Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Audio issues and overall uncomfortable
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Metallic echo / pinging / bell / sound issue that makes any form of talking content—calls, movies, podcasts—highly annoying. This is a very common issue that Sony refuses to address or help with; it's assumed to be a hardware issue. On top of this, the earbuds are some of the least comfortable I've tried. I understand that everybody's ear shape is different and this is my personal experience not shared by many. I also prefer the sound profile of other earbuds to the Sony which do not sound as deep/full. The positive thing I can say is that the noise canceling feature is the best of any earbuds I've tried.
No, I would not recommend this to a friend Good sound, bad fit, and awful instruction alerts!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall, but some very annoying quirks that severely detract from them. Every time the text alert from phone, both the alert tone and a voice instruction about how to receive the alerts is heard - every time! In-ear fit is awful - with narrow ear canals, the hope for a good fit seems impossible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertS, We're glad that you like the sound quality. We're also sorry to hear about the alerts/notification and it doesn't fit well. Sony values the opinions of customers and is always striving to provide the best experience possible.
Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend to properly wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
*Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
You may find the link below helpful to troubleshoot the alerts/notification:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00229328
May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Battery life, Sound quality
Premium Sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best available true wireless earbuds in the market as of today. Long lasting battery life. One charge enough for 2 weeks of gym time. Overall perfect for gym and running.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iKarkee, We are glad that you like the overall performance of your Sony noise canceling in-ear headphones and the are perfect for you in gym or while running. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
PURE SOUND BLISS but Poor Comfort
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Sound Quality that suffers from Ear Comfort Quality is horrible. Foam material either too harsh or not well made. Ear feels itchy/uncomfortable after 15 minutes of use and have to take them off and reinsert them to continue using them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Entj47, we're glad you like the sound quality of our product. We're sorry to hear that you have an issue with the comfort of your SONY unit. Please change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. Please check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. Please follow this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html?search=replacing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these thinking they were white, they were not. They’re more of a stone greyish color. When I did exchange them for the black ones the sound was amzing but they only lasted a month as they randomly died. I could not turn them on or charge them even after doing all the resets. While on calls you can hear a small like ding
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Estela, thank you for purchasing our newest industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with your SONY unit. We understand that you already reset the unit. If you have also done initializing the unit to fully isolate the issue which is on this link, then you need to contact us:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound qualityCons mentioned:Fit
They hurt
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Headphones, i tested the Jabra 75T elite Active, The Bose Quietcomfort, amongst others. I really wanted to like these earphones and tried everything before I returned them. The killing fault was the fit. They actually hurt my ear canal. I couldn’t keep them They sound good but the over ear model sounds even better and are much more comfortable. For my needs, I’ll keep the Jabra’s for exercise. For easy listening and tv the Sony over ear and the Bose for travel. As far as sound quality I would rate the over ear Sony and the Bose Quietcomforts better. If you can get them to fit and they don’t bother you then I would recommend them but I’d also recommend you listen to the Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Flyfisher60,
Thank you for sharing your experience with us. While we are glad you like the sound quality of the WF100XM4, we're sorry to hear that the unit had been returned due to discomforts that you are experiencing while wearing the unit. This may be resolved by using the right size according to the size of your ears and when wearing them, gently pull the top of your ear as you twist the earbud into your ear and adjust the positioning of the headset unit until it fits comfortably. We appreciate you and hope that you will shop Sony again in the future. Thanks again for shopping Sony! - Kris
- Pros mentioned:Battery life, Sound quality
A Perfect Headphones for Gym!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This are hands down the best headphones if you want to use it in gym while your workout. Absolutely amazing sound quality and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krsna,
Thank you for the purchase! We're glad you like the sound quality and battery performance of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Sony Ear Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love em for their sound. Replacement for my last identical pair though that were only about a year old. The battery was only lasting about an hour while listening to music or even chatting on the phone. Still bought another pair. Hope to get more milage out of them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnT, We're glad that you are enjoying the sound quality of your headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
We're also sorry to hear that the battery last bout an hour. We'd love to help you troubleshoot your problem and turn your experience around. May we contact you to help and get more information? If, please email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Audio is awesome, Call quality is not
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for High Quality sound you will find it hard to beat these earbuds. With an excellent balance in sound everything comes across clear and solid. The noise cancellation is great. I used these to work out in the gym and found all other earbuds to have a hard time competing with their sound quality. The major draw back with these that made me return them were call quality. If you can use these in a non busy setting they are are great but in an active environment where there is a lot of noise they picked up far to much back ground noise to have a good conversation so they did not work for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fire4k,
We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that the headphones were returned because of the call quality. For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony Headphones Connect app). These steps are also helpful in improving call quality issues:
-Re-establish the connection between the source device and the headset.
