Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
Sony Ear Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Sony Ear Headphones and their capabilities and they are one of the best products I ever purchased from Best Buy ! They're Awesome !
I would recommend this to a friendNot the right fit for me
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Being a longtime AirPod user I had a minimum of how I expected an in ear headphone to operate. I felt the case material felt very cheap and actually getting the buds out of said case was more difficult than it should have been. Outside of physically getting the headphones out of the case, I could never seem to find the “sweet spot” of positioning the headphones in my ear correctly. This would lead to a compromised seal after some use and would affect the noise cancellation and overall experience. I was very excited to try something new, and feel that these could be a great fit for others but ended up disappointed and returned them. Also, having to use an outside app for most features was frustrating.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dfleck41, We regret that the headphones had to be returned. This is definitely not the experience we'd like you to have. Sony values the opinions of customers and is always striving to provide the best experience possible. Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend to properly wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
We hope you'll consider Sony in your future purchases.
Sincerely,
Erin
- Pros mentioned:Sound quality
Over Ear performance, In Ear package
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have steered clear of earbuds until now due to the fact that they simply haven't been able to match over ear headphone performance for active noise cancelation or sound. Problem solved. These Sony WF-1000XM4s have everything except a sexy product name. In addition to meeting my sonic needs, the buds as well as the case have proven robust by surviving a 4' drop onto a concrete parking deck. One bud even stayed in the case! The equalizer options really make a difference. I dialed back the base and the mids just a bit to get perfect sound. YMMV. A bit pricy, but you get what you pay for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oranjeboom, You've made an excellent choice! We're glad you like the robust design, built-in equalizer, and customizable sound adjustment options using the Headphones Connect app. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They dont seat snuggly in your ears. Bose earbuds lock in these just adjust the foam tips size. They stop working with the phone call portion two months after i got them. Sound great tho.
No, I would not recommend this to a friend Sony bluetooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried every bluetooth ear piece and they all had issues. Only the highend bluetooth did i try. These Sonys are awesome. A few months in no issue. The are comfortable and the have a mic in both ears. If you slip the power in half they last all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosM Great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Best wireless earbuds for Android
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelling, fantastic sound quality for wireless earbuds, and top notch battery life. What else could you want? Upgraded from the Jabra elite 75t.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Azuzu, Wow! We're very pleased to hear you're enjoying the industry-leading noise cancelation, exceptional sound quality, long-lasting battery, and overall features of your new headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Cons mentioned:Fit
Earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has a winner in the their new model. The major detractor of these earbuds is that you can’t keep them in your ears. I am waiting on the receipt of comply foam ear tips to decide to return or not. The earbud doesn’t fit correctly in my ear and I am constantly pushing them back in.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Doresfan, thank you for your feedback. While we are glad that you like these headphones, we regret that you can’t keep them in your ears. Sony commitment to customer satisfaction is our top priority.
Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips and we also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
These headphones are designed to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
I hope you find this helpful.
Thank you for choosing Sony!
Regards,
Erin
- Pros mentioned:Battery life, Sound quality
Oops they done it again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great in Ear headphones,great NC,music sounds awesome,phone calls are loud and clear,Ive had these since day one,06/18/21 these lasted from 6am to 1pm.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dmac, That's awesome! We're very happy to hear you're enjoying the industry-leading noise cancelation, excellent sound, clear audio especially during phone calls, and long-lasting battery life of the unit. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
good product.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.product returned. within the span of 1.5yesra i don't have any issues until battery on the left, drained so quickly. but overall i don't have any negative issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GladysY, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
You also mentioned that the unit has been returned, we'd like to know more details about this and make sure you're taken care of. Please email us at socialsupport@am.sony.com.
Regards,
Erin
Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice way to listen to some music or a conversation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaC We're glad that you are enjoying your music or a conversation with our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Neutral and defined sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are headphones with a neutral sound, therefore the music sounds well defined. For me, the equalizer (although I don't use it) doesn't do a real function as such. Noise cancellation and connectivity is also very good. Son unos audifonos con un sonido neutral, por lo tanto la música suena bien definida. Para mi, el equalizador (aunque no lo uso) no hace una verdadera función como tal. La Cancelación de ruido y la conectividad tambien es muy buena.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manuel,
Thanks for commenting! We are happy to know that you are enjoying the amazing sound quality, industry-leading noise canceling function, and very stable Bluetooth connectivity of our WF-1000XM4. We appreciate your input with the equalizer function. With the equalizer feature, you can personalize the sound of the headphones to your specific audio needs. To learn more about this feature, you may refer to the following helpful articles:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00285909
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00231073
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you for the perfect star review and for choosing Sony!
- Romeo
Full package for listening
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for listening songs as well as voice calls..initially it’s not as comfortable as air pods.. but loved using it after a while
I would recommend this to a friendSony WF XM4?
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had these for some time trying them out. Although i enjoyed them i found the Sony XM4 Wireless a bit better.
I would recommend this to a friendBest earbuds you can buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I both purchased these earbuds. They have been better than either of us could have asked for. Very happy with the purchase and would recommend to a friend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JE5429, We are thrilled to know that you and your wife are very happy with your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Enjoy! Vincent
- Pros mentioned:Battery life, Sound quality
So, close to perfect. Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound quality: amazing noise cancellation: GOD Tier battery life: good but not great comfort: takes a little getting used to. NOT comfortable in bed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Shane, We value your input and appreciate your feedback about your new Sony wireless in-ear noise canceling headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Great Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they sound great. the only complaint, which is true of all in ear headphones, is they don’t stay in your ears if you are working out hardcore.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charisma10, We're glad that you like the sound quality of your new headphones. We're sorry if they don't stay in your ears during hardcore workouts. Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly. Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
slick buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great software support, regular updates, and they fit securely in your ear. This color gets dirty with some time as expected, but with some wipes that is remedied with ease.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sund0wn, Thank you for this amazing feedback! We're delighted to hear you are enjoying our newest Industry-leading noise cancellation headphones, especially the incredible sound quality and great software support via the Sony Headphones Connect app. We're also glad that you appreciate the regular firmware updates and they fit well in your ears. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for giving the product a perfect rating and for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Great sound, great price!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked up this on Black Friday and got it for almost half off. Great sound, great features, great battery.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrDre, we're glad you like sound quality, features and battery life of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Decent product but poor fitting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent product but very uncomfortable if you have small ears. I tried the smallest ear tip and was still uncomfortable. The earbuds itself are just too big and will constantly cause ear fatigue. I thought it would get better overtime as my ears adjusted to it. But I was totally wrong. You’d be lucky to have these on for more than 1 hour without any ear pain or discomfort. However, it does have a very good seal and active noise cancellation. Probably the best on the market with regards to active noise cancellation.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Manny, while we are glad that you the noise canceling function, we regret that the earbuds are too big and you're unable to find the best fit despite trying the smallest eartips sizes. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while.
Additionally, for a comfortable listening experience we also recommend wearing them correctly and simply twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably.
Ref: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Your feedback is one of the most important matters to us as it helps us improve our products. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Comfort, Sound quality
Great option for Android users
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio quality, pretty comfortable. Noise canceling isn't as good as over-ear headphones, but that's to be expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Colin,
Awesome! We're glad to hear you like the incredible sound quality and comfortable fit of your WF1000XM4 headphones. However, we're sorry to hear we were not able to meet your full expectations with the noise canceling function of the unit. If the effect of noise canceling is not sufficient, please try some solutions on this link:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony! - Kris