfortunately, this unit does not support multipoint.
Please follow this link to isolate the noise canceling issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00273844
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
Sony paper weight
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are junk, they lasted a year then the right one died on me. I have a $245 paper weight sitting on my desk. Thanks Sony!
No, I would not recommend this to a friendSony Nailed It With These!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have truly been a notch above Apple and everything else on the market. They are a little big but as good as it gets wireless all the way around!
I would recommend this to a friend