-Select HFP or HSP for the profile.
-You can also check the settings of the app that you are using for mic sensitivity if available.
Thanks for sharing your review and we hope you consider Sony in your future purchase.
-Ralph
- Pros mentioned:Sound quality
Great noise cancelling, great for people on the go
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.im not a fan of the earbud style headphones but they are really good at noise canceling. I have the WH1000XM3 which are the over the ear headphones. been using it for 3 yrs now. but since riding a motorcycle to class I found these buds to take up less space and its easier to pull them out and use when walking around or when I am in a lecture hall. for a student who is on the go alot I highly recommend them. For someone who is working/studying from home I still think the over ear headphones are far more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
These earbuds don’t disappoint
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds don’t disappoint. Sound is fantastic and the battery life and standby are excellent. They are a little pricey, but the independent reviews are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EFDP91,
Awesome! We're glad to hear we were able to meet your expectations with the incredible sound and long battery-life with your new headphones. We designed the WF1000XM4 headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
Love these
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds with excellent sounds. Pairs up with our iPhones, Samsung TV, and other devices easily. Surprisingly long battery life and quick recharge
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AArondonemessedup, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Best earbuds I own
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own several "high end" earbuds and this one is my favorite. The battery last longer than most, and the audio quality is incredible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Saniago, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Volume
not worth the cost
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item because it has some built-in setting that reduces decibels and bass and depth once you go over 60% of volume, I get they're adding nannies to everything for protection to ears, etc, but I don't need Sony to create software that reduces the punch in speakers when I want to turn up and crank up the volume, intensity in speakers should remain all the way from lowest to highest setting on volume. This isn't some feature you can fix with the app either, I worked the app and adjusted as much as you can to ensure you have adjustments done properly. I don't mind spending money on the best that's out there, but when I can buy Jaybirds or some other brand at half the cost with better performance and fewer nannies telling you how you should listen to music. It's truly an epic fail by sony and the design isn't even built for an active lifestyle. Sony needs to go back to the drawing board on this one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jpmaze, We are sorry to hear that you had to return the WF-1000XM4 Headphones due to a low sound level when going over 60% of volume.
This issue can be isolated by trying these steps.
Turn up the volume of the connected device. When the volume adjustment function is assigned to the touch sensor with the “Sony | Headphones Connect” app, you can adjust the volume on the headset during music playback.
Even when the volume adjustment function has been assigned to the touch sensor with the “Sony | Headphones Connect” app, you cannot adjust the volume on the headset during a call. Adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Headphones Connect” smartphone app and adjust the volume on the “Sony | Headphones Connect” app.
Connect the Bluetooth device to the headset once again.
The sound conduits (sound output tubes), air holes, and microphone holes (in 2 locations) of the headset are not completely watertight. If any water droplets are left in the sound conduits, air holes, or microphone holes (in 2 locations), sound level becomes low temporarily, but this is not a malfunction. See our help guide link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241098.html and dry the headset before use.
Also, you may try resetting and initializing the WF-1000XM4 to troubleshoot.
To reset please follow this link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
To initialize: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
Additionally, depending on the connected device, the volume of the device and the headset may or may not be synced. If the volume on a device is not synced to the volume on the headset, it will not be possible to use the device to turn up the volume on the headset once the volume is turned down on the headset.
Thank you for your review and we hope that you consider Sony again in your future purchases.
Regards,
Carl
- Pros mentioned:Anc
Fit and BT
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not going to discuss the ANC or the audio quality which are good. My review is on the fitting and the BT disconnecting, as some have already commented here. I read the ‘professional’ reviews in the Internet, and some commented on the fitting. Independently of the template response from Sony about fitting where they repeat what you get on the manual because assume users do not read it but only complain. Well, most, if not all of us, do read your instructions, we do get the software update, we do try the different tips, we do run the tip tester routine in the app. Still the fitting for many users, in this case mine and my wife both, was not reliable. It is extreme bothersome to lose the ANC because of you swallowing or do any jaw movements and then trying to re0fit them again. BT is horrible and it is a serious problem. After pairing and working with them for a bit. Then trying to use them again and the earphones not connecting to the phone after several attempts (putting back in the box, closing the box, reopening the box, taking them out again… nothing), and having to re-pair them while at my home office with the phone on the desk. I thought it was strange but when it happens in the airplane and you cannot hear anything and trying to pair, that is more painful. It did happen to both my wife’s and mine, so it is not an isolated issue. Fine, it does connect, and you are enjoying some music. Suddenly some 15 minutes later it stops. You check your phone and the earphone is disconnected and because of that the music was paused. Of course, you cannot re-connect from the phone or the app (I tried,) so there you go placing them in the box and out, so they connect again. You are then again listening to music and some 10 minutes the left side goes silent while the right keeps going. I read the ‘recommendations’ from Sony. My phone was in my front left pocket (maybe 24” separation, no obstacles, no people, no metal.) No, don’t want to carry my phone on my hand on front of me to insure I do not get disconnects, although it did happen when on a table while watching a movie. No, I don’t want to put my phone further away either, because I want to be able to watch the movie at a reasonable distance. So maybe if I configure it to sacrifice sound quality for BT reliability? But then, why pay premium? Thanks to Best Buy for accepting the return of both sets. My cheap $40 Boltune earphones have NEVER, EVER disconnected much less have I ever needed to re-pair them. Maybe as Sony as licensed (I’ve read) their ANC from Bose they could license the BT connectivity from Boltune? Just a thought.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AirTraveler,
It is unfortunate that the headphones had to be returned. We really appreciate the time you took to share so many details about your experience with the headphones. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
Well priced and premium product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was felt bit disappointed in initial use, but after understanding the memory foam material it used and how to fit in ear no word to explain about this product it is wonderful to enjoy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vasistan, We're glad that you were able to figure it out and able to enjoy our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Good sound, ear tips suck.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but not great. The earpieces provided by Sony aren’t great and I ordered different foam tips as the ones from Sony lasted maybe 2 months before getting torn. Sound quality is what you’d expect from Sony, but mics for calls isn’t the best, people say it sounds muffled.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vinhsanity, We are sorry to hear you are having issues with your Sony wireless in-ear headphones. Please make sure to update the firmware of your headphones to improve their performance and resolve any possible software-related issues. Ensure that you are wearing them correctly by following the guide here: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
SONY
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried theses for one week for just $20 bucks more I get the Bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LLKK,
Thanks for commenting. It is unfortunate to hear that your WF-1000XM4 had to be returned and exchanged for a different brand for $20 more after a week of use. We greatly appreciate you and your feedback. We hope that you will consider Sony again in your future purchase.
Sincerely,
Romeo
Sony Nailed It With These!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have truly been a notch above Apple and everything else on the market. They are a little big but as good as it gets wireless all the way around!
I would recommend this to a friendDon’t recommend they don’t last.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These don’t last before having issues with charging. All of a sudden they no longer hold a charge. Hopefully I win that $400 so I can buy a new pair of quality headphones.
No, I would not recommend this to a friend